Again, if you have any specific error questions, leave them in the comments. We have another error post set to go tomorrow, and will be taking specific issues on Thursday and Friday. In the past we’ve gone over a number of issues relating to BlackBerry error codes. In a few instances we’ve gone over specific advice for specific errors. There are a few general principles, though, that can help you plow through a problem and get your Berry back up and running. Previously, we went over deleting the vendor.xml file before reinstalling an OS via AppLoader. Further problems will arise, though, if your computer won’t connect to your BlackBerry. That requires a bit more complex fix. Here’s a quick run-through of the steps you’ll need to take in order to recover your OS. First, you’ll have to perform an old fashioned battery pull. Do not, however, reinsert the battery. Leave it out until the very end. Once you’ve removed the battery it’s time to connect your Berry to your computer via USB. At the same time, run Desktop Manager. Once you’ve opened Desktop Manager, go to Options and select Connection Options. From that menu select USB PIN under connection type. After you’ve chosen that connection type, run Application Loader and select the OS you want to install. That should be the one you downloaded from your carrier’s website (and from which you removed the vendor.xml file). Here’s an important step. Once you click through to the Finish screen, select Advanced instead. Make sure both boxes are checked, and then start clicking through. When you’re prompted to automatically back up the device, choose to do not automatically back up the device. Click finish, and the reinstallation process will begin. During this process, reinsert the battery. That should get the Berry to reinitialize. From here you should be back up and running. If not, try try again. If it continues not to work, well, we’ll go over a possible solution tomorrow.
What to do if your BlackBerry won’t connect to your computer
Previous post: Will Verizon also cap data usage?