US Cellular
| Editor's Rating | |
|---|---|
| Coverage | Not Rated |
| Pricing | Not Rated |
| Customer Service | Not Rated |
| Average Rating | Not Rated |
Overview
With 5.8 million subscribers, U.S. Cellular actually ranks as the eighth largest wireless network in the U.S. What it lacks in overall coverage — it covers only 92.6 million potential customers — it compensates for with customer service.
Pros: US Cellular offers a number of plans that can fit any individual’s or family’s needs. They are also renown for their customer service, boasting one of the best customer retention rates in the industry. Their 5 percent discount program can help many customer save every month.
Cons: Their limited network range prevents many people from choosing US Cellular. They also got into the 4G LTE game late, and have very few markets covered.
- Shop for deals on US Cellular phones and plans
- Visit the official US Cellular website
- Write a review of US Cellular
Detailed Provider Information
Unlimited Talk Plans: US Cellular offers unlimited voice minutes for $69.99 per month, or unlimited voice plus messaging for $89.99 per month. Families can get unlimited calling for $119.99 per month for the first two lines, and $50 for each additional line. For unlimited talk plus messages it is $149.99 for the first two lines and $50 per month for additional lines.
Limited Talk Plans: A 450-minute voice plan costs $39.99 per month. Adding unlimited messaging costs $49.99 per month. The 1,000 minute voice plan costs $49.99 per month, $69.99 with messaging. All plans come with unlimited incoming calls.
Family Plans: The 1,000 minute plan costs $69.99 per month for the first two lines, $99.99 with messaging. The 2,000 minute plan costs $89.99 per month, $119.99 with messaging. Additional lines are 10 dollars each per month. All plans come with unlimited incoming calls.
You can visit our sister site, Prepaid Reviews, to learn more about US Cellular prepaid plans.
Text and Multimedia Messaging: Unlimited text and multimedia messaging can be added to any single or family line.
Data Plans: Customers can add a bucket of data to any individual line. Each line in a family plan requires a separate data plan. It costs 10 dollars for 100MB, 20 dollars for 300MB, 25 dollars for 2GB, 50 dollars for 5GB, and 90 dollars for 10GB. The 5GB and 10GB plans also allow for tethering.
Insurance: Insurance is available for between $5.95 per month.
Customer Service: Customer service is available through many outlets, including an 800 number, email support, live website chat, or in store, either at an official Verizon Wireless retailer or an authorized third party.
Credit Check: A credit check is required for all contract plans.
Contract: US Cellular contracts run for two years. Customers who wish to cancel are subject to an early termination fee of $150 for feature phones and $350 for smartphones. After the fourth month of service, the early termination fee is reduced each month: $7.50 for smartphones and $17.50 for smartphones.
Payment Options: Customers can pay their monthly bills through the mail by check, on the website by credit card, or by any form in a Verizon Wireless retail outlet.
Downloadables: You can choose to download ringtones, games, graphics, multimedia services, and more. Charges will apply on top of monthly charges.
International Calling: US Cellular offers varying rates to hundreds of countries around the world. They also offer unlimited international text messaging with their unlimited text mssaging plans.
Roaming Charges: US Cellular does charge 69 cents per minute for roaming calls, both incoming and outgoing. This can be avoided by choosing a National plan.
Calling Features: Caller ID, 3-way calling, call waiting, call forwarding, and voicemail are available on every US Cellular plan. Additional features are available for a premium.
Activation Fee: There is an activation fee of 30 dollars for each line.
411 Calls: Directory assistance is available for $1.99 per call.
911 Calls: 911 calls are free.
Phones: US Cellular offers a number of smartphones and feature phones that pair well wit its plans. This includes the high-end, such as the Samsung Galaxy S III, but not the iPhone.
- Shop for deals on US Cellular phones and plans
- Visit the official US Cellular website
- Write a review of US Cellular
2 comments… read them below or add one
If you live in Chicago, you’re dealt with them in one way or another. Let’s just say I’m glad I don’t live in Chicago anymore.
I’ve never been impressed with US Cellular. They always seem to be behind the major carriers in terms of phones and service (i.e. 4G). Not to mention, they like to announce ‘new’ features that other carriers had 6 months to a year ago as though they are something groundbreaking.