We just came across this Consumer Reports survey of cell phone service, and we can’t say we’re surprised at the findings. Fewer than half of U.S. users are satisfied with the service provided to them. The survey comprised 47,000 respondents covering 20 major metro areas. They have spoken, and it’s not in favor of the carriers.
The top complaint was mandatory contract extensions. Thankfully, most of the major carriers have stopped this practice over the past few months, so one of the top concerns of consumers has been all but eliminated. What’s crazy is that satisfaction was marginally higher than last year. As expected, T-Mobile and Verizon topped out the customer service ratings, though Alltel wasn’t far behind. The Press of Atlantic City offers five suggestions for consumers to get the best cell deal. Check out the article for the full descriptions.
- Look for mobile-to-mobile. AT&T and Verizon have all-in MtM deals, while T-Mobile’s and Alltel’s aren’t as comprehensive.
- Look for rollover minutes. Currently only available through AT&T.
- Use parental controls. They’re only widely available through AT&T and Alltel now.
- Consider text messaging and data while shopping around.
- Consider prepaid.