Panic. It’s the first emotion you’ll feel if you ever see your BlackBerry immersed in water — or worse, soda or another sugary liquid. If it’s the latter, well, you might be out of luck. I’ll give a suggestion later on, but it’s really for the device-savvy only. For now, let’s stick with the problem at hand.
The first thing to do, obviously, is to get your BlackBerry out of the water as soon as possible. Next, pull the battery and wipe it dry. Make sure to store it in a cool, dry place. Then it’s on to your device. I would suggest taking out a dish towel and laying the BlackBerry on it, screen up. After 10 or so minutes, flip it over. This will drain some of the water out of the device. It won’t get it dry, but it’s a start.
At this point, many are tempted to take a blowdryer to the device. I would caution against this. Not only will it cause the device to become very hot, but it also causes condensation while it blows. You might, for instance, see the inside of your screen fog up. This happened to me when I tried to blowdry an old cell phone. While your BlackBerry might work later on, this is still not ideal.
What I would recommend is — and you might think I’m nuts:
Yup. Stick that baby in a container of rice. The theory behind it is simple. Rice absorbs moisture. The idea is that this will suck the moisture out of your wet phone, eventually rendering it operable. However, and I cannot state this strongly enough, wait 48 hours before inserting the battery! I’ve jumped the gun before and my device has worked, but this comes as a strong caution from the tech people I know. There’s a chance, albeit small, that you short circuit the thing.
Note, too, that your warranty does not cover water damage. If you try to get a warranty replacement, your BlackBerry will indicate that there has in fact been water damage, and your claim will be denied. Those who have insurance — which should be everyone, considering how expensive BlackBerry devices are — should still be able to file a claim.
If it’s something other than water that drowned your BlackBerry, cleaning it might be a bit trickier. Of course, pull the battery first. Then, you’ll have to clean it with demineralized water. For instructions on how to disassemble your BlackBerry, check out BlackBerry FAQ. That’s for the 8800 series, but they have them up for most BlackBerry models. Warning! Do not do this unless you’re confident of your ability to disassemble, clean, and reassemble your BlackBerry.
1317 comments… read them below or add one
I’ve heard that also pulling the battery and sticking the phone on the freezer for a few hours/days will do the work. Does anyone have done this?
(I’ve never had my bb or any other phone get wet)
“However I bought the replacement plan so I’m covered for anything.”
That’s why they call you Smarts. I can’t see why anyone wouldn’t pay the $5 per month for the insurance.
The rice is cleaver idea however I’d first take a can of air (typically used for cleaning keyboards and other small electronic items) and spray down your BB first. This will most likely clear away the moisture. However I bought the replacement plan so I’m covered for anything.
I dropped my BB in water. I did not do any back-up in the last weeks. Is it possible to recover all the data by putting the memory card in another BB?
Surfing, the only data you could recover in that case is the data on the memory card. But you shouldn’t lose the memory on your BlackBerry if you drop it in water.
Big Al, it sounds like you’re best off going to the place where you bought the Berry.
Hey Smarts and Joe where do I get a replacement plan? Thanks.
i have been searching for help or hours, can anyon answer this?? PLEASE!
I left my phone out side in the gravel (thought i had lost it) but my friend found it the next day and brought it back.
when i got my phone back the background had gone back to the default(zen) background… and about a week late, my radio signal starts shutting off.
no i can’t get my BB to stay on for more than 30 seconds at a time, i have to reconnect it to send a text. GAHHH!!!!
helllpppp please?!?!
or maybe you would like to lend a phone my way??? ha!
So i am a little impatient buy yesterday about 11am i dropped my blackberry in water, i got it out pretty quickly took the battery out and dried it off and set it aside to dry, i tried to start it after and it didnt so i let it sit a while longer, and later that night it did but the trac ball was typing the letters p and u so i pluged to charge for 2 min then took it apart again now the trac ball is not working, i have it in uncooked rice is there a chance that it will work like before i only had the phone for 2 weeks. please reassure!!!
@Magina.M – there is a slim chance that you will get your device back to working condition. The problem if any will lie in the various connections inside your device. If the rice can absorb any excess moisture before it corrodes those connections you will be in good shape.
If they have sat too long before being exposed to the rice treatment there may be no recovery.
Good luck!
Hi guys, I’m in a bit of a trouble here. My friend dropped my BB Javelin into the pool three days ago. I pulled the battery out of the phone right away and have been drying the phone for 3 days (I put it below a desk lamp). This morning, I tried to start the phone again but nothing works except for the flash light that is glowing. Any idea guys what I should do? Is it basically broken or do I still have a chance to make it work? Thanks for the input guys
Man, Albert, I dunno. I’d let it dry some more, but not under a lamp. Just leave it out, or do what I said above, stick it in a bowl of rice. Give it another 36 hours or so. If not then, well, it just might be junk.
Hey all,
I lost my BB Curve from Sprint to water damage, but talked the store rep into a new phone. I kept all of my #’s, but lost my agenda, tasks, speed dials, tunes, pics … etc. You get the picture. I have the same mem. card in the phone. Any clue how to retrieve any of the pertinent info I lost?
The only way you are going to get that information is if you had previously backed your phone up using BlackBerry Desktop Manager. If you do not have a backup then unfortunately you will have to start from scratch. my advice would be to do regular backups — biweekly or monthly to ensure you always have the ability to recover from a major error.
Keira, this is the best I’ve got:
http://www.bbgeeks.com/quick-tips/how-to-clean-your-blackberry-trackball-88916/
Hi Guys
I need some help last night someone accidently dropped mango juice on my blackberry.I got it all dried up in time by using the spray to clean computers and leaving the battery and phone laying aside each other overnight.Luckily for me I have it back on now but my problem is now with the track ball it does not work at all so I am unable to put in my password to access the device.Any suggestions ?
I just got my Black Berry Bold a few weeks ago and today i was playing football and it started raining so i put my sports bag under a bench with my phone inside and played. When i got finished the screen was really light colored and it looked foggy and stuff. You can see the little bit of water under the screen and i’m freaking out right now. I haven’t tried the rice idea yet, but idk if that will help if there is water in the screen. PLZ HELP i’m panicing. Thx
i dropped my blackberry pearl in the toilet. i took the battery out and let the phone dry. after about an hour or so i put the battery back in and the phone came on. i went to sleep and woke up the next day and the screen wasn’t on but the ball turned green. does that mean that the phone still works or does that mean that it has been short circuited? help plz
You are most likely out of luck here — try sticking the Pearl into a bucket of rice for a couple days – should wick out any remaining moisture. If your phone does not turn on after that you are out of luck =(
yesterday i dropped my blackberry pearl into the toilet bowl but picked it up within 5 seconds.
i let it air dry for only an hour and tried putting the battery in and the red light started flashing on the upper right corner. then about 3-4 hours later i cleaned it with rubbing alcohol and then tried putting my battery in after that and the red light was flashing and the track ball was flashing green too and so i let it sit in a bowl of rice… and maybe tried putting the battery in a couple [3-5] times after that and nothings changed. its sat in the rice for about 18 hours now and i tried putting the battery in again and the same thing is happening…..
is my phone junk now?
Unfortunately – it appears your phone is toast =(
hi, so i found my bb in a glass of beer it probably stayed there for no more than 5 mins. i took it out, took the battery away and left it to dry overnight, today a tried to turned it on and it works but when i type my password it only types the letters u,m and s, what can i do to fix my keypad,m the phone is only 3 days old. thanks..
my blackberry bold got wet (not very) and I dried it off. It asks for the password and the keyboard types in too many letters. Is there a way to bypass the password? I can take calls, and see that I am getting messages, etc…
The blowdryer works fine as an initial drying tool, just don’t turn on the heat. Most have a switch for hot and cool, use the cool. Then let it dry for a day or two. Has worked for me without fail.
I dropped my blackberry storm in the sink. It only got wet a little, but I did the rice trick, let it dry for two days with the aid of a low-heat stream of blow drier air appx. one foot away, and now everything works just as it did before except for the camera/video light glowing at all times, even when I cut the phone off. When I look through the hole where the light comes through, it looks like part of a blurry eye chart or one of those old movies that began with the circle with the oscillating line that came on for a few seconds before the movie begins. The light is muted, not as bright as the video light and definitely not as bright as the flash. It doesn’t drain the battery, just more of an annoyance since I just got the phone a month ago. Any advice on how to get this thing off? I don’t want to go through insurance because with this thing, I’m afraid I’ll need all the maximum replacements I can get (touchscreen = broken in no time).
Hey guys, somehow my BB Bold LCD screen got cracked inside the phone and the guys at the phone store are saying there is nothing they can do. I’ll probably just end up buying a new phone on Ebay for cheap and putting my SIM in it but I would really love to read all the texts people have been sending me. The phone still works and I have talked on it and hear it ringing all the time, the only problem is the screen doesn’t work. Is there anyway to sync my SMS to my computer and read them on here? Ive found a few programs you can put on your phone to do it via email, but mind you I can see anything to do that. Any help would be greatly appreciated. Thanks.
Matt,
This is the only thing I can think of, but I don’t know if you can do it without seeing your screen:
http://www.bbgeeks.com/blackberry-applications/keep-track-of-text-messages-from-your-desktop-881936/
Hi everyone,
Thought I lost my bberry this weekend but found it outside! The bad news is that it had rained for about an hour and didn’t find it until afterwards. I took out the battery and let it sit out for 3 days now. I put the battery back in today and the back light isn’t working well. I can get through the password screen but can’t see much when I get into it, definitely not enough to read an email. Should I try to dry a little longer or am I just SOL???
My wife spilled a glass of wine on my BB last night. I tried to dry it off as good as I could, used a blow dryer on cool (yeah, i hadn’t looked on the web for what and what not to do). When I first put the battery in it will go through start up, then it displays the password screen but I can’t type anything. The screen eventually goes black and stays back unless I remove the battery again and start all over. I just put in rice.
It’s a work phone and I just got this new one Wed because the my first one stopped working. If I go back in with “water” damage monday I’m toast. Any advice welcome.
mitch and KCChiefs, you both might have to wait for the device to dry off a bit. However, that might not be enough, especially if it’s been a few days.
There’s little you can do to clean it at this point, other than using demineralized, deionized water. Even then, you risk further damage and I don’t recommend doing it unless you know exactly what you’re getting into.
Ok, first I want to thank all of the previous posters because I’m feeling a little bit of HOPE and not quite as much of the dread I was.
My Blackberry Storm had a marginal amount of water dripped on the touch screen this morning. Maybe a tablespoon? As soon as I realized it (maybe 5-10min later), I dried it off and pulled the battery and dried the water that had seeped just under the cover. I could see the water under the screen before I pulled the battery.
I’ve tried putting the battery back in about 3 times now. The first couple, I couldn’t get the screen to come back on. I don’t have any rice here at work so I used an air can to gently try to blow some of the water out. The last time, the screen came on and was seemingly functional but still showed the water underneath. So, I’ve pulled the battery again and have it sitting facedown on a tissue.
What do you think?? Do I have hope? I do have insurance but obviously don’t want to use it if I don’t have to. However, I only have 60days to file a claim. What if problems don’t show up until after that time frame? Is that possible?
Thanks!
Hey,
I came here a few days ago because I realized my Blackberry Curve had obtained water damage without my knowing and was slowly deteriorating. I immediately did the rice trick for maybe 30 hours, turned the phone back on and it worked!
Now I’m back to where I was before. There’s no speaker. (I can’t hear anything but I can still make all the calls.) How could it possibly be backtracking like this? I have it just sitting out now. Any recommendations?
Update: When I get to the password screen I can type now, but when I press a key two stars appear in the password display, so i know it’s not typing correctly. It’s been like that since Sunday. Hoping for a miracle here. It’s taking a rice bath right now.
I JUST GOT MY NEW BLACKBERRY CURVE WITH THE CHIRP YESTERDAY. I DROPPED IT IN THE TOILET TODAY BUT IT WAS NOT IN THERE NO MORE THAN 5 SECONDS. SO I TOOK EVERYTHING APART IMMEDIATELY AND LEFT IT IN A TISSUE FOR LIKE 20 MINUTES. I THEN PUT IT REAL CLOSE TO A HEATER FOR LIKE 5 TO 10 MINUTES. I SAW THE SCREEN START TO FOG UP AND TOOK IT OFF AND STARTED TO CRY. I LET IT SIT FOR ABOUT 2 OR 3 HRS PUT THE BATTERY IN AND IT CAME ON HOWEVER THE SCREEN KEPT FLASHING UNTIL IT WENT OFF. I JUST GOT THIS YESTERDAY. WHAT ARE MY CHANCES THAT I CAN EITHER WAIT AND HOPE IT WORKS OR JUST CALL SPRINT. WILL THEY SEND ME A NEW PHONE ITS ONLY BEEN 1 DAY. WHAT DO I DO?
The other day i was checking my text messages while in the shower.. dumb. anyways the little bit of water that was on my hands after drying them off with my towel got onto the blackberry keys. no biggie right? my screen froze and i had to restart my blackberry. after restarting my phone, all of the buttons were acting crazy. the buttons would do things they werent meant to do and it was really frustrating. after a day and constant messing with it, all the keys returned back to normal but the trackball. the trackball moves and lets me do everything except for select. now i have been using my enter button. i took it to the att store and they said that there was water damage by indication of the water level sticker, but that doesnt make sense to me that only the select option of the trackball would not be working. ive blow dried my phone briefly a couple of times and let it set out for a couple of minutes. i feel like it is going to work soon, but what is the next step i should take? is the rice a good idea? help me please!
Definitely try the rice for a little while — first thing you should do though is pull the battery out while the device is powered on and replace after 30 seconds.
Also – here is an instructional video about using your BlackBerry in the shower ;)
http://www.bbgeeks.com/blackberry-commercials/building-a-better-blackberry-commercial-with-bbgeeks-shower-time-88415/
Is there a way to tell if my blackberry battery D-X1 got wet? If so, could that affect how it works. My BB still powers up but it is very sketchy in responsiveness. The white moisture indicator inside the BB is still pure white so I don’t think that got wet. The battery has a white rectangle on the bottom (next to the connectors) but it has a red stripe through it. Don’t know if that means something.
Help! I just dropped my blackberry in soda pop. Took out battery immediately, rinsed with regular water, blew dry and tried inserting battery – red light came on and phone tried to boot up – no luck. Took battery out again and started looking here. See that denatured alcohol has been successfully used. Dipped phone for 10 seconds and have in rice now – any other suggestions?
last week I was over at a friends for a bonfire and some drinks in the backyard firepit when it started raining, I didnt realize my BlacBerry Pearl slipped out of my pocket onto the grass. being a bit drunk, I walked home and didn’t realize that i didnt have my phone until the next morning. I phoned my buddy, who was at class on campus, and said he’d look around the house for it. When he got home around dinner time, he looked around the house, and the backyard, and found it sitting in a muddy puddle in the grass!! We immediately took out the battery and put it into a bowl of rice, waited 2 days and prayed, and it works perfectly!! The only problem is, now the water damage stickers on the battery and the inside are red. For a long time now the speaker has been crackly, but now im afriad to try and get it fixed because of “water damage”. but my phone shows no signs and works great (other than the water damage stickers!!)
Any ideas?
Im in Canada with Telus :)
Thanks guys!
So I was at a party my friend spilt everclear and redbull all over my curve, ive left it in rice for 2 weeks now, it works but some of the keys dont, is there any way that i can fix that i really love my curve!!`
i was down loading a game to my bold 9000 and my phone froze, i tried turning it of but in the end i had to take the battery out. now my phone wont work, it wont turn on theres no flashing lights nothing please help
@claire if you plug your phone into the PC with no battery inserted do you see the LED light flash?
Okay so I had to walk a short distance in a down pour of rain today and after about an hour i realized my blackberry curve was a little foggy on the right side of the screen. When I got home I did what I’ve done before with previous phones and put a hair dryer on it but I found this forum and it said not to. Do you think since it was just a little rain that cause it and I didn’t drop it in a bucket of water or something that it will be okay??
i dropped my bb pearl in water last night, took the battery out and let it dry over night. This morning i put it back together and it seems to be working fine, but i can see what looks to be water behind the screen. Do i need to let it dry more? Or am i okay to use it???
Thanks
Caitlin and Gina,
You should both be fine. A little water from time to time happens. Most issues arise when the BlackBerry is completely submerged.
so, I was at work cleaning the women’s restroom, and my blackberry pearl was in my shirt,in my bra to be exact, and as i leaned over the toilet it fell in. It was in there for like 3 seconds bc i felt it falling and grabbed it as it hit the water…I immediately took the battery out, shook it out hardcore, then ran to the automatic hand dryer and dried it out as good as i could, battery and all. But i put the battery back in for like 20 minutes and all looked fine, until i tried to text, and my buttons are all jacked up. Half of them type other letters than what is on the pad, and my space button doesn’t work…this happened about an hour ago, and the phone is now taken apart and i have tried blow drying it out some more….but i am going to try the rice trick tonight….hit me up with any other advice…thanks
My Daughter Dropped My BB 8900 in our Ice Chest Last Tuesday, it was in there for about 15 min cuz I didn’t know where it was… I, (being a Dummy) turned it back on right away & it worked for a sec then Turned off… I Heard that if I left it in the Sun for 24 hours without the Battery it will turn back on… I attempted that about 3 times already, it works perfectly for about 5 minutes then just stops suddenly… What can I do??? It turns on fine & scrolls everywhere but wont respond to any buttons I push…
Hi i just got out of the pool and i placed my blackberry bold in the leather case on my side while still being a little wet. when i took my phone out to make a phone call i realised the screen was white and was not allowed to do anything. I tried taking the battery out and drying it with a dry cloth but that didnt work im going to try the rice thing but is there anything else i can do??? PLEASE HELP ME!!
Tamesia and JennyKC,
You just have to wait for it to dry. The recommendation is 48 hours of letting it sit without the battery.
Hi. I dropped my phone in the toilet for a total of 3 seconds last night. My phone turns on and shows that I have messages but after about 20 seconds fades off. I can see that there is still water behind the screen. Its the keyboard and the trackball that doesn’t work. When I plug it in to the charger it shows the time. I don’t have any rice around, Do you have any advice. It’s the curve 8900 and again, it turns on, my problem is the keyboard and trackball is not functioning. Please help!
Thank you!
Do not throw your BB away even if it doesn’t work after a month. I was volunteering with FEMA after Ike hit in Houston. I went to get water and my BB Curve fell in the ice chest, I immediately got it out and took the batter out, I set it to dry in the sun while I gave out supplies. I had to purchase another one since it wasn’t working after a week. Well how about after 9 months it is working again!! So now I have 2 BB Curves LOL. So don’t throw out your phone it may take some time but it may come back :)
Ok so I left my phone in a bowl of rice for about 3 days without the Battery & Sim Card… When I put the Battery Back in it worked fine for about 40 minutes so I took the Battery out to put the Sim card in, when I started up my phone it only worked for 5 minutes then stopped again… I don’t know if it has to do with me taking the battery out a second time after it has started up already… Another thing is it seems to stop responding when I try to use the (alt) button to use the number keys… what else can I do? its been 2 1/2 weeks shouldn’t it be dry by now? Or is it just never gonna work properly anymore???
I think you may be out of luck here. It may very well be that the damage was done before you got it into the rice =(
hey guys! i spilled alcohol right on my phone but it went directly to my trackball. my phone works perfectly still but my trackball wont down anymore. it goes left right and up. does anyone know how i can make it go up again? — i mean it sometimes goes up but i really gotta press on it but i dont wanna break it? any ideas? plssss.!
I have a problem seeing my new text messages, I see the envelope with the number of texts I have, but when I go to my inbox I can’t see them, I can only see the old ones… any idea what could it be??
Thanks
@Polly Depending on the BlackBerry settings or theme in use, txt messages could be going to a separate SMS folder. Check to see if you have a separate folder.
Alternatively, if you go to messages, you can see text messages by click the menu button from inside the message list. From the pop up menu, scroll to and click SMS Inbox. That will show you your received text messages.
OK, here’s a twist I haven’t seen anyone report yet. Coke spilled on Storm in car console, immediately dried off inside & out, tried to turn on right away (obviously I hadn’t planned on it happening and hadn’t researched what to do if it did). It works in that it powers on, and my touch will highlight the different icons on the screen, but it will not activate the icons, nor will the push buttons activate anything. I’m most upset about my extensive contacts and notes, which of course I secured through encryption, so my new Storm won’t read the card. Help me, Obi-wan. You’re my only hope.
Plug that baby into Desktop Manager and see if you can do a full backup before it dies.
Water damage is one thing and it is often just a matter of time before recovery if the proper steps are taken. Coke on the other hand is a very corrosive material and it can cause major damage if even a little bit is left on the components.
hey joe i have a question, if i left my blackberry flip in my pocket for about 10 min will it still work???? and this is wat i did i took out the battery and let it dry and same with my blackberry i put them on a towel and let them dry but sometimes when i try to put it back in and c if it works i try it and it has a green light but doesnt turn on, wat should i do???? is that correct???
Poo, you should probably let it dry for a good long while before putting the battery back in.
hay i am try it now becuz i drop my phone into water like 3 days ago and got it out rite after and then i banged it and wipe the inside out it work for a little i hope this works cuz i just replace a blackberry it sucks ya no the ball part wont let me get into anything a all i hope this works if not i am f***ed
do you no what i could do if that dont wok after 48 hours
I dropped my Blacberry 8900 in the kitchen sink while washing dishes I took it out immediately and pulled the battery out and my memory card. I let it sit out for a day and a half and put it in rice. I turned it on it took 3 minutes to start but none of the buttons work the track ball moves but its fruitless I can’t select anything. What can I do?
help please my bb pearl went through the washer, my husband is going to be irrate! is there any hope? I didnt find out until it had been out of the washer for about 8 hours. I took out the battery and it didn’t look wet I tried turning it on but it was a no go. my battery was dying before it was washed so I don’t know if that is why but I tried to charge it and it wouldn’t. then I decided to actually use my brain and went on line and found this sight. Im about to try the rice but is it to late?
You may be out of luck – definitely try the rice trick but after 8 hours in the wash I have little hope of a successful recovery =(
Hi, last monday some coffee spilled in my laptop bag, which ultimately seeped through another compartment of my bag, which held my blackberry pearl 8110. I took out the battery to let it dry for a few hours. Everything is working fine; however, when I talk to people, I don’t have a problem hearing them, BUT the person on the other end has a hard time hearing me. They also mention that I sound like I’m mumbling or that I am talking “under water.” Is there anything I can do to fix this audio problem?
Try hooking up a headset to your Pearl to see if you still sound odd to your callers.
There may be damage to your phone due to residual moisture or buildup from the spilled coffee. If this is the case you will need a new phone =(
Just to add my experience to the data pool…
Accidentally sent my BB through the washer. Found it as soon as it was done. I took the battery out and used the rice (this is the third phone to be washed in this household, so I was familiar with that trick (we like clean phones)). Left it for two days, though three would’ve been better. It’s been coming back slowly. The screen was a mess, and I thought it was finished, but I think it’s still drying out. It’s almost clear at this point. Initially, the battery wouldn’t hold a charge, but that’s improving as well. The media card wouldn’t register at first, but it’s back now.
My primary problem is that I still have no services. I can have up to 5 bars, but only a “1x”, no “ev”. No phone, email or browsing. I don’t know if this is something that needs to be reset somehow.
Also, if I turn it off, the screen goes white unless I remove the battery. I’ve been leaving it out whenever I can while waiting for the screen to completely clear up. I’ve also ordered a new battery for the heck of it.
Am happy to report that my blackberry just survived a fall in the pool. I removed the battery and sim card. Baked the blackberry in the oven at 115 degrees for about 30 minutes and then left it alone. It started back-up within about 6 hours, then I left it alone overnight. For awhile I needed my headset to hear callers, but by day two all functions returned to normal. Bottom line, let it dry out and be patient.
myself and a friend were throwing someone in the pool……..i made sure to get his phone out of his pocket but forgot about mine in my pocket lol. there may have been booze involved! i sat mine on the fan for around 6 hrs just to get the excess water out of it. but it in a bag of rice. i’ve used that on a friends phone. i got it to turn on but the battery wouldn’t charge and shortly died. i got a fresh battery from a friend and now it will turn on but the screen doesn’t work at all. i was able to hook it to my computer and get all my info off thankfully. so for now it’s bag in the ole bag-o-rice for my pearl. my phone company said they wanted a $150 deductable for an insurance claim. what a bunch of BS.
A few months ago my one-month-old BB javelin fell out of my back pocket of my jeans and into the toilet… it was completely soaked and I tried to turn it on numerous times… It turned on once or twice and the keys typed all out of whack. As I drove home from work I dried it with my car heater and managed to use it for about a minute or two. I actually made a phone call then it shut off. Got home and put a blowdryer to it for a bit. Finally someone told me to take the battery out and put it in a bag of rice. I left it overnight and in the morning it worked just fine. All the outside buttons were a bit messed (i had to press them pretty hard) but now they work as good as new. The screen is fine, keyboards perfect, and cameras good too. Hopefully my story will give some of you relief and hope for your water-damaged phones! Good Luck guys! Rice is probably the best idea!
ok so my brand new…month old blackberry curve 8900 was in my friends bag and got covered in gatorade…it was probably covered in it for about 15 minutes. anyways i took it to the locker room and blow dried it…didnt work. when i got home i put it in a bowl of rice and kept it there for about hours. it was working fine, the screen had some damage and would shut off randomly but other than that it was ok…or so i thought. a few days ago (about 2-3 weeks after the incident) it just shut off and now it wont turn on. however, i have not lost hope bc the red light will come on if i take out the battery and reinsert it, it also turns on if i plug it into the computer. any suggestions or ideas on what i should do from here…out $200+ with no phone??
do a complete system wipe and see if you can get it back up and running. The problem is that with sports drinks, sodas and beer there is residue left on the components after drying.
rice works for water because everything evaporates.
Good luck
so… my bb flip sat outside in the rain for about 3 hours. not a hard rain but rain none the less. so i find it. notice the screen doesnt work at all, both screens internal and external just show heartbreaking darnkness. stupid me half drunk from the night before decides to call people to see if everything else is still in working condition( which it is). so i used the phone for about 3 mins on the phone. then take out the battery. so i get home. so i spray it down with a can of air and now its sitting in a container of rice. should i have any hope? or is there sumthing better i should be doing?
Ok…i was cleaning some flea bites with rubbing alcohol and some of it spelled on the keys. It wasn’t much on it but i blow off the liquid before it could stink but the letters and stuff started acting stupid, so i took the battery out and blow it off. I put it back together and it turned on but froze when it got to my sim card password. IS My phone save- able or am i screwed!!!!
OKAYY I WAS PLAYING BASKETBALL AND LEFT MY PHONE OUT ON THE BENCH.. THE SUN WAS OUT AND I GUESS I WAS OUT TOO LONG.. SO MY BLACKBERRY STORM TURNED GREEN ON THE SIDES.. WHAT SHOULD I DO?
thanks cooper! how do I do a system wipe?
yeah I figured gatorade made it that much worse but if the system wipe doesn’t work should I rinse it in water and then submerge it in rice right away? I hate to do that but its the only other thing I can think to do after I try a system wipe and taking it to the store
A bottle of water leaked out of the loosened cap into the stroller pocket where my Storm was sitting during an outing yesterday. As soon as I realized the water was dripping out of the pocket, I grabbed my Storm (and said a few choice words in front of my mother-in-law)and started drying it off, pulled the battery, etc.
Today everything works EXCEPT for the menu button. I have the battery out again. Any ideas?
my phone fell in the pool and i let it dry for # days will the rice trick still work
couldn’t hurt – good luck!
Okay, so… My blackberry. I spilled a whole nalgene bottle of water on my blackberry. >.< But i took the battery out and dried it, then stuck it back in 15 min later and stuck it in the charger…. Thinking that it might help. Bad idea. I decided just to leave it out over night open and tried to put it back together in the morning and it only flashed red…. The screen didn’t even turn on. So i took it to school and my teacher told me to stick it in rice. Right now it’s still in the rice and i put the battery back in and the screen worked. But.. I don’t know what to do. Should i just leave it in the rice over night and see what happens? I don’t think i short circuted it though if it’s still turning on… :/
i jumped in a pool with my blackberry i jumped out as fast as i could and as i was pulling out the battery and i got a text message will that fry my blackberry?
If there is still moisture on the components and they are receiving power there is the possibility for damage.
I would stick your BlackBerry in a bucket of rice for a few days to make sure it is completely dried out. Do not use the phone during this period.
sweated out phone i guess no water indicater inside is red track ball does not work but dashboard does not work either can receive calls but cant answer them ?
phone i think sweated out so the indicator inside is red not pink and the phone receive calls but cant answer the phone calls you cant hear the the dashboard you cant press the dash to see anthing only comes on when a call comes through or when u put charger in no water just hot here got sweated out
I have a bb pearl and I i dropped it in a toilet. Its been about 3 days now and at first the screen and everything was working except for trick ball would move but you coudnt select anything and the answer button didnt work.
Now the screen is completly white it will show no picture just the light will come on. all the buttons are working now except the trickball
I can still recieve and make outgoing calls just cant see any image it just goes white
does anyone know what i can do?
Here’s the deal. i had a BB since sometime in march, it got wet. i got it replaced a couple days later because it was under insurance (this was yesterday). when they replaced my phone they gave me the same battery so the sensor strip was already red. today after work i went to the beach, stupid. (i must have been a bad person in a previous life because i have a lot of stuff happen) i bought this BB with my own money. a wave slammed into my leg (it went about 20ft higher up the beach than any wave that had come as i was walking, hence the karma comment) and splashed onto my leg (the one with my BB in it of course, and within 5 seconds i had the battery out (thank you adrenaline). this was roughly an hour ago and it appears to be dry, i want to put the battery in but im not sure if i should wait until tomorrow (a contributing factor to that other than my significant impatience is the hot date thats going to think i blew her off) the pressing issue remains, it appears to be completely dry, so do i wait? or is it safe?
ok if the red light still flashes on a blackberry curve does that mean it is capable of working again or what
i got my blackberry wet a couple days ago and i used the blow drier, wiped it clean, used a vacuum, and put it in rice for a day and the battery works and the phone will turn on but the keys don’t work. is there anything else i can try before having to get a new phone?
The laundry’s pretty hardcore, Jamie. You might be out of luck.
I accidently let my Blackberry go through the washing machine. I took out the battery and let it sit for a few days apart and tried to put it back in and nothing happened. What should my next step be? I have it apart and out in the sun.
i dropped my phone in my pool without the baterry in it. i let it sit for about 36hrs and it still wont work it turns on but when i go to type random letters just keep typing. what should i do i need my phone to work
So, the other day, I had my phone in the bathroom while taking a shower. I hadn’t used it or anything while I was in the shower, nor did I touch it when I got out. It was still working just fine. I went to my room and sat down for a few minutes. My boyfriend came in and I went to turn my phone on silent and it shut off on me. It kept shutting off and turning back on. So I took the back off and saw that water had somehow gotten into it and I immediately took out the battery and dried it off and dried off the inside of the phone. The next day, I put the battery back in. The phone will turn on and everything, and I even have text messages and can receive incoming calls. The problem is that none of my buttons are working. I can press them all I want, but nothing is happening. I removed the battery and SIM card, and I’m noticing that there is still a little moisture. So, I’ve got the battery and card out, and my phone is currently sitting in a bowl of rice. Do you think that my buttons will eventually work again?
Fingers crossed – the problem is that you put the battery in and powered it on while the moisture was still on the components – this could have caused a short in the system that affected the keys.
I know it is in our nature to want to test the phone right away, but if this kind of thing ever happens again – put it in the rice right away and do not turn it on at all.
Good Luck!
Hey there,
I have a blackberry bold that I got a little wet in may in my bathroom. After drying it the trackball started typing randon digits and the end call button keeps typing m and n. I cant even answer calls as the answer button isnt working. I had it sent off for repairs (My bro works for a ompany that gets BBs) but they sad they couldnt fix it, saying someone had opened the nback (they hadnt). I tried it yesterday and it worked perfectlyfor an hour then started its madness again. Will the rice trick work now, or is there any other solutionfor it? I have another bold but I’d like to keep m damaged one if it wrks again
Hi, I was kinda buzzed and left my new blackberry storm by the sink while I brushed my teeth & washed my face early this morning. I noticed the phone was kinda wet so I took the battery & wiped it dry & turned it back on. When I got to my room, I was responding to some texts and it froze. I had to restart it & I noticed all the water spots inside the phone. I got up like 6 hrs later & googled water damage & found this site. I just put my phone into a jar of rice without the battery & sim card of course but I did try to blow dry it 1st on cool but it didn’t do anything. Since it was minor water inside the phone, will the rice trick work & nothing will be damaged in my phone? How long will it take it to completely dry? I’ve had this phone for like a week & a half. I paid alot for it since it was unlocked for T-Mobile. Thank you for trying to help!
hey there, my blackberry 8900 have get wer a little bit because it was close the pool where i swing so. a couple of drops felt in the keyboard and screen, next this the screen stuck and i restar so, it restar fine trackball works but dont select neither the buttons of the ABC or enter. rigth now i have my BB on rice. can i do something more? Help please “i think this is not so terrible like a bb under water”
SO…..I dropped my BB pearl in the bath tub, it wasn’t completely submersed, but it landed keys/screen side down…..I pulled the battery, put it in some rice and left it sit for a while……i put the battery in this morning, I can still see some moisture in the screen and everything seems to work EXCEPT when I push the roller ball to open something, like my text message inbox, the browser, address book…..etc. Is there a chance it just needs some more drying time OR is there any other way to open my apps with out having to push the rollerball?!?
I did not drop my BB in water but when the screen is white you can see spots of grey, which i think might be condensation. My card is still white so i know it is not water damage but I have to send my phone in for a replacement and I am worried they are going to charge me for the LCD screen. Do you know what might be wrong and how I can fix it asap.
The grey screen is starting to spred and is now taking up almost the entire screen with only a few specks of white :S you cant tell when it is a picture or colour on the screen but I just wanna know whats wrong!! HELP
Hi everyone,
i need HELP!!! i accidently dropped my BB in the foot massage water while i was at the nail salon and the whole fone kinda got sinked into it but the battery didn’t and while the phone was sinking it was blowing bubbles too. sighsz.. then the owner quickly took it out and blow dried it for me for like good 10 or 15 mins and then i let it sit for awhile and then later on i tried to turn it on it wouldn’t but the red light turns on and i tried putting a new sim card in but nothing happens besides the red light on and now i decided to put the phone in the rice bowl.. do you guys think it would still work and turn on and have my stuff inside??? PLEASE HELP!!!
I didn’t even wet my pearl BB but that is what the agent told me when she saw something had turned red on the battery and in the phone. My phone doesn’t light up,it would occasionally then just shuts off, i can’t see who is calling but the phone would ring. The screen just stays blank. Help pls.
That does sound like water or moisture damage – you could try wiping the device and reloading the os through desktop manager but I suspect a hardware failure which means a replacement most likely.
I wash doing the dishes stopped to reply to a txt and then stupidly ran it under some water. I blow dried it and it seemed to work for about a week. Now it turns on goes to the white loading screen with the hour glass and then shows the Verizon start up screen then says “verifying security software” and shuts down when it reaches 10%. WHAT DO I DO?! I CANT LIVE WITHOUT MY PHONE!!!
Stick it in the rice for a couple days — then plug it into desktop manager and wipe – reload your os.
Good luck.
my phone slid into the sink and got into water for a split second. everything seemed fine, so i wiped it off and stuck it in my bag. when i pulled my phone out 6 hours later, i noticed it wouldnt turn on. i took the battery out, put it back in and it turns on and scrolls, but none of the keys respond! i have a storm and the scroll works on the touchscreen, but the buttons will highlight but dont function other than that. it’s been 24hrs and just read about the rice. is my phone dead – it looks okay, aside from the fact that it is useless. where is the moisture sticker?
my blackberry 8900 was in a pool of water but the phone was not totally submerged. i took it up and took out the battery, and wipe it off then put it in the sun to dry for about 20min. i tried to turn it on after but a red light comes on. after i took the battery out and left it in front of a fan but the light still comes on when i try to turn it on. So can anyone tell me what that red light is for and is the phone no use again.
I used my blackberry while my hands were wet today…
Everything works fine except for the trackball, it responds to clicking, but not to movement (wont move up, down, right, or left)
Its in a bowl of rice now…How long should I wait before its hopeless, so i cant take it to get fixed.?
Not sure that your issue is moisture related 2 days in rice should be enough — try doing a battery pull when it is all dry – pull while the device is on and replace after 30 seconds
I splashed some soda on my BB curve. I took the entire phone apart cleaned it, blew it dry on cool, and used canned air. I have it in rice now and everything seems to work except the backlight on the screen. Any advice?
Sounds like you responded pretty quickly. After taking it out of the rice do a battery pull and see if your Backlight comes back. If not then that may be permanent damage =(
My BB pearl got wet yesterday. It continued to work while it was wet. As soon as i noticed it was wet I took it apart and put all the peices in rice. How long should I wait before putting it back together to see if it works?
48 hours is suggested
also, the bottom of my battery has a red line through the white box on the bottom corner. I have read that this is a water damage indicator. However, the battery still seems to work. Can i continue to use this or can this cause additional damage to the phone? should i be buying a new battery?
If you are not seeing any dramatic change in your battery power, life etc then go ahead and keep using it. Those stickers are VERY sensitive and many times indicate moisture/ water damage when minimal moisture is introduced.
When my phone fell in my washing machine last night, i quickly took it out and apart and dried everything as much as I could, then when I got back up to my apartment ( about 5 mins later) I pulled out the blow dryer, took out the trackball, and memory card, dried it (on cool setting) then found you guys with the rice tip. So thats what I did and its been about 20 hours and my phone is working pretty good. The only thing is that the screen is still wet so I’m not sure if I should put it back in the rice, or use compressed air can etc, any suggestions?
Phone works perfectly so far. What a releif! Thanks for the help!
hi ., it was too late when i read your post .. its been 5 days since i got phone my phone soaking wet in water .. i did something wrong and might not help me recover my phone back .. i put back the batteries the moment i picked up my phone from the puddle of water and tried opening to check the lcd if its still fine .. im afraid my phone got short circuit — what should i do now ??
The problem with putting the battery back in right away is that it sends a current through the wet device components and damages them even further. I am afraid you are out of luck if you are not able to get to power on now.
This morning my bb Curve got a splash of beef broth on the top left side around the speaker/mute button. It was on at the time and the screen turned white moments after it got wet. I got it out of its case and took the battery out as quickly as possible. None of the battery or key areas got wet, just the top, but it’s broth not water. It’s been drying all day. Should I stick it top down in some rice when I get home too? Am I out of luck since it was soup? Thanks!
I spilled mushroom soup on my black berry storm today and got most of it out and air dried it and cleaned it up now swz doesnt work when i txt what should i do…im letting it air dry over night tonight everything apart.
So I dropped BB 8900 into a sink with running water on Friday night, immediately took out the battery, blew dry the whole thing for about 15-20 minutes with cold air, then left it with the rice bucket. Took it out this morning after about 60 hours. Everything is good so far, except for the call buttons – I can’t pick up or end a call, even though the phone can receive it just right. The trackball moves, but doesn’t register when clicked. The menu button doesn’t work either. All other keys work well, able to receive texts and emails……
Is there any chance that the rest of the phone will recover? What other steps can I take, besides sticking the phone back into the rice bucket?
Yesterday my BB Tour fell into a puddle of water on a rainy day. I turned it off. Removed the battery. Let it sit in rice for one day.
After one day, I couldn’t resist I started up the phone after cleaning it thoroughly.
The phone starts up, but then it goes black after booting up. Should I put it back into the rice for another day or is it toast?
@Ron – unfortunately I think your device is toast — another day or two in the rice before turning it on could have probably prevented that =(
So, i dropped my black berry into the bath the other day (kids) and got it out in 3 seconds. I took the battery out, dried with blower, got on here saw posts put it in a bag of rice and set it by the window for sunlight etc. Been 30 hours and just tested it, my phone turns on, but seems to flicker with the power…should i let it dry longer or try to do a wash and redry? or should i go to att and try to get a new phone (took out insurance on it)
@Matt If you have the insurance I would say just get a new one – you may be able to recover that device but a fresh Berry is better than a soggy one =)
I was cleaning my pool and when I bent over to pour in some clorine the phone popped off of my belt and right to the bottom of the pool. I quickly stripped off my shoes, shirt and shorts and jumped in and got it. It was about 7 seconds that it was in the pool. The light was completly red so I removed the battery and dried it off. I used a hair dryer to dry it off and left it on the counter on a towel for 48 hours. The phone does work but the track ball is not. I took it to the technition and he told me that the moisture sensor was activated but this could have been from a rain drop. My question is will I still be under warantee if I return it now with the slightly pink moisture sensor? Th phone still works but I cant read email etc… The tech on the phone is sending me one out today but I don’t want them to come back and charge me for it. What do you think?
@Walter – unfortunately water damage voids your warranty immediately. It is one of the tricks carriers use to force you to buy new product.
my phone fell into the toilet the second it fell i took out nd pulled out the battery and did all the steps but now everytime i turn it on the trackball well not the trackball since i have the 8520 the curve series it wont press and wen the fone goes on a bunch of letters keep being pressed wen i am not even oressing them like the letter “y” and “u”
@laurence try pulling the battery and leaving it out for a good 10 minutes – replace and see if your keys work again. Water is the BlackBerry devices worst enemy. Most of your device may be operable but the circuits for the keyboard may have been fried.
After Sunday afternoon and Monday, I put back in my battery to see where my blackberry is in the rice healing process. As opposed to monday, the phone booted up no problem at all. The problem seems to be that none of the buttons on the keypad function thus far. To test the phone, I used my land line to make a call, the phone received the call but I couldn’t press the button to answer. Now the trackball works just fine. It’s just the button functionality that seems to be not working.
So I put it back in the rice again, hoping maybe one more day in the rice will dry it out further. That would make it 2.5 days I guess.
Do you think there’s some hope still?
Yes! phone started working after another day in the rice. only problem i have is that now the y key doesnt respond. any suggestions? should i try an alcohol bath or try to break my phone down and clean?
@matt I suggest doing a full back up of your device then wiping it to see if you can bring back the functionality of that key. If that does not work then taking it apart might be an option. Not sure how much that will accomplish though.
I think I pretty much know the answer to my own question, about a week ago my son dumped a full mug of coffee all over the place and soaking my BB 8330. The coffee had some of that vanilla creamer in it which is really sweet so im going to assume gets sticky when its dry. Anyway I dried it out the best i could for not having any tools to take the housing appart (Blow dryer, and left the battery and back off overnight). when i reassembled it, it turned on fine, the track ball still scrolls to the apps, but when i push it to select nothing happens and none of the other buttons work as well.
So after reading this page i realize that my phone is most likely hooped but I was just wondering (other that dumping hot coffee on it) what caused the buttons to stop working? Did the phone short circuit
@Janet – yes the liquid damage and or creamer that managed to find its way into the device has most likely damaged the hardware to the point it acts buggy. I am afraid you will need a new device.
Pls help I hve the exact same problem as number 9967 I’ll do anything just please help me I need my phone and can’t afford another one
@Illa The only thing I can suggest is that you do a battery pull for a good duration – perhaps 10 minutes and see if that corrects the keyboard typing extra letters in your password issue.
Other than that there is not much that can be done.
Entering the password incorrectly too many times will wipe your phone and bring it back to factory default. Starting from scratch while being a pain in the a** would still eliminate the need to buy a new device.
Unsweetened (thank god) iced tea spilled on my jacket, phone in the right pocket. Obviously got some water in it, because it shut off. Powers on, gets to home screen, trackball scroll works. Nothing else does, but I have the side buttons disabled. After a min or so screen goes dark, nothing happens, but will buzz when new texts come in. After two attempts, used a space heater (3 feet away, on low) and saw condensation on the screen. Switched to a fan, then 20 min later dry rice.
I will miss the keyboard since I had an ancient sprint a900 before, but will wait until Sun (5 days) to power it on. I hope my turning it on immediately after the shut down didn’t fry it. If so I know that the keyboard can be replaced, at a cost, a big one!
Hi, my BB Storm got wet and I had turned it off and took the batery out and blow dried it and when I turned it back on it had the spots on the screen it was working but then it started freezing, the screen would flip so it would be backwards and I would have to turn it off (which means pull the battery out) and now it wont turn on. It now says JUM Error 528 I dont know what that means, will it EVER work again???? Please help me!
@Jessica
Unfortunately you have nuked your operating system and possibly damaged your device components. In the future if you get any kind of liquid exposure do not blow dry your phone or turn it on.
instead find a bag of rice as soon as possible and stick your BlackBerry in there for a few days. This is your best bet for saving the device.
You can try to recover your operating system by following the steps here:
http://crackberry.com/blackberry-101-lecture-12-how-reload-operating-system-nuked-blackberry
Ok, so last Saturday my Bold fell into the toilet. It was only in there a few seconds. I did as everyone else has, pulled the battery, shook the crap out of the phone to get as much of the water out as I could and then used towels to wipe everything down. I wasn’t able to do much else at the time because I was out for the evening so I kept the battery out and put the phone in my purse. When I got home I placed it in a baggy full of rice and left it alone for about a day and a half. Unfortunately, being impatient, I wanted to see if it would work so I popped in the battery. It powered on and seemed to be working ok, except for the trackball. So, I pulled the battery again and popped it back into the rice and left it again for another day. Problem is now, I can’t get the phone to boot up at all. I’m thinking my battery is toast.
I plugged it into the wall charger to see if perhaps the battery was drained but after several hours of leaving it alone all that happened was the led light came on, stayed red for about 10 seconds and then the screen flashed on white and showed a battery with a blue lightning bolt through it, then it disappeared. I even tried to see if I could charge it through my USB cable but got the same result.
Do you think it’s the battery that’s toast or is my phone a goner?
@Pixie Ok there is still hope for your phone. That symbol means that your battery is dead or next to dead. USB chargers will not be able to deliver enough juice to get it going again. If you have a high quality phone cradle you can try that or the wall outlet for an extended period of time.
In most cases this does not indicate a problem with the phone but rather a problem with the battery only. Try these steps.
1. plug the phone into the wall and do a battery pull – then replace after 10 minutes – see if there is any activity on your phone.
2. Leave the phone plugged into the wall overnight
3. Get a new battery
Hi, okay so last night I was out with some friends downtown and it was pouring rain. My silicone case was all wet and slippery and my phone ended up slipping out of my hands into a puddle. Of course I started freaking out but I took out the battery and just dried it as well as my phone with my shirt (it was a moment of panic, and I obviously didn’t expect this to take care of the problem but I just wanted to see if it worked). Trying to turn on my phone (more than one time) probably did more harm than good, but whatever. The first few times it turned on properly and then it only showed the red light, and then finally it wouldn’t turn on at all, at which point I stopped trying. Anyways, I was out at a concert so I wasn’t able to really do anything for about 3-4 hours. In the meantime I wrapped my phone and all it’s individual parts in a towel, put it in my purse and tried not to stress out until I got home cause there was really nothing I could do. Once I did get home, I stuck my battery and phone separately in a bowl of brown rice (it’s the only kind of rice I have, does it make any difference?). This was last night at 3 AM and it is now 9 AM so as of now I guess I’m just going to leave it for as long as possible. Any advice on what my next move should be?
Best bet is to leave it there for a couple days and DO NOT turn it on to check.
By turning it on repeatedly you send electric current through wet components and fry important things on the inside.
After a couple days – cross your fingers and hope for the best.
Good luck!
I use DRY-ALL for cell phones. I dropped my blackberry tour in the toilet. I used dry-all the phone works great.
Hi I cleaned my bb storm with rubbing alcohol and some of the alcohol got into my screen and now i cant text or dial or use any icons from my menu..so wut can i do?
don’t know if anybody can help me .. but I would be curious if this happened to anybody else ..
My blackberry 8230 flip phone was still in my pants pocket when it went thru both the Wash and Dryer .. complete cycles. Don’t know about the washer, but the back remained on until the dryer mode (i think) but I found the back off the phone, out of my pants pocket, just lying there on the bottom of the dryer.
I figured it was already “dry” so, I pulled the battery to check, and it didn’t seem wet so I put it back in and tried to boot .. it did not. Right now, I’m just letting it sit for a while – this happened early this morning.
Anyway .. Kudos to those with insurance and replacement plans .. I never pay for those :/
my blackberry 8310 got washed out at a ftbl game over the wknd- and being the most impatient person i am, ive been putting the battery in and out since saturday night- i had no idea that i would “fry” components, etc. it seemed to be working great yesterday afternoon, but i woke up in the middle of the night to it beeping with “#*#*#*#*#*#**#*#” keyed in everywhere- thats all my phone keeps doing, so ive put it in a bag full of rice at home while im in the office, is there still hope for me? i know i dont have insurance so its going to really suck if this bad boy doesnt turn back on, please help with any suggestions! thannnnnks!
Hi, I dropped my phone into so water but got it out right away then clean it off. I tried to let my phone air dry for a day or so. During that time i then notice that my trackballs works but my screen is frozen can’t click on any icons. I can get calls but screen freezes everytime i try to answer the calls. I didnt know i was not suppose to charge the phone i charge it two times on my laptop and in my car. I have the phone in rice now hoping this will help last hope this help:(.
Um what happens if you didn’t get the sim’s card the 1st time it got wet will it still work?
hi i dropped my bb curve in a bucket of water left it to dry for a few days and now it turns on fine and the roller ball works but they keys don’t :( any ideas on what i could do?
thanks
Hello. i was cleaning my car and a little windex got into my bb, this was like 2 hrs ago…. the phone will cut on and the trackball works, but no keys on my phone will work. nthn wrks but the track ball. what should i do?
Hey sorry joe sorry to bother you, well after i got out of the shower i grabbed my phone and went to my room. My space bar the messed up the keys and keeped typeing tg. so i taken the battery out several times before reading this does that mean its does for? also on the battery there a deep red line across the white part. how long does it need to sit out for till its done? oh also my probelm is that when its on all it does is freeze. i cant call or move the track ball. so what do i do?
Mallory, it usually takes about 48 hours to completely dry. Keep it off, and take the battery out. That should make the process go faster.
Don’t worry about the red line. My old Curve never got wet, and it was red as red can be. Humidity usually does it.
Kim, reading through threads about this issue, it sounds like you should just get a new battery.
If that doesn’t work, you’ll probably have to wipe your device. Follow this advice: http://forums.crackberry.com/f3/how-do-i-recover-dead-blackberry-32322/
But try a new battery first, by all means. Maybe even take it into a store and see if they can test your device with a new battery before you buy a new one.
hey cooper is was wondering if you could help me out,
so on saturday night (it in now thursday), i dropped my phone in the toilet. It was in there for about 5 seconds, and then i disassembled it and towel dried it. Because i was out, i left it to air dry for 4-6 hours. When I got home I turned my phone on and it was working, except that the keypad was confusing letters — after about 10 minutes or so all the keys were working fine. Justin case though, i put my phone into rice overnight and left it for about 24 hours. Then i turned on my phone and it was working fine, minues a little bit of crackling in the speakers and water in the screen. To be safe I disassembled my phone and put it back into the rice and checked if it was working every 24 hours or so (and it was). Now here is the big problem: yesterday my phone was working perfectly (no water in the sreen, keypad and speakers were good. But my phone died, so when i got home i plugged it into the wall charger and the red light went on for about 10 seconds, and then a white screen came up with that battery symbol with the blue lightning bolt. I figured my battery was just completely drained, but again to be safe i left it in rice for a couple hours. Then, I charged my phone overnight. When i tried it again today, the same thing was happening (lightning bolt).
I’ve tried plugging my phone into my computer, just to see if any of it is still working. When i plug it in with AND without the battery the red light comes on. But still when i plug it into the wall charger I just get the battery symbol.
I would really appreciate any advice you have. PLEASE dont tellme my phone is dead :(
I was putting a screen protector on my phone the other day and put windex on so there would be no bubbles and i wiped it clean and when i put the battery in there was a huge spot on the screen i put it in rice for a day or so and the spot got smaller is there any chance that the spot will go away? will it go away if I take it apart and put it in rice?
There is a chance that that moisture will dry up but if the seals around the edges are firmly in place it may not happen =(
Hi.
Today, I dropped my phone in a clean toilet and immediately snatched it out. I estimate it was in for about 2 seconds. I pulled the battery, and tried using a hair dryer on the exposed back. Then I found this thread, and put the phone without battery in a bowl of rice.
After a while, I tried putting in the battery and powering it on, and it came on alright, the trackball was responsive, and as I was cautiously moving the trackball around, it went to the screen that happens when you start to type the name of someone to call. I couldn’t exit out of it so I just pulled the battery again and put the phone back in the rice.
A couple of hours later, I tried putting the battery in again, and it powered up just fine, the trackball even more responsive, and the buttons seemed to e working. However, the screen went black, and the keyboard stayed lit up. I could not get the screen back up.
I pulled the battery and the SIM card this time and the BB is back in the rice. I’ve only had the thing for about 45 days, and the battery shows that it has water damage, so I don’t know if I’ll be able to exchange it. Is there anything else I can do? Am I totally screwed?
Thanks for any help!
Unfortunately you may have been a little quick to power the device on. It is so tempting to just see if it is working but this is actually what causes the most problems.
I fear that you may be out of luck if the screen does not turn back on and water damage absolutely voids your warranty =(
Hi, ok so my problem is i dropped my blackberry curve into the sink and there was water in it. i took the battery out right away and i used a blowe dryer then put it in rice over night. the next day i tried seeing if it worked and everything works but my buttons. so i have it in rice right now and im gunna leave it in there for a couple more days.. am i already screwed?? :(
Hello,
I just had a huge scare similar to a lot of your stories. Last night I was washing my dishes from dinner with my phone under my arm and I accidentally dropped it into the sink. I immediately removed the battery and dried it out. I did not really know what to do in the situation so I popped the battery back in a few times to see if it would turn on. Unfortunately, it did not. The red light in the top right hand corner would just stay red. I took the back cover and battery out and kept it out. My screen was foggy and it looked like my phone was toast. I googled what to do and I found the rice solution. I took the battery out and put that in the rice separately. I waited a little over a day but my impatience got the best of me. I put my battery in and turned it on and it worked fine! I looked at my battery and the water indicator is still the same pink sticker with little red x’s ( apparently a red stripe shows water damage) It is such a relief but I hope nothing goes wrong over the next few days. I had a skin on my phone and i kept some money and my id in there too so that may have helped prevent water damage. Oh and when putting the phone in the rice some rice got into the phone itself. No worries just shake the phone gently and the rice will come out of the little hole!
Please help! :(
Im new to Blackberry devices but i got one a few months ago on contract, its a blackberry curve the newish titanium one some water has got onto the screen! the phones working perfect but the screen is just completely black! is their any way of fixing it or will i need to send it off to be repaired? :( please help me! i love my phone and i really need it for work purposes and college :(
so i was taking a shower and touched my phone to type a three word text in the middle and now my blackberrry is all messed up!!! the trackball moves up and down but when i hit select it types #* or something ot that affect! i really doubt it could have water damage but idk helppppp
Yesterday, I was stupid enough to leave my Blackberry in my pants pocket when I was doing laundry. When I took it out of the washer, the screen was filled with water. I am in day 2 of the “resurrection” process. Is it still possible that it will come back from the dead since the screen was filled with water? Please and thank you!
@matt I am keeping my fingers crossed for you but I am not confident that your device is going to come back — If you clearly saw large amounts of water in the display I suggest giving it an extra day or two in the rice to be absolutely sure it is as dry as possible before switching the power on.
Day 2: The water is all gone now with just a few water stains on the screen which is no big deal. The phone still remains covered in rice.
Day 6? I don’t remember. On day 3, I tried the battery and it worked. Late Day 3, I activated it and it had a few minor glitches and screen defects. But today, there is absolutely nothing wrong. Everything in my Blackberry is fully functional.
Congrats – glad you were able to recover!
A couple days ago, i dropped my Curve on the sidewalk while walking back and cracked the screen. Then, today i spilt water on my pants and got my blackberry wet. I took out the battery, but i didn’t start drying it till 5:00 PM.(The phone got wet at 11:00 PM) Does my phone still have a chance? Or did it kick the bucket.
ok i dropped my bb curve in the sink while washing my hands. I realized it pulled it out. It was in maybe 3 seconds. I took cover off battery out and since i was in the bathroom and the furnace was on i sat the phone on the heater. I started drying rest of the phone off. I thought i got it all dryed off. I put battery back in. It turned on but i couldnt get to my messages. It would go to my contact list and that was about it. I turned it back off took battery and card out and all of its in a bowl of rice. I have had the phone 45 days or so. Do you think i might be able to save it? Oh yeah my battery water thing is still white. But there is one inside my phone that is a pink color.
It is possible – I will keep my fingers crossed for you – good luck!!
My husbands BB Curve had a small amount of water land on it. This was friday. He removed the battery and placed it in a bowl of rice until today, Sunday. The phone turns on fine and the track ball scrolls but it doesnt reacct to pressing the track ball and the keys light up but they dont function. Any suggestions? Or should I tell him he has to buy a new phone……again? He just got it a month ago. =(
FOLLOW UP ON MY LAST POST
My husband took the phone apart, and dusted the main keyboard membrane where the trackball is at with a thin paintbrush and his phone is now working. Keyboard and trackball are responding again. Hope this helps anyone experiencing the same issues.
Here is a link on how to clean the keyboard membrane
http://www.fixya.com/support/t1817292-curve_8900_internal_membrane
Wish you all the same luck!!!!!!
I dropped my blackberry pearl in the toilet last Wed(Dec.30th). It was less than 5 secs submerged in H20. The first mistake I made was after taking the battery out and drying it, I put it back in to see if it worked. Of course it didn’t. Mistake number 2…I used the blowdryer for a few seconds. Tried it again, and red light came on and went off. After that I remembered hearing about using rice. So I dropped it in a container of dry white rice without sim card and battery. Still impatient after a few hours I tried it one last time. All that happened was the red light came on for a 3 seconds and turned off.
So I decided to leave it in the rice for a few days….On the evening of Jan. 1st. I powered it up and ……………It Worked. I only had the phone less than a month. It works like new and I haven’t had any problems with it. Thank goodness the the mistakes I made in the beginning didn’t fry it. I Have learned avaluable lesson b/c I didn’t have insurance. The rice really worked.
Cooper,
My blackberry curve has the same problems. Even a tiny bit of humidity seemed to do it. (In my case, running at the gym and leaving the curve in my pocket) The curve would turn on, boot up, then the screen would turn off.
Sometimes it restores by itself, but I will try the rice trick to see if I can restore it quicker.
That sounds like a pretty big problem – if your BlackBerry is resetting due to humidity then it might be time to look at a newer model. Hope your eligible for a hardware upgrade soon =)
Good luck.
hello
i dropped my bb on some sprite a couple of days ago and took it out pretty quick. i left it for a day near a window and then tried it again but i only got a red light on the led thingy. my battery has a red line on it also. please help.
So i was doing dishes with my bb 8900 in my pocket, water splashed out and my screen started to flicker then go black. I tried to reboot a few times and it would flicker then go out . Water damage stickers still white but I didn’t buy insurance for the phone. Immediately put it in rice.
Think I have a chance?
@Danielle There is always a chance and if you got the device into some rice quickly then the chances go way up.
good Luck!
need some help… i just cleaned my blackberry bold with an isopropyl alcohol, for just a few minutes. but when i tried to turn on my mobile.. the keypad wasnt working.. only the trackball but it is also not clicking. need some advice…
@Jay – try doing a battery pull – does the keyboard work after the device powers back on?
My Blackberry Curve 8530 got dunked quickly in a 1/4 of coffee on Saturday morning. I put it in rice, dried it with a fan (no heat). It turns on….the little mouse pad scrolls but I can’t click on anything and my key board isn’t working. It receives calls but I can’t answer them. It is only 33 days old…..what do you think the odds are of it being saved???
I lost my BB 8100 at the weekend, checked everywhere at home, checked at work yesterday no joy. Checked server and saw it went offline Saturday afternoon (really weird time as battery would never run out that quick), figured someone had picked it up and pulled the SIM out.
Retracing steps in my head for Saturday and realised that I had built a snowman about an hour before it died. Hmmm I wonder, popped back to snowman location this morning and found device lying in the snow! 3 days in melting snow not great :( Have got it in rice now but fear my BB has sent it’s last message (RIP).
@Mario I am sorry to hear that – fingers crossed that the rice can bring it back to life!
I got my first bb 8900 in december then someone at school spilled a cup of water on it it was only for about 2 seconds i immediatly pulled out the battery and let it sit, but it pretty much didnt work when i went to try it a couple hours later. I ended up getting a new one, and you think i would have learned my lesson not to leave my phone on the table, but sadly today i spilled sprite on it. i grabbed it immediatly and tookout the battery and dried it. it doesnt appear wet. im at school so i have no rice to put it in :( is there any hope, this one was just replaced not even a month ago. also it shows no water damage anywhere, not even the little sticker things. i have insurance if i was wondering if it is possible to get away with saying the phone is malfunctioning to possibly get it replaced. Is their any other way that they would be able to prove that water was what damaged the phone?
@ohhhnooo
Unfortunately this time it was not water that damaged the device it was Sprite. It will probably be pretty obvious that some kind of liquid had entered the device as Sprite leaves a sticky residue after it dries up.
The rules state that “liquid damage” voids the warranty so it does not pertain only to water. You can absolutely try and sneak it past them but I am not sure that you will succeed.
hi so I just got the new blackberry bold its 3 weeks old and I dropped it in the toilet. Unfortunately I dont have the warrenty right now I wish I did. But I got it out within 5 seconds. immediately ripped out the battery and sim card and put it in a bag of uncooked rice. I also went to REI and got the silica gel pack type thing they have. (I hear it works well and im willing to try anything) this is the second phone I’ve had get water damage. Is there any hope for my poor blackberry. Does anyone have anymore suggestions either?
@MyPoorBB
Just keep it in the rice for a few days – DO NOT TURN IT ON – be patient or you will brick it. It should be dried out and work after a few days.
hey dropped my bb curve in some water. I took out the battery sim and mem card dried it off as best i could and when i got home i put it in rice. Its the next day and it wasnt that wet from the start i got it out real quick, but when i put the battery back in it wont let me turn it on, it just flashes a red light over and over. what do i do
In the morning i was getting ready for work and as i was getting dressed my bb fell in the toilet…fortunatley the toilet was clean..i took the battery out and attempted to dry it with a towel i kept the battery out for most of the day i got home and set the battery and the phone seperate and put them under a fan for about an hour…i plugged it in the charger and it was on..but i couldn’t type certain keys (i have the blackberry storm) and then it cut off and hasn’t worked since…would putting it in rice still help?
Hi! unfortunately yesterday afternoon my phone was left in my driveway for abt an hour & got rained on lightly. When I found it I immediately took it apart and dried any outside moisture off. I just found this article (less than 24 hrs later) & have put it in rice. However, I did put the battery back in once to see if it would work. Everything looked and worked fine except the key pad. Is there still hope for my phone since i put the battery in once & did not immediately put it in rice?
@Brianna There is always hope =) Good luck!
Hey My blackberry was in my pocket and when I pulled it out to check my messages it wouldnt let me select anything. The trackball moves but doesnt select but the keyboard and side buttons doesn’t do anything. The phone come’s on fine but I cant select anything or answer calls. I was told that by it being in my pocket that it could’ve gotten moisture damage do to humidity. If I try the rice trick will it work? I’ve tried letting it sit opened(battery out) for 10 hours. HElp please. Thanx
@Deshawn You could try the rice trick – If that does not work try wiping out your device and reloading the Operating System from scratch.
My phone just fell into the river of water that is currently outside my house in the gutter. It was in the water for a few seconds before i pulled it out. It was working when i pulled it out but i immediately took out the battery and tried to dry it off with a hair dryer. i turned it on and it was pretty much working but then the screen turned dark and i took the battery out again. it’s currently in a bowl of rice. is there anything else i should do? and how much of a chance do i have of it working again?
Last night I was at the bar and my BB was in my sweater pocket I turned to quickly and my pocket hit the wall and into the toilet my phone fell… It was there for maybe 5 seconds, i immediately took it out and removed the battery dried that off and placed paper towel in the back of the phone…. one of my friends grabbed it and placed the battery in it and tried turning it on… I took out the battery right away and brought it to my car and left it laid out. I couldn’t get to any rice except this morning at 9am… it is now sitting in the rice… I had tried turning it on when I was on my way home this morning and the only light that turned on was my LCD light it shut off and when i push the on button it turns the LCD light back red… is there a chance to save my BB or do i get a new one?
I have to admit, before seeing this site i had no hope, but here goes. I dropped my phone in a snow bank on December 23, and we just found it today (January 27) – it’s been below freezing most of that time, other than a few days, and I’ve taken the battery out and put the phone on a towel to dry (didn’t even try to start it), and plan to put it in a bowl of rice tonight – is there any hope?
hi there, earlier today i was doing the washing up and i noticed id splashed a liitle water onto my bb 8900… about 10mins later when i was pressing certain numbers the wrong ones were coming up… and then the keypad stopped working completely.. i then took the batt out and dried it out for about 10-15mins with a hairdryer on a cool setting… ii have took the batt in and out a gd few times and the fone still comes on perfectly without any damage to screen, its just the keypad will not work at all, i have a password on and the rollerball will work but i just cant select anything or type anything.. i also put it on a towel on the radiator but still have exact same prob.. turns on perfect but keypad isnt working. atfer lookin on here i have placed it in a bag of rice… is there any hope for me?? plsssss help
@naomi – there is always hope – good luck!
So the trackball on my BB curve scrolls but won’t depress to select anything. I think I may have gotten water on it (I was washing dishes when I got an important call and just answered without thinking) but I didn’t think I’d gotten it in the trackball because I only saw it on the screen. Regardless I have this issue. Any suggestions?
I would take the trackball out and take a close look at the connections below it. Look for any kind of dust or dirt build up as well as corrosion or liquid damage.
Well, I answer the phone while I was on the shower, I know, bad idea… My BB curve 8310 got a little wet. I remove the battery try to let it dry, then pull back, it works, i saw the screen, i try to call the number it rangs, but I cannot answer calls or mark any letter, number, select any option, etc. I remove the batery again, let it dry again for at leats 24 hours, now I am trying the rice, hope that work, I really miss my bb :(
I JUST GOT MY BB A COUPLE DAYS AGO, I DROPED IT IN THE TOLIET FOR LIKE3 SECONDS I TOOK THE BATTERY OUT FIVE MINUTES LATER I PUT IT BACK IN. iT STARED DILING NUMBERS BY ITSELF AND WHEN I WOULD CALL IT WOULDNT RING TEN MIN LATER I WAS ABLE TO MAKE CALLS BUT I CANT SEE MY MESSASGES IT STILL DOES CRAZY THINGS. DO I STILL HAVE A CHANCE FOR IT TO WORK GOOD?
@belinda if you got it into some rice there is still a chance. Do not turn it on again for a couple days to ensure that all the components are absolutely dry.
When they are wet and you power the phone on – that is what cause the serious damage.
This morning my bb tour accidently slipped into my bathroom sink while a small drip of water was running..of course i went into a panic and immediately removed the battery.I tried to dry my phone as much as possible and i inserted the battery back in.. The phone turns on and everything seems fine..but the trackball doesnt click.. it scrolls up down and side to side but when i try to click on something ..nothing happens.. Should I be crying right now?
i put it in rice all last night should i wait a lil bit longer???its actually working good now
my lovely son dropped my bb in the bathtub. My older daughter grabbed it and ran it to me fast. I took off the back and dried it with a towel and it seemed to have little/no water inside. I blowdried it briefly (i didn’t know better) but then stopped when i saw a small amoutn of condensation starting on the edges. Came in the kitchen and tried it, red light and lights under keys light up but no screen. Pulled the battery back out, did a google search and found this site so it and the battery are in rice now.
What are my chances? I noticed the water indicator on the battery isn’t completely red, just a line through the white. Does that mean not much water got in?
@mom2boy You should be ok if you don’t power on the device for a couple days – just leave it in the rice and let it do its thing.
The big problems are caused by turning the device on too soon. be patient and you will have the best chance for recovery.
It is important to note that that red on the water indicator has now voided your warranty so keep that in mind when bringing the device in for repair as the techs will absolutely use that as an excuse (even though the damage may not be severe).
My blackberry pearl flip 8220 just came back to life this morning after falling in the bathtub 24 hrs earlier!
I immediately took it out and dried it with a towel, then took out the battery and dried inside. Took a blowdryer to it on the ‘cool’ setting for a good 5 minutes.
Then I put the battery back in the see if it was working…the outside screen was working, as was the actual phone because I could receive messages and whatnot, but the inside screen (flipped open) was completely black. So I buried it in uncooked rice for a couple of hours, tried again…no change. I am impatient so I tried every couple of hours with no luck. Left it over night, and voila! Everything is working perfectly!
Thanks for the tips!!!!!!! :)
Oh i forgot to mention that I took a vaccuum to it after the first couple hours to get the water out from behind the screen heehehe
Just to let you know I tried the rice trick and it worked. My Curve got wet (submerged) I pulled it out of the water and watched the screen flicker and go out. I immediately pulled the battery and let it dry about 4 hours. Put the battery back in and fired it up. The backlight wouldn’t come on and the screen looked fogged from behind. I took the battery out again and buried the phone in a bowl of rice overnight. Replaced battery this morning and all is working 100%! Thanks Joe!!!!!!!!
I was installing the invisibleSHIELD on my Curve 8900 and I guess while I was squeezing out the excess liquid, some of it got behind my screen. Now, my bb is sitting in a bowl of rice but since it wasn’t the applicator fluid and not water, should I do any extra cleaning?
Anyone failed like I did?
how long is too long.. before you should but the phone in rice?
@bailey get it in there as soon as possible and leave it for a couple days without turning it on. I am guessing at this point that it has been a while since the device got wet.
Rice will not hurt it and at best it will bring back your Berry!
hey guys… so I was just recently cleaning my blackberry bold with rubbing alcohol… but then noticed the screen was fogged up so i took the battery out and blow dryed it for a while but then i put the battery back in to see if it dried up a little and took it back out and i did the same process one more time but this time the phone didnt turn back on… it is now sitting on rice…do you think it will turn back on or is my phone basically done with?
ok so my blackberry isnt working, i can move the ball but when i click it, it wont click. and when i try to click like the ball to view something it wont. and my buttons work and when i want to call someone and press the green button it doesnt work its comes out coming as me or something. and i cant view anything. my green light works and i can still get messages, but it wont let me view them. its sitting in rice right now. it does have water damage. what else can i do?
I dropped my bb curve face down in about 1/2 an inch of shower water today! I pulled it out RIGHT away, but my batter indicated water damage. It worked fine for about five minutes and than went crazy! I couldnt open my messages. I just kept getting the # key every time. I blow dried it on cool for a few minutes, and than let it sit out for another ten until I could get it in some rice. It is sitting in minute rice (dont know if it matters what kind of rice) right now and I plan on leaving it there for a few days. Any encouraging words of hope Cooper? or am I screwed?!thx!
@Perry you absolutely have a chance to save the device just be patient and do not turn it on or take it out of the rice for a couple days.
Good luck!
I slightly got some water onto the trackball. The phone works, however, pressing the trackball and keypad doesn’t. I put the phone in rice after 8 hours due to limited accessibility. Even now, the phone does turn on, but yet the the keys and trackball doesn’t function as it should. Should I keep it in rice for a couple of days or do I have to change my motherboard?
@ron – try a battery pull – while the device is on – pull the battery and replace after 30 seconds.
If that does not fix the keyboard and the trackball you are most likely out of luck.
I have a similar issue with Mckenna. However, I didn’t have access to rice till 8 hours later. I have turned on the phone from time to time and the keys work after a 30mins then dies out again. I have left it in rice. Can the phone will be recovered or do I have to change the phone (keypad and trackball)? Thanks.
@Ron There is a possibility of recovery but the real issue here is that you keep turning the device on. When you turn it on and there is moisture on the components etc it can cause damage.
You must must must fight the urge to power your phone up and “see if it is working” – that is what will break it!
I dropped my bb8900 in the toliet after quickly retriving it I dried it up and put it in rice. After several days it was working fine… then the screen got wet again with some snow! Ugh! Now the red light blinks and the screen goes completely white. I thought it was dead, but my alarm went off the other day. Is there still hope? Would I be able to replace the screen?
@mi – replacing the screen is pricey and almost as much as the BlackBerry itself – I would only suggest it if you are early on in your contract and will not be able to upgrade any time soon.
I put the battery in my bb 10 hours(last night) after it was submerged..
This morning i woke up and read this. Now im scared i “Short circuited” it.
What can i do, it is my life.
Thanks to the rice trick (and this writeup in particular), I am not having to replace my $500 Blackberry.
What happened was… I was in a lovely Chicago airport that did not have counters in the bathrooms. I sat my purse on the ledge of the sink, it fell in the sink, and the touchless faucet started pouring all over my phone. I didn’t know what to do! I turned it off *then turned it back on again* and the screen wasn’t working. I tried to reset it again, same result. I had to finish my night of air travel with no phone, which I don’t recommend to anyone.
When I got home 7 hours later, I put the dead BB and all its parts in a grave of uncooked rice. I set it on top of the DirecTV box and let it sit for 3 (three) days.
Last night I put it back together, and it came back to life like Jesus! Screen works, no water damage, as good as new. And this was after everyone said I short circuited it by turning it on when it was wet.
So give it a try, you just might be surprised. :)
I was at a festival two days ago and after sweating it up in the alexisonfire pit for an hour or so i went to these weak spray shower things they had there. Of course my phone was in my pocket. It worked for 20 mins after that then i couldnt get it back on. I tried turning it on about 5 times afterwards, getting it to work once but then it turned back off again next time i checked. i also then made the mistake of charging it over night.
Obviously i had no idea about proper wet blackberry protocol. It’s been in the rice for 36 hours or so and all i can get is the buttons to light up and a red light on top of my storm. Is there any hope for my phone?
@zac – give it a little while longer but charging it while wet most likely did some damage to the phone that may not be recoverable.
Hi, so i did not realize it but i think my phone got a little wet from a water bottle that was in my bag. I dried the phone instantly and now when i put the battery back in , it does it’s own thing. it calls random people and sends texts! i have no control over it…any advice???
@A’laura pull the battery and place the parts in a bucket of rice for a couple days. That should sort out the issues.
Well.. I was on the car i was eating a tortilla with like butter i didn’t realized that the damn butter was falling on my BB Storm :( and a litte of it got like on the back of the screen, how can i make it come out? my BB is working fine just that i don’t like seen the butter on the other side xD
@Edwin – Aside from pulling the phone apart (so hard with a Storm) there is not much else that can be done.
Hey, my phone was water damaged in like June last year and has worked fine since then… then just last night the trackball wouldnt scroll up and then today my buttons stopped working. Do you think there is any chance of saving it if i take it apart and clean the components with an alcohol wipe or such like? Im devestated! x
@SJ if the water damage was done last June I doubt it is what is causing your issues. What you are describing sounds like a common glitch and should be easily fixed with a battery pull (while the device is on – replace after 30 sec)
I have the Blackberry storm, Last year my friend spilled a whole glass of vodka on the phone an would not turn back on then after a few hours it came back on but the screen was water damaged but I still could make calls an text.. So last nite my friggan phone fell in a puddle now the friggan thing won’t come on at all only that stupid little timer thing! :(
Hey, like many others on this forum my phone had fallen into a bowl of water. it wasnt in there long and very quickly took the battery out. ive taken it apart and set it in a bowl of rice but before i put it in rice i treid to put the battery back in and it made a sizzling noise? does that mean i fried it? and should i even waste my time waiting?
dropped my phone Blackberry Bold 9700 in the tub…got it out within seconds. It was still working when i pulled it out. Within a minute i had the cover and battery off. I thought i was dry so i put the battery back in. (had no ideas until reading these post bad idea) the red light came on and i tried to turn on although was sure what button to push…any way the flash for the camera is was on then went off. I told my husband he said to put it in a bowl of rice. I also blew it out with air. Is there anything else to do but wait? I am freaking out b/c I put the battery in and didn’t know. Did i ruin it? I haven’t even had it a month :(
@jen – just leave it in the rice for a couple days – fight the urge to power it on and check.
you should be alright
i’ve had my blackberry curve for almost a year and its been fine, a few problems once and awhile, but yesterday i was in my hottub and it got frosty out while my phone was outside with me, the keys keep typin different letters and the screen goes black once and awhile and sometimes only scrollin on my trackball works, what should i do, i need the quickest option, i dont have time for rice haha, seriously tho, quickest option?
@jacob the rice is your best option if you think there is true moisture damage or the potential for.
To solve the wacky keys (when moisture is not causing the problem) just do a battery pull.
so I put my blackberry in rice and then tryed the battery less then 48 hours…is there hope??
@Audrey there is always hope =) the longer you leave it in the rice the better the chances of full recovery
so i dropped my bb curve face down in a puddle and picked it up within bout 5 seconds then none of my buttons worked so i did the rice thing overnite now when i hit certain buttons it types others what do i do its it repairable?
Hope you can help.
I got my Blackberry Bold slighty wet…i was carrying it in a sidepocket of a bag in the rain it only got a few drops on it, i left it to dry out for a few days, and it started working again apart from the speaker was a bit naff and the traking ball made a clicky sound which i couldnt get rid off….Now the blackberrys been fine ever since, apart from when it loses power from not enough battery…
Normally it will take a good 24 hours on charge til it boots itself back up…
But i put it on charge on sunday evening, and alas the phone has still not made any signs of coming on, apart from when you insert the battery in it makes like a connected noise but nothing happens…
Is this the end of the blackberry??
@Jewels – it does sound like your BlackBerry has reached the end of the line. Does it get recognized by desktop manager when you plug it in through USB?
Minutes ago during the spin cycle I discovered that my new Curve ended up with the sheets and into the wash machine. I’ll try the rice trick it and report back with my findings. I think I only have aborio in the pantry; hope that works…
The rice works if your patient and let it absorb the water. It worked on my curve.
OK, phone submerged in water for about 5 seconds. I removed the battery and blew it dry. I may have tried to turn it on too quickly, but got nothing. The next morning after leaving it to air dry all night with battery removed, I tried to turn it on and got a lit but blank screen. Now, in the afternoon, when plugged in the red light comes on steadily (though not always). Have I wrecked it or should I leave it to dry for another day or 2 with fingers crossed?
My HTC Eris took a 2 second plunge in my toilet 3 days ago(don’t ask). I followed the RICE method, removing the battery from the phone before submerging both in rice. After 3 days the phone powers up and works fine, but my external speaker(you know, the one the allows you to hear ringtones, etc) makes a staticly(sp) noise. Does it need to further dry?My speakers worked perfectly before the plunge…
Hey, so i don’t know how but recently when my phone was sitting in my pocket it apparently got water damage… not realizing i tried turning it on and off before finally taking it into a store to get looked at. I was told that I had water damage to the keypad and when so left it for awhile (not in rice)and then magically it started working again, but the key pad was acting up (typing other letters, etc) So i turned it off without the battery and let it sit… it started working again but then it stopped working. I now have it sitting in a bowl of rice… any chance that it might still work?
@Will It is possible but with all the turing on of the device with moisture still in there, there is a definite possibility of permanent damage.
Last night I stayed at home to drink with some friends. My phone got knocked down on the floor and i didn’t notice and set my drink down next to it, then got up and knocked the drink all over my phone. My phone is in a case and it was face down so most of the liquid just ran off the edge. I took the battery out and dried everything off and then put it back it and everything was working perfectly, I was making phone calls and sending text messages, no problem. A couple of hours later I tried to take a picture and there was a message saying I couldn’t open the camera at that time. I figured it had something to do with the spill but I can live without a camera on my phone, however this morning when I woke up I can’t press any buttons. I can scroll with the ball but not actually select anything with it or use any of the keys. I took the battery out and checked for water damage and both the battery and the water damage indicator in the phone are perfect. I’m hoping this is just a fluke and it broke coincidently, or that it is atleast is covered by warranty. Anyways if anyone has any ideas on whether it can be repaired or not I would reaaly appreciate hearing them. Thaanks!
@Kosdog,
I did the same thing on Sunday! Got up trying to be productive by washing a load of linen. After a few minutes I went to look for my BB Bold (I’ve only had it 1 month) my heart sunk, because when I called it and got no answer I knew where it was. It was right there on the base of the washing machine under the sheets in mid cycle. I took the battery out and put it in rice. I’m going out of town over the weekend and could not take the chance, so I went ahead and filed a claim with Asurion that same night. The replacement should be here today. It’s a good thing I did not wait to file the claim because I checked it today (2 days later) and all I get is a bright light that comes on in the back. It’s done for.
I apparently dropped my cell this morning coming in from work, it ended up under my car in a very shallow puddle, but it was there for about 2 and half hours. Even though, it was under the car away from the downpours, it was in water, and getting wet from the rain in the meantime. I found it – it was still on! I brought it inside, and the water damage indicator in the phone is still white. (I found it facedown, battery side up), the battery sticker is red now though. of course in my panic I dried it out with a blower… but i put the battery back in – i was able to get a text message out and everything – and then the screen when WHITE. I took the battery out and put it back in again, but the screen is still WHITE! :( I now have the phone in a cup of rice – but I’m afraid I short circuited it? Did I? Do I have a chance? and if anything, because the water damage indicator is still white on the phone itself… would i be able to get a new phone under warranty?? I have another battery on hand that hasnt been exposed to water. Please help!! Thanks!
@samy You still have a chance – dry it in rice for a while. If the white screen persists then google “nuked BlackBerry” to get the fix.
My BB Tour got washed in a load of clothes yesterday. Once my hubby noticed it he came and gave it to me. Surprisingly, it didn’t look very wet at all and the red light was on. I turned it on and it came on but it wont pull up my menu when I am in my email. When i text some letters pull up other letters with it. I immediately took the battery out and left it to dry overnight but I am having the same problem today. I took it apart again and I will put it in rice tonight. Any thoughts?
Hey! I’ve read through this thread in a panic, and hope my Bold (that i got a little over two weeks ago D:) has a prayer after it’s unfortunate swim in the toilet. It fell off my counter yesterday morning and was in just as long as it took me to realize what caused the splash, it was on- and stayed on, no flickering screen, it looked normal- only when i pressed a few keys they typed all the wrong letters. I took out the battery and dried it as well as I could and left it in pieces to dry. About seven hours later I tried it again, it powered up like normal, but the keys still didn’t function. Got home put it in rice and has it been in there since. As much as I’m tempted to check it, I’ve refrained- how long should I wait? and do you think there’s hope?
Apparently there’s a glitch or something in my tmobile account that says I still qualify for an upgrade, even though I just used it. Do you think I should take advantage of this and buy another phone for $150 and then if mine comes back to life before the 14 day return policy ends, return the new one? Or should I just wait it out with my soggy one and hope it returns? Any survival prospects? I don’t really have the $150 to spare, but it sounds WAY better than the $500 it would cost to replace.
I’d appreciate any advice you have :)
@Sarah I say leave it in the rice for two – three days. I can not advise you about getting a new phone but it seems like it might be a good idea.
I put my pearl through the washing machine the other day accidentally. I have dried it off and the phone will still power up with lights and all, but the screen will not turn on. I know its shot and all i care about are the pics on the phones memory. Do you think that I will still be able to download the pics from the pearl? and is there a download site that will recognize my device bc my PC will not recognize my pearl? THanks
I just wanted to check back in and say the rice worked! A day and a half in the rice(I got impatient lol) and my Bold is good as new :D I’m actually typing this on it right now. I figured I’d let anyone who reads this know that there is hope if your blackberry takes a swim, mine survived the toilet and will never ever EVER go anywhere near any bathroom EVER again :)
hey. i have had my blackberry for around a month, and it is never out of an arms reach. unfortunately i dropped it down the toilet last night. I pulled it out straight away, removed the battery and put it under a cool dryer. It was working apart from a few glitches. When i got home i put it into rice as a friend told me about her ipod that had been in the washing machine working after being in rice. I have took it out this morning and it seems to be working fine apart from some of the letter keys when i push them once it fills the line with more of that letter. If i leave it in rice longer do you think it will fix this problem? I would appreciate you help so much! thank you :)
@Tan I would leave it in the rice for another day or so – after that do a battery pull and your keyboard should start working normally again. If it does not then you most likely damaged the device.
hey guys, so last night i accidently got a little water in my blackberry pearl. i didnt take the battery out or anything to dry it off, (stupid me i know) but now the right side of my keyboards lights wont work.. is there any way to fix this now because i have waited so long?
@tiff put it in some rice for a couple days – it should recover. You just want to make sure no moisture is in the device when you turn it on again.
got my new bb bold yesterday, dropped it in the babys bathtub today, pulled it out, took it apart,dried it out, and put the battery in a few hours later, and the red light flashed a few times and nthen nothing… Is it toast?
@Freakin It is not necessarily toast – put it in rice asap – leave for a couple days then try again.
If you see the led flash it is a good sign. You may have nuked the BlackBerry OS somehow but that is an easy enough fix.
It was in the case and the water indicator on the battery didnt even change color…
PLEASE HELP ! D;
On Sunday, my blackberry storm 9530 got completely wet. I tried drying it out for a day and it turned on and everything but the button aspect of the screen didn’t work. I dried it out some more by placing it by a heater and THAT didn’t work. The screen still isn’t working and is been 3 days now. What can I do? I still hav 2 1/2 years left on my contract with bell and can’t afford a new phone or to buy out of the contract. Also, the screen has a weird rattling sound now. Thanks.
@jess get that device into some rice right away! It may already be too late from the sound of it – placing it by the heater probably did more harm than good.
Leave it in the rice for three days.
Good luck!
I lost my Blackberry Pearl last fall. My husband found it outside last weekend with the home charger. The phone had its cover on and it looked fine. He says to throw it out, but I took the cover off and placed it upside down in rice for a few days. I called the store where it was purchased and asked them about it and they said it may work if the battery strip is not red. The battery strip is pink with darker pink x’s. The circuit stuff under the battery looks fine too. I’m putting it back in the rice for a few days more–it couldn’t hurt. I’m scared something may short out or something scary when I plug it in with the home charger. Any ideas? The phone was outside for a few months under snow in Northern Alberta Canada.
@Abby LOL that is epic! If you can bring it back it will be a miracle – a Great White North Miracle!
Yesterday my Javelin fell in the toilet. I quickly took it and used a hair dryer on it. Today i turned it on and everything is working fine except for one thing. I can’t type anything while holding the ALT key or the CAPS key. Maybe putting it in rice may fix it? Any ideas? Thanks!
@ralph Definitely rice it for a few days and keep your fingers crossed.
Ok so typical story I dropped my Tour in the toilet for about 3 seconds and not knowing pulled it out tried to dry it off asap and nothing. then I came home took everything out and let it dry, woke up my sister told me about the rice so I put it in Rice what i didn’t know was that I should have left it alone for a few days pulled it out after about 7 hours and stalled for a second but actually worked fine no problems really, then i was told i should have left in longer so its back in rice and will stay there until at least Sunday. Did I damage it more by turning it on?
@Eileen You could have potentially damaged it. When the components are wet and exposed to an electric current, that is when the damage happens.
Fingers crossed it is not damaged.
I dropped my blackberry in the toilet. so i took the battery out and let it sit for a couple of hours. when i put my battery back in it, it turned on and works fine but the buttons dont work. What do i do??
@brian – get that thing in some rice right away. Let it sit for a couple days and then try booting up again.
Well this morning I dropped my Storm in the toilet. I was drunk but the phone was in the water for about 10 seconds. I took the battery out and dried it. I put it back in and then the light stayed green and it didn’t start. I stuck it in rice when I got home. Is my Blackberry gone?
@Jasmine – there is always hope! Good luck
hey,
I’m on holiday and I spilt diet coke inside my bag including on my phone and ipod.
I tested out my blackberry and when I put the battery in the red light came on. Its a 8900 and then it went off again after a short time.
I have since taken it out to dry further and turnt it the other way round as I had left it over night to dry.
Is there anything else I can do?
@Danielle Unfortunately not much – If there is coke inside your device it is gong to cause some damage.
Hiya,
I dropped my blackberry bold in the sink – i took it out immediately but it fell directly under the running tap (just my luck!) and now everything seems to be working minus the keypad and ball. What do i do? I took it apart and ive seperated the battery and device. I did hairdry it (with lowest heat option oops!) and ive just left it off since. This happened around an hour ago. What to do?! :-(
hiaa
i dropped my blackberry curve into a glass of orange juice today only for a second
iv put the hairdryer on it and removed the battery
i tried it recently none of the buttons seem to work, bt the screen is fine
iv nw put it in rice
what would u recomend please? x
@rosie just leave it in the rice for a few days and DO NOT turn it on. Good luck!
I have a BlackBerry Bold 9700 that I’ve only had for approximately one month. Around 24 hours ago I accidentally spilled coffee on it but I was “out of it” due to some narcotic pain medicine so I don’t know how much, or how little damage I’ve done to it. I did notice the “wet” indicator is a deep red and there are some splotches on the screen (moisture on the right hand side of the screen). Being “out of it” I didn’t realize that I had spilled coffee on it and attempted to charge it. Come to find out, I had the SIM card in backwards (upside down?). The red indicator light was on. I had read previously to pull the battery and SIM card out of it so when I finally got up today, I removed both. I took both of them out and placed only the phone in a bag of rice. However, I did not know not to attempt to charge the phone until I found this site. I placed only the phone (no battery/no SIM card) in a bag of rice. I tried the phone earlier with the SIM and the battery and it seemed to work pretty well with the exception of several splotches on the screen. I was able to access my email and Facebook, however, when I attempted to open Slacker Radio the phone completely shut down. I then removed the SIM and the battery and placed only the phone in a bag of rice and have it sitting on my cable box (it’s warm). Is my BB Bold 9700 a lost cause or will the rice remove the moisture eventually? IF I have to replace it through insurance, is there any idea what the cost would be? I am completely disgusted and have not told my husband (I don’t work and don’t have an income, so money is hard to come by). Fortunately I do have a BB Pearl Flip as a backup but I WANT my BB Bold 9700 to work, as I LOVE it so much!!! Please advise! Will the splotches be absorbed by the rice eventually? I thank you in advance for your response. (Is there also a “wet” indicator on the battery? If so, it’s still white in color, if that’s what it is). Please let me hear good news! But as always, I’m prepared for the worst. I just don’t know the cost of a replacement through insurance. Any information you can provide will be most helpful. Again, thank you in advance for any advise you can provide! I truly appreciate it!! God bless!
@sunny It does sound like you may have damaged the phone beyond repair. With water it is easy to say it will be completely absorbed by the rice and evaporation but with coffee it is a much tougher call.
I would leave it in the rice for a few days to be sure you have wicked out as much moisture as possible. My concern is that other things in the coffee may have damaged the components in the phone.
Only thing to do now is wait with your fingers crossed. In the event that your device will not turn back on, your insurance option may be out the window as water/moisture damage voids the warranty with your carrier.
I tried the rice and the phone works fine. There is a little discoloration on the screen and of course the camera and video don’t work. Now what? Should I file a claim with Asurion? If so, should I tell them that I lost it? Or tell them that I spilled coffee on it. I’ve only had the phone for just at a month! I’m just so PISSED at myself for being so STUPID!!! Argh! Thanks for your response!! :)
@sunny If you tell them you spilled coffee on it you will most likely get denied. Water/Liquid damage voids your warranty =(
Oh yeah, and Slacker, Pandora and all of my other apps work. It’s just the slight discoloration and the cam/video not working (I just get the “hourglass” thingy).
i spilled ginger ale on my blackberry tour today. i’ve gotten water on it before, stuck it in rice for 24 hours, and it was fine. the battery indicates some water damage (from the previous incident) but i’m worried that the ginger ale will kill it for good. it’s now in dry rice. when i tried to turn it on, nothing but the indicator light will go on, then the screen turns white with a clock ticking. it vibrates, then turns off.
is it worth making a trip to verizon tomorrow? i think the battery/phone might be done.
@idc223 Yes that is the real problem with spilling soda on the device. Water is easily absorbed but the soda has sugars and other additives that are usually left behind after drying.
These can compromise the integrity of connections and components in the BlackBerry.
Before taking it in I would try to rescue the phone one last time using these instructions
http://www.blackberryos.com/forums/blackberry-how-guides/6175-how-recover-nuked-blackberry-pictures.html
If that does not work then bring it in and face the music =(
Update…. Cooper, Asurion does cover smartphones that have liquid damage, although they DO issue a refurbished replacement for the cost of $130. However, I have awesome news.
I had been dreading making the phone call to my cell provider, but did it this evening. I wanted to inquire about purchasing another BB Bold 9700 and renewing our contract (again). I was quoted $327 (that includes a $70 discount). I threatened to leave our provider (we’ve been with them since April ’04), and paying the early termination fee, etc.
I was transferred to another department for some type of “customer loyalty”. The rep made me an offer I absolutely could NOT pass up and offered a brand new BB Bold 9700 for $79.99 ~ to be split up over four (4) months. Needless to say, I jumped on it!! Of course I was told that it would be “a while” before I could upgrade and get a wonderful price quote! lol! So my brand spanking new BB Bold 9700 (which I LOVE) will be here probably by Friday! I’m absolutely ECSTATIC over this!!! (I’m doing the “happy dance”! lol!) I guess I must be living right as of late! lol!
I will most DEFINITELY be extra careful with my newest BB Bold 9700 and will baby the heck out of it!!! And if I have to take meds again that make me loopy, I will most definitely put the phone on a table or somewhere out of close reach so it won’t be near me in case I spill something!!! lol! Just thought I’d update you!!! (I’m SOOOO HAPPY!!!!)
Thanks for your responses to my posts! That’s very sweet of you. You seem to be quite knowledgeable.
P.S. I still haven’t told my hubby yet. I think I’ll just run to the nearest store and make the monthly payments for the newest phone so he won’t know! WHOO HOO!!!
@Sunny That is awesome – I am glad things worked out well.
Thanks for the update!
I dropped my BB in water about an hour ago. I pulled the battery and used the canned air to blow off excess water. Now its sitting and drying on my desk. Some of the guys I waok with said to use rice, but we don’t have any here, so they suggested kitty litter instead. Would kitty litter be a good substitute?
@Mrs Moose Kitty Litter should work as well but be careful about getting fine grains inside your actual device.
i dropped my blackberry curver 8900 in a puddle of water last night. yes – i was intoxicated – and didn’t remember that i did it until this morning. currently, i am trying the rice thing but i didn’t remove the battery until this morning so it remained in for about six hours. is there anything else i should do or can do before i call and have them give me a new phone (i do have insurance). thanks.
@Arin Nope – just rice it for a couple days and keep your fingers crossed =)
Good luck
Can anyone help me here? I got water into my Blackberry Curve by washing my hands and picking my phone up before they were dry, and all of the buttons stopped working, i dried it out on the radiator then took it into a repair shop to see if they could fix it, which they told me the next day they couldn’t (although I suspect they hadn’t even looked at it!) Gradually, all of the buttons have started to work again apart from three, do you think there is a way for them to be fixed?
@Kaisha I would suggest a day or two in rice to ensure the moisture is completely absorbed. I usually suggest doing a battery pull if most of the keys are working but you are having difficulty with a couple.
On Friday (23rdApril2010) I dropped my phone down the toilet and grabbed it out within seconds, I was at a party so didn’t want to leave it anywhere it might get taken so I went upstairs, took the battery out dried it off the best I could and then put it back together again within ten minutes, everything seemed to work fine except with some slight miscolouring to the background where there was clearly some water trapped but nothing too noticeable so i didnt bother. It had been working fine all weekend until last night it went out of battery, I didnt have my charger back until today and went to charge it and the red light went on so I just assumed it was really low battery, after about half an hour of charging and attempting to turn it back on it still wont go on and now the red light wont even appear, its a new bold 9700, anyone know any way i can get it fixed or is it too late? :(
@louise It definitely sounds like you damaged the phone beyond repair. You can try turning it on with a new battery to see if it responds. If so then buy the new battery and you should be good to go.
hey, So today i put my blackberry tour in a consol in my car that is only about 1.5 inches deep. There happened to be a a little water in there already and one side of my phone got wet. (the side with the number pad) it didnt get that wet at all and i grabed it about 2 seconds after. it all seemed to be working good until i got out of the gym. when i pushed down on the trackball it didnt do anything but i could stll use it for scrolling. and a few numbers didnt work. i cant get past the password due to this. Any help would be Awesome!!! Thanks alot!
@O’Brien Get that BlackBerry into some rice for a day or so. This will ensure that any residual moisture is taken out of the device.
When you take it out you should have your functionality back. If it is still messed up after the rice do a quick battery pull.
Let me know if you have any success.
OK folks, here in lovely Canada (debatable) they don’t have the $5 replacement plan.. now my stupid bb pearl is fried (moisture strip on phone and battery are RED).. believe me folks nothing sucks more than having no phone and not far enough through contract to get another.. have to spend $300 plus to get a new damn phone through TELUS AGAIN>>>>>> Verizon where are you?????????
Hey guys. I went to skiing to Canada and my BB got wet in the snow. Now it works sometimes but others the keyboard does not work. I can see when somebody calls but I can’t answer even I see new emails (the red light)… I’m trying to do a back up of the info but when I plug in the BB in my laptop it does not recognize it. Any idea of what I should do??? Tks
@dario – first try a battery pull to see if those small glitches clear up.
If not then watch the last video on this page for one method that should bring your BlackBerry back to life
http://www.bbgeeks.com/blackberry-guides/videos-on-how-to-do-stuff-to-your-blackberry-883948/
okay so i dropped my bb in the sink && the sink so happend to be full of water i grabbed it threw it on the matt took out the battery n went straight to the blow dryer, & stuck it in a bag of rice but little did i knw i put the battery back in 15 mins later do i still have a chance of it working && how long do i wait ?
i dropped my phone in the toilet like 3 days ago.it comes on and everything works except my buttons.is it anything i can do??
water spilled in ma phone while it was in my bag itturns on am seeing that i have mail but it turns off and non of the buttons arnt working help
hey
i sat on my water with my phone in my pocket and it stopped working
i tried putting it on several times but it dint come on
later on i tried it again and d flash of the camera came on but the phone dint come onpls what should i do??????????
Hey, I dropped my BB storm in my front lawn the other day, thinking my dog took and ran with it, I went inside and didn’t think anything of it. When today, I went to go visit my neighbors, when i found my BB laying in a puddle, screen down. I tried to turn it on, Nothing happened. I went inside, dried it out as good as i could, then started to charge it. The Charge screen came up and none of the buttons worked. I am unable to turn it on. Is there anything i can do?
Could you please give a more detailed discription of how to place the blackberry in the rice? Do you leave the back on? Do you allow the rice to get into the open back? Or do you just lay it face down open, back on top of the rice?
@andrea the device just has to be surrounded by rice. Take out the battery and leave the back cover off.
Be aware of any openings in the device that grains of rice can sneak into. Try your best to position the BlackBerry so the rice can not sneak in.
That is about it.
My brand new blackberry curve fell into my pool today. I grabbed it seconds later, but of course it would not turn on. I dried it off and sat it up against a hair dryer on the coolest setting for 15 mins. The red light continued to blink but the actual phone itself would not turn on. Soon the red light turned off and the phone had no response. Now it is sitting in rice. I called my service provider and simply told them i was having problems with my phone and they told me they would send me a new one in the mail. Does this sound like a battery issue or the actual phone itself? also, do you think i will get a fine because the phone got wet even though they sent me a replacement one?
@adri It sounds like water damage to some of the components to me. Fingers crossed that they don’t catch on but in most cases carriers frown upon water damage as an excuse =(
I dropped my phone in water a few months ago, put it in rice for a few days and it has been working fine until now, the screen is flickering. Its covered under warantee and now I’m sending it back for a new phone. The white water damage indicator has some pink spots on it but is not entirely pink. Any thoughts on what to do to get that white spot white again, I don’t want to be charged!
@loren Unfortunately I have no method for changing the water damage strip back to white =( Sorry
well thanks anyways for the help…a new battery would be easy to replace, but a new phone would not, considering how expensive blackberries are. not so sure what to do since they already shipped the new phone and didn’t ask if it had gotten wet. I guess we will just have to wait and see what happens.
Thanks!
this just happened to me last night…dropped my new curve in the tub. i let it dry out over night and would not power up the next morning…would get blinking red lights only. this afternoon, i tried using a heat gun (was in a lab but substitue hair dryer). that helped and i was able to turn it on – but then it would crash. i put it in the lab oven (seriously) on 45 deg C (a little over a 100 F) for about 2 hours! it works great now. small moisture still under the screen but otherwise operating perfect. honestly, try the oven on a very low heat (think Tucson in summer temps) and it worked for me.
my blackberry pearl recovered from water damage but for some reason the red and green light is always on, shining on the trackball. what is the problem? i disabled the color pearl and everything but it is always on. it kills my battery and always need to charge it.
@rose this sounds like a minor glitch. Try doing a battery pull – replace after 3 minutes. Let me know if this fixes the LED issue.
Hi, I dropped my phone in the toilet. I got it out in a couple of seconds. I did take the battery out and dried off everything. I put the battery in and it stayed a solid green. I’ve had it in rice for a couple of days. The phone’s trackball does not work and nothing comes on the screen but there is the back light stays on here and there. What can I do or is it gone?
@lilu – at this point try a battery pull. If it comes back on you are good to go. if it is still wonky then you have most likely damaged it beyond repair.
Hi,
I,absentmindedly threw in my BB9630 while doing laundry,but it wasn’t even in there for 5 minutes when i remembered and took it out.after drying the phone, it worked for about a day but it isn’t working anymore.Every time i turn it back on, it displays a message “Technical Issue, please return to place of purchase for repair.” Do you know if this is something that can be fixed? I don’t have insurance or money to buy a new phone. :(
@Bis Unfortunately it sounds like your device is dead but you can try to recover it. First put it in rice for 24 – 48 hours without turning it on.
If it comes back after that great – bt you may need to wipe it and reload software etc. Read here for tips:
http://www.blackberryos.com/forums/blackberry-how-guides/6175-how-recover-nuked-blackberry-pictures.html
i put my water bottle inside my bag with my 8520 curve inside. suprise surprise, the water didnt just leak, but the whole water came out of d bottle cos i didnt close it properly.. my bad..
my blackberry was submerged into the water for a good 30 seconds or so.. at first it was still working but the screen was blinking and at some point it was dead.
i tried taking out the battery and put it back in for 2 or 3 times after i tried drying it with tissue papers. obviously, didnt work.
so what i did was….
drying it with hair dryer (cool temperature) and put the phone with batteries, simcard, memory card taken out in air-tight container, and put in 2 packs of silica gel. left it there for about 6 hours. then, voila!!
everything works…
good luck everyone :)
Guys I have one word of suggestion…LIE!
I have had my blackberry for a year and have drowned 3 of them! my boyfriends mom calls me while im in the tub and insists on talking.
Well so I have insurance so I call then and say my track ball is sticking what do I do and they can’t troubel shoot it so they send me a new one!
Okay so I was at olive garden and the waiter dropped the water all over me and my bb and I took the battery out and shook it and very lightly patted it but the buttons are typing twice and other letters, can this be fixed?!?!?!
@dominic Get that BB into some rice right away and leave it for 24 – 48 hours. When you take it out – if the keys are still typing wonky, do a battery pull and they should come back to normal.
So my 2 year old jumped in a pool my bf jumped in to save her and the BB bold 9700 went to we took the batt out right away and put it in rice this was about 8pm the next day @ 6am I put the batt in the red light came on and the bb loading bar then it went blank did I fry the bb or is there still hope? I put it back in the rice
@ashley I would leave it in the rice for at least 48 hours without powering it on.
I left my blackberry curve in my friends bag at a soccer game and when I got it out there was water on the screen and on the back but I looked fine and when I took the battery out and dried it etc. my screen went blank. =( ive left it in rice for a day and left it in a cool place to dry for another day and I tried it earlier and the screen is just white. the little red light goes on and everything but the screen is white. Any advice?
@Aeden Check out this post for ideas on how to recover your BlackBerry
http://www.blackberryos.com/forums/blackberry-how-guides/6175-how-recover-nuked-blackberry-pictures.html
Hey, my bb curve 8520 got wet but not entirely submerged, some war spilt on it. I took the battery off to dry it and I put it back in and the screen is white. I tried pulling it out and putting it back in and charging it (I know.. very foolish thing to do after reading this) what can I do?? :( I cant buy another phone…
@keepler – you can try using the steps to recover a nuked BlackBerry here.
http://www.blackberryos.com/forums/blackberry-how-guides/6175-how-recover-nuked-blackberry-pictures.html
Good Luck.
ok so i accidentally dropped my phone in a puddle of water, but i got it right away. i took the battery out and dried the phone after that the phone’s working fine. an hour later the phone has a solid green light. the phone is working fine there’s nothing wrong just that solid green light. so far i tried it all, turning the indicator off and batt pull, but it remains on. what can i do to fix it?
I dropped my brand new blackberry in a bowl of water yesterday morning and my first instinct was to put the battery back in and try it and then around 10 minutes later i read this article i found out this was probably the worst thing i could ever have done :/ Then i took it apart and put in rice hoping that it would still work then around 3 hours later (im really impatient) i went to check it and the phone was working but the buttons were all messed up :/ so i put it back in the rice overnight and then this morning i came to it and it was fully operational! :D I AM SOO HAPPY!!! thankyouuu all soooo much :D <3
Although i can actually hear some rice rattling round inside my phone now but im jus so glad i has worked :D
I am hoping against hope here! I spilled hot green tea on my BB today and am SO mad! I didn’t realize not to try and turn it on, etc. So, I did get a box of rice and baggies. Put the phone in there and am hoping. Now, my tea didn’t have sugar in it yet, I had literally sat it down and then promptly hit it with my hand. Anything else I can do?
@Jacqui Nope – sounds like you are on the right track. just be patient and let the rice work.
My bold got wet from my leaked air-con (but didn’t realize until much later). Took the battery out immediately, patted dry and was told by a friend to try use a hair dryer. The keys were screwed at first, but after letting sit in an air-conditioned room overnight, the bb seems fine (signal, emails, smses are all okay). H/w, I noticed the water damage indicator is now red in color. Do I still have to be alarmed? To be on a safer side, I’m trying the rice method now. But how do I know if my bold is completely dry off?
@Violet Sounds like your BB is back up and running fine. A couple days in the rice should confirm that.
As far as the water damage indicator I would not worry too much – the phone is still fine.
That being said you will have a problem if you ever need to geta replacement. The carrier will absolutely claim that any malfunction is due to water damage and since that voids the warranty they will be in the clear.
Truth be told I have seen those water damage strips change color after being left on a counter while taking a shower. They are more of a loophole for the carrier than a true indication of damage.
I left my BB and it slipped into a bucket of water, i immediately removed it and started to remove the cover and battery… while i was doin it i noticed the light on the screen fade off to black but got the battery, memory card and sim card out… i put it under a hairdryer, dryin the back area as well as the keypad (did it on warm heat, which i later read it to be bad :( ) after a bit, i jst researched online and got the rice technique, which i did immediately… however, before puttin it in the rice, i was so upset and tried to see if my fone was still functional so i put the battery to check, i could see the loading screen but the light was faded off :(
i then left it in the rice over nite and now im letting it in the sun to dry for a bit. I live in Kuwait, which is a really hot country… i hope the heat in this area does my phone good :(
my bb curve 8520 got entirely submerged in a bucket full of water, my heart actually stopped as I watched it fall to the bottom of the bucket. But as, I saw it fall (I noticed my fully lit up screen was fading off to black)… my quick reaction was to pick it up and I immediately started to remove the components of the phone. As I did so, I put it under a hair-dryer (which was on hot) and I have a heavy-duty salon dryer!!!! but i dint no focus the air on a particular section, I just was blowing it all over the phone, front and back… however, I later read that the hot air is not good!!! Its recommended cold air… I started to panic and kept it all separate for abt half an hour before I tried to put the fone on again.. this was a mistake, i could have caused a short-circuit but wen i started it… the screen was faded and wit that fear I immediately removed all components again!!!
Then I came across this website and found the rice to be a hillarious idea (when I told my bf I have my fone drowned in a bucket of rice, he thought I was nuts, but then I realised that rice absorbs water the quickest)!!! I let it be till mornin, I stay in Kuwait, where temp’s are soared up high and in the mornin i left the phone in the balcony. Checking numerous times that it doesnt melt in the heat!!! I did that for around 4 hours and returned to the rice in the bucket technique and let it be for approximately 35 hours from the time the incident happened, inclusive of the break of being in the sun!!! I PUT ON MY FONE NOW AND IT WORKS AS GOOD AS NEW… ALL THE KEYS PROPERLY FUNCTIONAL, PICTURES AND WIFI AND EVERYTHING PERFECCCT!!! Ofkos, it does show that its a water damaged fone and battery… hopefully it works as good as new till I upgrade my fone. just wanted to post that THIS WORKS!!! don’t give up… be patient and kill the urge to check if ur fone works before 24 hrs of the rice techniquee :)
hope everyones BB gives the same results as mine :)
I dropped my blackberry into a bucket of water while cleaning my car… I’ve had it sitting in rice for over a day now, but I’m afraid to put the battery back in xD How long should I wait before trying the battery? Also, just curious if anyone has an estimate of what it costs to repair a water damaged phone?
@Taylor 48 hours should be fine – As for repairing a water damaged phone, many times it is easier to just get a new one.
About 2 months ago my BB fell into the bathtub while washing my kids’ hair. It wasn’t in there 5 seconds. I took the battery out and dried the phone off. I then put it in rice for a few days and my phone worked like a charm. However, the other day my phone just stopped working. It was in my locker at work and had worked fine when I put it in there but after work the screen was black like the phone was off. When I tried to turn it on, I got nothing..not even the led light. Now, 3 days later the phone still will not even turn on. Any ideas???? I’ve only had the phone 6 months and really cannot afford a new phone.
@Kari You can try following the steps in this guide to help you recover the device. I can not promise it will work but it is your best shot.
http://www.blackberryos.com/forums/blackberry-how-guides/6175-how-recover-nuked-blackberry-pictures.html
Good luck!
hey all split beer over my phone on monday, bout 48 hours ago, i put it in rice and everything. But now it will now turn on but the screen fades out every 5 seconds and i don’t think the keyboard works is my phone beyond repair?
@hardy Unfortunately beer is a major issue and will not be absorbed by the rice as effectively as simple water.
Chances are you still have residue on the components inside your BlackBerry that is causing the technical issues.
It sounds like you need a new phone.
a little boy threw water at me and it was on my pocket where my BB was. i realized it was wet so i took out the battery and dried everything with just my shirt then i tried writing a text and the keys were screwed up so at walmart i took out the battery again and dried everything with the hand dryer then worked a bit later it started freezing so i dried it a little with the blow dryer and turned it on and off a few times when i got home my sister told me to put it in rice. Will this helppp?! and how long should i leave it there? help me please.
@andreaaaa Yes rice will help. It wicks out the moisture from inside your device. I would leave it in the rice for two days – DO NOT TURN IT ON
Once you take it out – power it on and then do a battery pull. Things should be back to normal.
I dropped my storm in the toilet about a week ago. Luckily the day it fell it was super hot out so [thanks to my quick reflexes] i grabbed my phone asap, took EVERYTHING out &left it in the sun to dry for about an hour or 2. It was working as though nothing had happened when I turned it back on. Now (since yesterday) my screen stays completely dark. I do remember seeing the moisture behind the screen for a few days but it dried up pretty quickly, &other than the screen malfunctioning it works the same. I still get my alerts for texts/bbms &e-mails, just can’t see any of them &I can receive phone calls…obviously I can’t make any since I can’t see anything.. is there anything i can do to resurrect my screen? or is it possible to replace the screen since the rest of the phone works? My biggest fear is having to replace it, only because i have sooo many pictures &videos on my phone.
can anyone help/advise me?? i considered opening my phone & checking the wiring myself … but I’m a little scared.
@eli Try doing a battery pull to see if your screen comes back on. If it does then immediately turn on mass storage mode, plug into your computer and back up all your important data and pics etc.
It certainly sounds like there was still some residual moisture in the device while you were using it and this could very well have damaged your screen or internal components =(
hello i spilled soda on my blackberry and i dried it right after…my blackberry shut off and i took the battery out and put it back in. the phone turned on and everything looked fine but when i pushed something it wouldnt open. when i got home i put it in rice for about a hour and put the battery back in and everything was working again for about a half and hour and then it froze. i took the battery out put it back in and then i had the same problem i had before i put it in the rice. since i moved quickly on putting the battery back in do you think my phone is permanently damaged? i have it in the rice right now and i dont plan on taking it out for 48 hours.
Hi all ! i did smthing stupid to my bb curve 8520 and i need ur HELP pleaassee ! i dropped my phone in a glass of wine its stayed there just for i few seconds i took the battery out right the way and i used a blow dryer cool temperature till it was not liquid left i tried to turn it on after that but it didnt work so i left it with the battery off for a few hours and i tried again still not working … so i plugged it with the computer hoppin that it will detect it but still nothing. the next day i tried again it worked but the screen stopped working after a few seconds.
i just found out about the trick with the rice and that the last thing that i did, i didnt put the battery but i put the cover.
i just got my BB a month ago and the garanty dont cover the water damaged, plllzz tell me that there still hope, i want to try everything before sending it to the company i dont want to pay for the repair if its just a matter of time or if i can do it myself plus i dont know how match they charge for this kind of repair ..
thanks for ur help :) :)
@suki Unfortunately you seem to be out of luck. The rice really only works with water. the wine has all kinds of sugars etc in it that will not evaporate . All of that mess is still inside your BlackBerry and damaging your components =(
this morning dropped my blackberry bold 9700 into the toilet and unfortunately there was still urine in it. with out thinking about the urine or anything i just reached into the toilet and grabbed my phone. it was completely submerged for a good 2-3 second and 30 seconds later i realized the phone screen started to flicker. so i took the battery out right after and put my phone into a bowl of rice. its been almost 3 hrs now that my phone has been sitting in the rice bowl. unfortunately i wasn’t able to resist myself on putting the battery in and trying to turn it on. the first two tries the red indicator light would turn on but the phone wouldn’t. and recently when i tried the third time nothing would turn on not even the red indicator light. i do actually have the insurance of 5.99 a month from tmobile and would hate to get a new phone. recently alot of bad stuff has been happening to me such as a speeding ticket(130) and breaking my friends 52in sony tv(3000), droping my remote car key in water(80 bucks for replacement) and now my phone.
I had a brain freeze and jumped into my pool with my BB 8330 turned on. I did not realize it until about 5-10 min later and got out right away. I took the battery out immediately and dried it all off. I found your site and now have it buried without the battery in rice so we will see. I will update you in a few days.
Cooper, what would you say the odds are it will still work? Mine does not have a trackball to mess up so ????
Thanks for your help
John
@john Well the chances are always 50/50 =) either it works or it does not.
My concern is usually limited to folks who keep turning the device on “just to check’ which causes the most damage.
Leave it in there and do not touch it! Good luck.
This morning, i had my blackberry tour in the bathroom with me while i was showering. I sent a few texts after i was done and dried the phone off with a towel but about 5 minutes later my keys were messing up and my space bar was typing “nm” I pulled the battery out and put it back it not knowing that its bad to do that. My phone will turn on and the trackball works but the keys dont work, it is in rice now, is there a chance that the keys will work again in a few days? Thanks
hey there – so i dropped by blackberry tour in the pool – i did the rice trick for 24 hours and everything on the phone works except it will not charge. an error message pops up when i turn the phone on saying that it will not charge.
i tried plugging my phone into my computer via usb instead of the regular way and the computer didnt even recognize the tour.
i just bought that blackberry tour charging deck
do you think the phone will charge with this charging dock? i dont think it will because the phone says it recognizes something being plugged into it when i start the phone (nothing is plugged into it)
are the metal prongs on the back connected to the charging port on the phone? i wonder if it will work?
thank you.
@sarah It definitely sounds like the damage is located at your usb/ charging port.
I have never tried that particular dock but it is worth a shot. If it does not work then look into getting your device repaired or replaced.
ill try to be as descriptive as possible. i had bought a drink earlier in the day, and as the day passed, the drink bled through the cup and soaked my cuphoalders (about 1/3 or 1/4 of an inch deep. I set my phone in my cupholder without thinking, and within about 30 seconds i panicked and pulled it out, wiped it off thouroughly, and it seemed to work fine for awhile. However as time went by, my phone would be unable to complete calls, unable to send texts etc, and after a few battery pulls this seemed to fix the problem until the screen would refuse to display anything.when my blackberry boots i see nothing on the display screen, yet it boots correctly, and i see the green led coverage indicator on, and also the red inicator for when i get texts. so my phone boots, and functions, except i see nothing in my display.i have tried numerous battary pulls, drying it with a fan etc, and so far for a few hours i’ve had no luck. I have no indications of water damage, as the battery sticker is still white, and the sticker under my keyboard is still white aswell. I currently have it under a cold fan on high overnight, do you think this damage is permanant? its strange that my screen is affected, as only the very very bottom of the phone was wet, and my mic still worked perfectly:/ any clue as to what’s going on? any hope? thanks
@Johnyd It is odd that the stickers show no damage and only the screen is dark. My first suggestion is to connect to desktop manager or BBMCP and do a full backup of you data.
Then update the OS or reload it if you already have the most recent available.
Let me know if that solves the problem. if not then you can probably get a replacement pretty easily since the stickers show no water damage.
if it helps i have a blackberry bold 9700
thanks cooper, i decided to leave it in rice overnight, which for me was 5 hours lol, and after turning it on, seeing the black screen, i waited about 20 minutes and pressed my trackball and viola! it works. thanks for your help!
i took my BB 8330 swimming with me on accident and have followed alot of drying solutions for the past 3 days rice bowl included and when i replace the battery and push the power button there is no response could this be the battery or is the phone shot, i got the phone through radioshack and was conned into the service plan when the rep stated they cover water damage, they don’t. so what should i do instead of spending 250 more dollars?
@Mikeyc It appears your phone is dead =( You can try bringing it into the shop to test one of their batteries. If it works you are in luck and only need to grab a new battery =)
My BB is acting very weird, when i go to scroll up, it types QWE over and over, it wont click anything either. All of the top buttons( CALL, END, APP, and BACK) arent working very well either, and i do not have water damage, i have no idea why its being this way..
@Jordin Sometimes the BB will glitch out. This should be fixed with a simple battery pull. Replace after 30 seconds or so.
@cooper its seems that im lucky :):):) my BB is working perfectly but when the background is white i see a grey marc u can tell that is has been in contact with liquid but at leeaaast its workingg..;)
my bb is playing up. i mean by playing up is that it plays music without my knowing. My keyboard is ok but some of the buttons key in different letters. any idea what it is
@DJK Try a simple battery pull to see if it clears those issues up. If it does not work then I suggest updating your Operating System to the most recent available. Be sure to back up all your apps and data though before doing the update.
that sounds good coop and from what i understand threw the service plan i do get battery replacements once a year
so i put my buddies blackberry battery in my phone and the indicator light turned red (finally some sort of response! wooot) then when i turn in on it shows a battery image with an X thru it, so is this just due to the fact that its not the correct battery for the phone?
I accidentally washed my blackberry tour in the washer for about 20 minutes before I realized it was missing. When I took it out it was buzzing and vibrating like I had a message but screen was off. I took battery out and placed phone under a fan. Can this be saved or is it pretty much done? Also, if I have insurance it covers this too? Minus the deductible, of course.
@vikki I would put the Tour in some rice for a good 48 hours. Do not turn it on during this time.
If your device is dead then you will have to check with your insurance company about their policy on water damage for electronic devices. many will not cover this kind of damage.
ive taken out the battery so many times and it still does it when it comes back on
@jordin That is too bad – In that case I suggest backing up your apps and contacts etc and reloading your operating system.
I was out side in the pouring rain, and a truck drives by and splashes water all over me. I pull my phone out and it is still working fine. Later, I get home and the screen has a white background with a little hour glass and the red light at the top of the phone is blinking. I took the battery out and put it in some rice. Any chance to save it?
@Danny There is always a chance – just don’t get anxious and take it out too early “just to check”
good luck!
I lost my BB pearl flip outside in the grass yesterday, i looked and looked but didn’t find it until the morning and next day. It rained that night and when i found my phone it was face down in the grass. And the phone was off. I took the battery out and haven’t tried to turn it on yet. The phone is in rice. Where is the water damage indicator on the phone? Is there one (on the phone)?? I found it on the battery, which now has a red line on it. Can’t tell it that’s bad or not because i don’t remember what the indicator looked like before. I haven’t even had this phone for 3 weeks. How can you tell if it’s had water damage (the phone and battery). I’ve asked some of my friends with BB’s but depending on the model and indicators seem to vary. Please Help!!!!!!!!!!!!!!!!!!!!!!!!
@Kehlie Yes water damage is bad for your phone but not as bad as the carrier says it is. The rice should do the trick but the stickers being red is going to cause you problems if you ever need to claim damages unrelated to water.
Essentially those stickers turn red with very little moisture exposure but are used as an excuse to void warranties left right and center.
hey! i just dropped my BB in a bowl of water i blowdried and the phone started but with this dim light as if it wer going tu turn off and i saw water on the screen!! so i took the battery away! what should i do!?
@Jacqueline Get that BlackBerry into some rice for a couple days – do not turn it on to check if it is fixed for at least 48 hours.
Hey…I BB got wet a few days before ..i tired battery pull few times and now its working fine .Just the red led indictator is on all the time .And also my battery water damage indicator show pink.Do i need to replace the battery or something .All the function in my phone is working fine .
@ashish Nope you should be good to go.
HEY! so I dropped my BB tour 2 into a bucket of warm water and dish soap, as soon as it entered the water I grabbed it before it even hit the water. I ran inside took the battery out and stuck it in the only rice i could find at the time, mexican rice. After 2 hours it was still dripping wet. I put the battery back in and the screen turned on and the track ball moves on the home screen but i cant click on anything, I turned it off and stored it in rice for 8 hours, it then died once i tried again, It is now on the charger and still does the same things. I plan to but it on rice over night but am worried that it will not work still. It is barley 2 weeks old, This is my 3rd phone in less than 2 months, really random things keep happening to my phone and my parents will be pissed if this is broken again :(
Hey was on my laptop, getting on with some work while drinking a glass of wine unfortunately i went to pick up the glass and it dropped onto my laptop and a tiny bit onto my black berry(not a lot just a little) I put my blackberry facing down so that the liquid can escape after doing that i turned on the phone and it was working but the word were messing up, so i read your advice took apart and put in the rice. I got a little bit impatient took it out after a bout 20 minute to check if it will work and to my surprise it would not work but would only show a red line going through the battery and it will make fuzzing noise…I have put it back in the rice..is there nay hope for me
@Danshow There is a possibility that it will come back to life but the wine is much different than water. the rice will absorb allmoisture if left long enough but wine has extra ingredients that will be left on the internal components after drying.
There is a chance but you may be out of luck. Let me know what happens when you get it out of the rice.
Question please. I got a bb curve March 26th. All has been good until today. It just quit functioning properly. First, the keypad would not work. I can see the screen as normal. I can toggle fine. (i dont have the ball just the button) Problem, phone does not respond to any buttons I press. Even the buttons on the side like the camera and the lock button. Also, before the key pad locked up, it did do the weird letter thing when I was typing a text. Did that a couple of times only. Then about 5 mins. later, no response to buttons. I DID NOT get water on it. Indicators are all white. Puzzling because it sound sordof like water problems I’ve read on other posts. However, I’ve had no screen issues. Then only thing different I can think of is that I was outside a lot today. It is very hot and humid in the south. Also, when I did talk on the phone outside, I had some sweat on my cheek. But, it was never soaked with sweat. ?????? So confuse and panicking. Our company does not offer insurance. Hoping it will be covered under some sort of warranty. Company takes it and checks if to determine if it was user damage. I really didn’t do anything to it. Are they that fragile??? Any tips on what to do to try to restore phone key pad. Any suggestions appreciated. Thank you very much.
@laura I may be wrong but this actually does not sound so bad.
BlackBerry devices are prone to glitching out once in a while. these glitches are usually solved with a simple battery pull.
While the device is powered on, pull the battery. wait three minutes and replace the battery.
Does everything work now? if not let me know and we will investigate further.
My drink spilled in my bag and my blackberry got wet. It was still working afterwards so I just wiped it dry and forgot about it. Later I decided to check if there was any water inside and there was! So I wiped it dry and turned it back on. It worked perfectly for about 30 mins then it switched itself off. I stuck it to my AC with tape so it got a direct fan of cold air for probably 12 hours. I keep trying to turn it back on but only the red led light comes on, sometimes flashing sometimes steady. After reading this post I have in in rice. Can you tell me if I have damaged my phone by turning it on after water damage? Is there a chance that only the battery is toast?
@sandra – the rice should fix it if it was water – other drinks like soda and sugary things can cause damage that the rice can not fix. You should try the steps in thsi post to recover your device.
http://www.blackberryos.com/forums/blackberry-how-guides/6175-how-recover-nuked-blackberry-pictures.html
I don’t think the battery is toast – if it was you would usually see a battery icon with a red line across it.
hmmm dropped mine in a puddle just about two hours ago. Pulled battery out, dried it. yadi yada put it in rice.. stick battery back in.. red light pops up and button lights would pop up.. then its just does the same thing over and over again would not reboot what so ever. oh I have a Storm 1st gen. what to do?
@lynn how long did you put it in rice for?
You may have to reload your OS (operating system) – the red light is a positive indicator though.
I had a LG Chocolate, summerged in water. Took the battery out and let it dry. Tried putting my battery back in and nothing. So I went and bought the BB Curve. Now I just spilled water on it but not on the back side, just the keyboard area. With the LG Chocolate after my husband gave his up I took the battery from his phone and put it in my LG and my phone works. Now it is my daughter’s play phone. I am crossing my fingers that my BB isn’t ruined because of the water. I have the worse luck with cell phones and water!!
@Celldisaster Awww – I hope it comes back to life for you – good luck!
im a marine crash and rescue fire fighter. and being dumb forgot to take my 8330 out of my flight suit a couple days ago. from the sweat alone now it doesnt work. it wil turn on for a few seconds, scroll everywhere, but doesnt respond to any buttons pushed. it wasnt even enough moisture on to turn the water damage indicators any different color. ive got the full replacement insurance on my blackberry and i intend to attempt to use it today. this is my only means of communication with my family, so i hope it works out. wish me luck.
@Harleyd Good Luck!
So I fell into the pool with my bb in my pocket, I quickly got it out. It was on and powered off by its self. Then I took the battery out and ran home and with in 20 min it was in rice. Do you think it will ever work again?
hey i dropped my cell phone in the water like two days ago and it got wet it stopped working and i took out the battery then after drying it i stuck the battery back in and still didnt work so i put it to charge and still didnt work.
i tried drying it with a blow dryer on cool and let it sit for the rest of the day and that didnt even work. all that shows up on the screen is like a small cube in the middle with a spinning line. then after that it turns back off.
Please HEEEEELLLLPPPP!!!!!!!!!!
I droped my BB in some water and i put it in rice after about 2 days i took it out and started up but when it gets to the main screen i can type but i can use the track ball to up and down but nothing else
@Cody Hicks – try doing a battery pull (or a couple in a row) it should come back.
:( i’m currently doing the rice treatment on my 3 week old BB curve, I started at 3pm to day its now 11:45 its been fiddled with at least 5 times on and off. at first it was a white flickering screen the buttons lit up and I also got a red indicator light. after my husband and his so “called magic touch” the screen is not lighting up at all its black but the buttons work and so does the red indicator light.
@Ojo Stop turning it on – leave it for a couple days and let the rice work its magic.
@cooper i tried what you said and didn’t work its in rice but does the battery mean that its not ever going to work?
what I meant to say is that is that i tried what you said is there anything that could help me
@cody Hicks If the device is still acting up I can only suggest wiping it and reloading the OS. If you have power that is the most important thing. The other issues may be caused by software corruption – only one way to find out.
good luck.
ok, so about 2 weeks ago i spilled a teeny weeny bit of water RIGHT ON MY KEYBOARD. i immediately placed it upside dwn on a napkin. funny enough, it worked for like 10 mins after that. and then nothing. it turned on, it would ring like normal, but i couldn’t answer it. my bf told me to put it in rice. i did so for like 5 hrs and it started wrking again. it would type extra letters sometimes, but i was grateful it wasn’t anything i had to pay for. randomly, it was perfectly normal again…..fast fwd to yesterday morning, NOTHING again. random. the trackball would scroll, but couldn’t select and when i pressed the end button, only “m” and “n” come up on the screen. i don’t understand. i figured if it was fine for two weeks that i had nothing to worry about. anyways, it’s back in rice and i’m contemplating a new contract because i KNOW my extended warranty isn’t worth jack right now. any other suggections?? PLS!!?????
@michelle – a little longer in the rice should do the trick (if it is not fried already) – if it comes back but is typing strange letters etc – try a battery pull or two and see if it starts acting normal again.
good luck.
i dropped my bb in water, let it dry and put it in rice for 3 days. now it turns on and works fine but i was told that if i try and charge my phone that it will short out the phone and cause more damage. is this true?
@Lisa the danger of causing damage is limited to when internal components are still wet. After 3 days in the rice I think you will have wicked out all the moisture in the device. Go ahead and charge it – you should not have any issues.
sorry for the stupid question but how would i do that ?
(wiping it and reloading the OS.)
@cody hicks See here for instructions on how to update your OS
http://www.bbgeeks.com/blackberry-guides/step-by-step-guide-to-upgrading-your-blackberry-os-88196/
wow im surprised to finally find a q&a forum thats actually RECENT. thanks for all the good advice, and hopefully youll have an answer for me. i have the blackberry storm, the original, and months ago it was on my nightstand and i had a water bottle leak, so the phone got wet. i dried it out and all was good. i did however have problems with the upgrade to the storm 2 software, it basically nuked the phone and i had to start from scratch. argh! i had backed up but with the nuking and the fact it was the old desktop manager, i couldnt transfer the new info over. blah blah, all that aside the phone has been working for about 5-6 months, and recently its had trouble with the screen: scrolling functions, couldnt type certain letters, and it wouldnt hold a charge very well. charged it night before last, went to work, it was on but with low battery. got off work 9 hrs later and it was totally dead/off. came home, plugged charger in and after a few hrs i finally saw this grey screen with a little battery with a red slash through it. what does this mean? i ordered a new phone through insurance last night, and stupid me didnt backup at all within the past months. i have a ton of pics, phone numbers, other info that i want, please tell me its recoverable!!! thanks in advance,
kdust
I dropped BB curve 8530 in the toilet today at around 12. I pulled it out quick and started to blow dry it (which i didnt know was bad at the time) I then put the battery back in and it loaded fine but it reset back to zen but i noticed the screen had water in it. so i took everything out and blow dried it some more. i then put it on the window sill in the sun to dry it out.
I found this 2 hours later and immediately put it in rice and it has now been in the rice for an hour.
Do you think i have a chance to save it? or did i lose my chance when i put the battery back in before the 48 hrs?
Thanks.
@Nicole – there is a chance that it comes back – just be sure to wait the full 48 hrs.
hey i spelled diet pepsi on my phone about a month back, i did all the stuff you’re supposed to do except put it in rice after i spilled the pepsi but the problem is i am not receiving texts but they are sending fine
Hello, Cooper.
I’m so panic now… my BB curve 8520 get wet today. It turned out that t’ battery seems fine, but i failed to type t’ password and it had so many random words come out and t’ screen turn dark in a minute. What should i do? I really screw out! :’(
Thanks!
@Reychel I suggest letting it sit in rice for a couple days to ensure the water is gone. A battery pull usually solves the problem with the weird characters appearing while typing.
Hello Cooper.
So, juz take off t’ battery and everything and let t’ phone sit in t’ rice?
It somehow work and somehow doesn’t work. Juz a month ago…. I love this b’day phone. :(
It seems “space” key t’ bottom keys have problem. :’(
Hopefully it get well… if sit in t’ rice, wont it get smell?
Thanks! :)
@Reychel Yup just sit it in the rice – try and position it so rice does not get in any of the small holes on the outside – nothing worse than rice in your BlackBerry (except a broken BlackBerry of course).
No it won’t smell. Once you are done, try typing. if it is messed up still do a battery pull and you should be back to normal if the water damage was not major.
After just getting off the phone with my provider (Verizon) Yes, I know lucky me! The warranty plan DOES cover water damage at least for Verizon customers. But perhaps I should just reconsider jumping into a pool with my Blackberry in my pocket to begin with? Also note that since most peoples claim deductibles are in the $100 for smart-phones check around any friends or family they have an old smart-phone (obv. the same provider as yours) that is no longer in use that you could have or borrow till you’re able to pay the claim on yours. and all claims must be PIF up front before you can file.
@Cooper Well i waited a full 24 hours and then tryed it. everything works fine Except everytime the LED light flashes green, they keyboard flashes too. and also i can see the screen has a little damage. But other than that, everything is fine.
Any tips on how to six the keyboard light? and the screen?
@Nicole Short of replacing your screen, there is not much that can be done to repair any damage there. As far as the keyboard lighting up, that is a new one for me.
It definitely appears to be hardware damage that is causing that glitch. Again, short of replacing the keyboard an any connections that were damaged I am not sure there is an easy fix. At least not one that I am aware of. Sorry I can’t be of more assistance with this.
Thanks Cooper….
Another 12 hours, t’ bb will finish her “rice” treatment. :)
Hopefully it’ll be fine… pray hard….
This 2 days without bb, sounds end of my world. :’(
@Reychel Be strong =) Good luck!
Opps…. After more than 36 hours….. T’ bb still a bit lagging… somehow it works, somehow it go crazy… :(
Is it my bb become toast?
@Reychel – at this point the rice has done all it can do – try a battery pull or two (*while the device is powered on) and see if that gets rid of the sluggishness.
I played volleyball in the rain two nights ago. I left my Bold 9700 in my backpack where I thought it was safe. It’s been sitting in a (sealed) bag of rice since the soaking. It powers up but I get a JVM error and a gray screen. I can still see slight water marks on the screen. The waiting it killing me. I know that I must resists the urge to check it every day, but I’m going through severe blackberry withdrawal.
@Beaner Be patient my friend – patient.
dropped my blackberry in water. Immediately picked it up . dried it. tried the Rice thing has been 5 days now but still not working. when I put my battery on a solid red light appears which goes away after a minute . pressing all the button doen nothing. Is my blackberry good for nothing now?
@Sudipta The LED activity is promising. Check out this post for tips on how to try and bring it back to life.
http://www.blackberryos.com/forums/blackberry-how-guides/6175-how-recover-nuked-blackberry-pictures.html
Hello Cooper,
I try your “advice” to pull out t’ battery but i hv x idea why i cant use t’ “Blackberry OS”…
Well, i just left t’ bb there for a night, and thinking to send “him” to t’ “service center” to diagnose it by today…
While, t’ alarm ring this morning, and everyting seems back to normal (after 5 days, 4 days rice treatment)… X random weird words… everything seems fine. :)
Copper, Million thanks to ur forum…. U save my day. :)Thanks a lot…. And for ur patient to reply all t’ spamming comments.
Thanks! :)
Opps…. Cooper, after yesterday, my bb faced t’ same problem like what Sudipta’s case…. :’(
After 1 day, it’s work perfecctly fine, after i charged it (a bit over charged, coz i’ feel asleep), it nvr work again, t’ red light only turn a few second, then gone… t’ screen is whole black…
I cant used os… i dunno why? Omg… ><
@Reychel – I am not sure what to say – you have to follow the instructions in that post – if they don’t work then you may have a bigger issue that is harder to fix. That post should work though.
so today, my genius friends decided to throw me in the pool. turns out my BB was in my back pocket. i was only in the water for 30 seconds at most, and immediately removed the battery and dried it off. i used a vacuum to suck out as much water as possible and then i put it in a bowl of rice. i left it in there for a good 5 hours and then used the vacuum again. when i turned it on, it showed my home screen, all the lights were working and it was vibrating and recieving messages and what not perfectly fine, but when i tried to select anything with the trackball it wouldnt work. any suggestions? i put it back in the bag of rice for now. im desperate. please let me know! thanks.
@kelsey – leave it in the rice for two days! I know that will be tough but it really is the best method – ensure all the moisture is gone.
If you have minor glitches try doing a battery pull on the BlackBerry while it is powered on. Replace the battery after a couple minutes.
i need your help…. today my phone got wet from the rain and i thought it might be no biggie but when i looked at my phone it was blank so i took out the battery and tried turning it on thinking it would work so it didn’t…. i got home blow dryed the phone, battery, and then after 4 hours i tried turning it on and then it was working till my screen was all static…. and now its in a bowl of rice… any advice?
@Brian – just keep it in the rice for a couple days – hopefully the previous attempts did not do further damage. Good luck.
btw its a blackberry bold 9000
Cooper, it turns out that battery was low… Probably i used t’ cable charged tgt with lap top, and t’ lap top turned hibernate mode, so bb is x fully charged… it works perfectly now. Thanks for ur “rice treatment” suggestion… it’s really useful… :)
-reychel-
I got out of the shower and while my hands were still wet I checked my messages and put my phone away, an hour later when I went back to use my phone it was on but no buttons worked. I took my battery out and left it out for several hours, my phone continues to come on but the buttons do not work. This happened yesterday.
@BlackBerry User – I suggest putting it in rice to wick out any moisture that might be in there affecting your keyboard.
Kso,
yesterday i dropped my blackberry pearl in my friends hot tub,
i immediately took out the battery and dried the phone and battery with a towel
i kept it apart overnight to dry, and now have them both in a bowl of rice,
being the impatient person i am,
i tried the put the battery back in around 6 hours after i put it in and it didnt work
(it turned onto a white screen with an hourglass and then turned off)
so i put it back in the rice
is there anything else i can do?
is there hope for my phone? D:
@Amy Yes there is hope – but you have to be patient – give it two days – DO NOT TURN IT ON
my bb bold had lots of water split on it, I took the battery etc out and left them to dry over night, I put it all back together and it wouldnt turn on, someone recomended that I leave it on charge for a day to dry the fone out completely. Its been on charged for 2 days not and still nothing is happenin. is my fone junk or is there still hope?
@terri Charging it while it was wet was the worst thing you could have done unfortunately. The better option would have been to put it on the rice for a couple days.
I can’t say for sure that the device is ruined – If you plug it into your computers usb port do you see the LED flash?
I got my blackberry curve a little wet, the keyboard wouldn’t work at all so I put it in the rice last night…i just checked it and most of the keys worked for a minute, some printed the wrong symbol but I was able to delete a few messages. Now it wont work again! All the keys just shut down like before. It’s still turning on and doing everything like normal, I just cant use the keyboard or trackball to open anything! What should I do?
Oh yeah, and I got rice inside it–is there any way to get that out?
@Kate The rice inside is tricky – some models are easier to clean than others – I suggest checking your model on youtube for instructions on how to pull it apart.
I would try a battery pull while the device is on to try and get those keys working again. That is usually the fix.
I was wearing Blackberry Bold 9000 while watering the grass. It got soaked, but I didn’t notice for several hours. Everything was blank. I did the rice trick for 48 hours and it lights up fine. I apparently am getting all my phone calls and e-mails, but none of the buttons work with the exception of the track ball which operates left to right and down – not up and not enter. So I can’t answer calls or read e-mails. I do not have an SD card installed. I would be fine with getting a new Blackberry (or maybe the i phone, but I would like to have the photos. My wife is dying and I have a number of photos of her in the hospital and really want them. I tried to load them down to my computer, but the media device software tells me I have to put it in mass storage mode and without operating buttons, I have no idea how to do that.Would replacing the keyboard be a possibility? Any help would be appreciated.
@Johnny) Try doing a battery pull while the device is on – replace it after 2 minutes and see if your keyboard is working again. Repeat this process a few times if the first try does not work.
Let me know. Good luck.
i checked it again today, and now it’s not doing the security verification it normally does when it’s turned on???
@Kate Aside from the non-verification does it boot up to your home screen?
hi. my phone was in my pocket today and i had a bottle of lempnade in the which leaked. it was probably in it for about 20 seconds and now it will not turn on. i dried it out with hair dryer and its now in the airing cupboard. what are the chances of it working again? its a blackberry curve 5280
@carly – The chances are slim due to the sugars etc in your lemonade. water always has a great chance of evaporating and leaving the device functional. The problem comes with salt and sugars in other drinks sticking on components after the liquid has dried.
Good luck though, I hope you are able to recover.
The battery pull had no effect. I was able to back up the old device to my computer using desk manager and I also loaded suppository everything down to mu new Bold 9700. All the contacts and messages came over fine, but the photos do not appear on the new device. Again I was asked the question on the new device about putting it in mass media mode.I can still see the screen saver on the old one, so I presumes all the photos are still there. It is maddening not to be able to grab them. The guy in the ATT store says he had some gadget for replication of sim cards and he would try, but I presume the photos are on the internal memory of the phone.
HI! I have the curve 8520. A month ago it fell to the water, the batery didnt work any more so i bought a new one.
The problem is that even being the battery original it doesnt even last a whole day and the square doesnt work most of the time… any idea? thanks!
@martha it sounds like you may have damaged the device as well as the battery with that spill. I am wondering if your battery issues may be due to apps running in the background though.
If you have Facebook or Twitter apps etc running in the background and updating every minute or so it will kill your battery quickly as it is constantly transmitting data. Try changing any of those settings to 15 minutes or so.
Well my BB curve went threw the washing machine. it was on i know for a fact when it was washed. when i realized it was getting washed i ran down stairs got it out. i tried turning it on like a dumb ass, but it wouldn’t . so i askd and looked around seen the rice idea. stuck it in with the battery and back plate off face down for one day. switched face up for next day. still wont work after 48 hours. tried my girls BB battery still nothing. well my buddy told me call T-mobile say someone stole it cuz if i told them i washed it my insurance would charge me a higher deductible if i said i washed it. anyways long story short. i went to a Verizon Store told them what i did with the rice. they said put it in a window or on my dash bored to bake what water is left out. so anyone got any ideas on how to check see if its shorted out? i let it bake for 2 daYS. nothing.
@jayftw unfortunately it sounds like your device is pooched. Detergent can definitely do that =(
my girl washed my BB by accident. i tried rice rotating it from top to bottom with battery and back off each sitting for 24 hours. then someone told me to put the phone on my dash bored screen down to try to bake the water out.tried this hasnt helped.
if you can think of anything else i could would be great. my BB is the new 8520. Curve or let me know what i can take apart to try to fix. any help is better then none. ty
@jayftw Aww man I think your BlackBerry may be dead. I have never seen one come out alive after a full wash cycle. Too much detergent etc. if you plug it into your pc do you see the LED light up at all?
hey geeks, two nites ago i had my bb in the sink for about 10mins and immediatley i took it all apart and dried it …. yesturday morning i switched it on but the screen was flickering and went blank so couldnt see any messages or calls and so i hairdried it in the morning and the light just doesnt work >>>> will it eventually come back again ??????
@bb Take a look at the previous comments for a link to the nuked BlackBerry post. If your device has not been compromised I think that may solve your problem.
My Blackberry curve 8530 fell in the toilet and it wasn’t in there more then 5 seconds i then got it out shook it dry. Then took out the battery the screen kind of flickered idk. But after that it turned red on the battery completely and the inside under the battery. I then blew dry the pieces on high blew into it to then i went onto here. I then waited a few hours and put a different blackberry battery in it it worked perfectly then i put my battery in there and it was really slow and took longer and said i had no pictures that the media card could be found idk what that means. Oh before when i turned it on it was on the charger plugged in and computer. Then after longer i went a layed back down with my charger and had the battery in and it would flicker with the loading clock looking thing then turn off and the charger light would stay on when the charger wasn’t even plugged in it is now in rice how long should i wait and is my blackberry toast???
the water damage stickers became red! not the whole thing
@Cheri Definitely leave the phone in the rice for two days without turning it on (no not even once just to check =)
There is a chance to save it but with all the charging and turning on and off I am afraid that you may have damaged it beyond repair.
Hey Cooper do you have any advice on any other phones like maybe a LG Cosmos..I dropped my phone in some muddy water after getting out of the lake and now i can’t turn my phone because the power/end button doesnt work..if you can help what should i do to get my phone on..!!
@Tiffany Unfortunately I do not have any special insight into LG devices. The concept of drying the phone in rice however is universal and applies to all electronics.
Essentially the effort is being made to wick out all the excess moisture from in and around the components so that when a charge is run through them they do not fry.
Sorry I can not be of more help.
Rice really does work.
I left my old phone in a tub after it was dropped in a pint. It was in there for about a month, and when I remembered about it, it turned back on and worked as new.
So I accidentally touched my Blackberry 8130 phone with a wet finger! The little trackball is working but not correctly and the keys arent working correctly. I turned it off, took out battery and tried restarting it but the same problem occured. So i just put it in a closed bag of rice. Is there any hope for me? How long should i keep it in rice?
So i was crying on the phone and after the phone conversation the very bottom of the screen had some water on it and now my keyboard doesnt work what should i do?
@Mark I would try a quick battery pull to see if you can get the keyboard back to normal. If not then toss it in some rice for a day to ensure all the moisture is gone.
Good luck.
Hello Cooper,
Yesterday I dropped my phone in the water for a few secs. I removed the battery and dried it thoroughly with paper. Stupid enough I than turned it on and it worked. Today I noticed that the optic trackpad was not working any more. I turned it of and on again and now it goes off in the beginning of the startup process. I didn’t read anything on the net (stupid) before putting it in the oven on 50 degries for an hour. After that it went on, bur still no trackpad .. When I turned it off and on again it crashes again in the beginning of the boot process. I started to read all different posts on various websites and the phone is now in the rice.
Do you think it will recover???? If the phone does and the trackpad doesn’t, can I replace optic trackpad??
Thank you, Roger
@Roger – There is a chance – follow the instructions in the post and let me know the result.
Jumped in the hot tub last night with the phone in my pocket. realized after about 2/3 mins. Quickly pulled battery and sat it to dry on top of a towel. but i’m very impatient and tried the battery a few times throughout the night. gave it a bit of the hairdryer and left until the morning tried again this morning (as i said very impatient) and now just the red LED light comes on for about 10 secs then of for 10 secs (and repeats this until u pull the battery again). Am I screwed?
@craig No I don’t think you are screwed – the LED activity says you have some hope =)
Read up in the comments for the link to recovering a nuked BlackBerry. That process should get your BlackBerry up and running again.
Now as far as your data and media etc is concerned, you have more than likely lost everything. Before you use the steps in the nuke post try hooking up to Desktop Manager – if your device is recognized do a full backup of your data.
You can restore it once the BlackBerry is back to life.
hey dropped phone in a tad of water, dryed it off quickly, phone turns on but it goes crazy when i punch keys like zero all comes up with #0. Is there any hope for my phone.
@benre There is always hope when it is water spilled – good luck.
Hey, i have a blackberry 8900, the curve.. i accidentally used it right before i washed my hands so my hands were wet. First it started typing wrong letters then it completely froze so i restarted it.. my blackberry is on except my keyboard and scroll aren’t working. It only lights up when i put the charge on. Should i put in rice? and for how long? I really hope it will work.
-thanks.
so water spilled over my phone 8900. the screen works etc. the trackball also works… the only thing that does not work is the buttons .. the keyboard etc. would there be chance to save my phone??? please help.
hey cooper, ive been reading some peoples comments and im wondering, whats a battery pull?
@Razan I think your BlackBerry will come back – it may take some work. Put it in rice for a night and see what happens in the morning.
Power it on and if things are still wacky then pull the battery out while it is still running. Replace the battery after a minute or so and let the device cycle back on. This is a battery pull.
The battery pull usually fixes small glitches. If your issue is not solved with the battery pull then you may have to look at reinstalling your operating system files etc.
Keep me posted. Good luck.
I spilled orange soda all over the place, and my BB got soaked! I took the battery out like 5 minutes later and tried to dry everything off. The screen & buttons work but the only thing that isn’t working is my connection to at&t’s network. It says “Initialization Failed” above the clock. I tried to look up what that meant but everything keeps saying that it’s probably just the sim card. I put my sim in my old phone and the sim card works. Does this mean there’s nothing else I can do with my BB?? :( please help! I just got it last month.
@Celine That problem is definitely related to the sim card. I would look at the slot and the card itself to see if there is any sugary residue left from the orange soda. If there is you can try cleaning it with a swab and some rubbing alcohol. With water the fix is usually the rice trick but with soda there is all kinds of stuff left over after it dries that can affect the operation of the BlackBerry.
If you have only had the phone for a month you may be able to get a replacement depending on what kind of insurance or protection is attached to the purchase.
A couple of weeks ago my older brother dropped his blackberry in a pool and got it out a few seconds later, We took it to the insurance company straight away, Yesterday they called and said that its dead and that they couldn’t fix it.
Is there a way to fix it?
Pls help
-thanks.
@Sarah There may be ways to fix it but it would be hard to troubleshoot that without the device in your possession. Check back in here when you get the phone back and I will walk you through a test or two to see if it really is as broken as they say it is.
I got my phone back today :D what tests should i run?
@Sara The first thing to do is plug it into your computer and see if the LED flashes red. Do you see the Flash?
okay so before i left a comment i had already put it in rice, coz i assumed you would probably say that .. and it was there for a day, i took it out to see if the keyboard was working but it wasnt, things were still “wacky” so i did a battery pull and still nothing ..
Im finally going somewhere this summer and im going to Dubai on thursday and i reallly hoped it would be fixed by then :(
This was a reallly bad time for my phone to get wet.
@Razan – I do sympathize, it seems as if there is never really a good time to have a BlackBerry bite the dust.
You could try to reload the Operating System on your phone to see if that clears things up. Here is a link explaining the process.
http://www.bbgeeks.com/blackberry-guides/step-by-step-guide-to-upgrading-your-blackberry-os-88196/
I suggest backing up any data using Desktop Manager if you are able to.
Okay so i plugged it on and it flashed for a while but then turned off, what’s next?
@Sara Ok that is a positive sign. That means the device may not be as broken as they say it is. I suggest you go ahead and reload the latest operating system files using Desktop Manager. Let me know if you have any problems with this.
http://www.bbgeeks.com/blackberry-guides/step-by-step-guide-to-upgrading-your-blackberry-os-88196/
Cooper i cant reload the operating system because the keyboard and scroll bar don’t work, its just on.. And just to let you know, this happened to me about 9 months ago, I took it to the insurance company and they fixed it for about 50 dollars, I didn’t think of taking it to get fixed again seeing as i can fix it myself with your help ;)
THANKS BTW i really appreciate it :D
Hey guys i really dont know what to do a few days ago i dropped my phone (curve) in my sink which barley had water inside it so i just immediately got it dry and left it for the day the next day when i picked it up i realized it wasent turning on and the screen was fully black and would just turn on when it was plugged too a charger or pc and whenever i put the battery back in none of the buttons work none at all anything u can do too help ?
@Alex – Try the rice for a day or two and keep your fingers crossed. Let me know if it powers on afterward and I can help restore the system files.
Hey..earlier i had got a little water on my black berry storm, from a water bottle..but did not realize it..After using my phone for about 20min, my phone shut off on reset..taking my battery out.. i seen a little water.. then i dried of phone, and put battery back in device… Red light came on….then little timer came on a black screen,but after that nothing…took battery out for an hour then put back in with the same problem occurring..didn’t know about wet device protocal..don’t have rice so, put it in oatmeal… do u think i fried my device….r do i have a chance
@Robert Oatmeal should also do the trick. If the red light is flashing there is absolutely a chance for recovery. I suggest following the steps laid out here:
http://www.blackberryos.com/forums/blackberry-how-guides/6175-how-recover-nuked-blackberry-pictures.html
hi i have a 8520 bb an it was in the sea for bout 5 mins an the lights for the screen dont wanna come on but the phone working really good still just the light for the screen dont want come on
soo my phonee got wet todaay i got pushed into a pool.. my brother immediately turned it on, which i know was really dumb i dried it off infront of a fan but then tried turning it on after 5 hours and absolutely no signs of recovery.. any chance i might get it back to work? or do i have better luck taking it to a technician?
@Ashe A tech will not do anything special for you here. Try rice for a day or so then lug it in and see if you see an LED (red light) flash. If it does then you have a good chance of recovery.
Hey So last nite i dropped my bb curve into the bath and i kno it shuldn have ven bn ther ebut iv aleays dunn it coz i listen to music and nothing has ever happened..
So it feel into the bath i quieckly took it out and the music was still playing then i shook it and the music started playing again .. so immediately i took out the battery and drieed it off.. then i turned it on again and the screen was flashin like on and off… so after abit i sook out all the water..blow dried it wirth cool air for about 20 mins and then let it sit in a bowl of rice.. like befor i did all this it turned on and the red LED light would cum on for about a minute … so will my bb be ok ?
@Vanessa Yes there is a chance you can save it – after you get it out of the rice let me know if the red light still flashes.
Woowww, i had my phone n the bahroom with me last night taking a steamin hot shower, & i got the trackball a bit wet n it stoppd working. i took the battery out immediately and finished my shower. When i got out and tried to turn it back on it wouldnt come on, i tried all night and whem i woke up this morning. It did nothing until i came here and read these posts lol. Weird i tried one time and now its up and running smoooth. i hope it stays that way
I had my blackberry curve 8900 in the bathroom with me while I was taking my shower. I came out and It worked fine the rest of the night. I went to sleep and woke up maybe 5 hours later, and the screen I was on the previous night before i fell asleep was frozen. I took out the battery then put it back in, and the keypad and trackball wasn’t working correctly, that’s when I knew it was water damage form the shower. I shook out the phone then i blow-dried it on [heat] for a little while and everything worked BUT the trackball. The trackball clicks but it doesn’t move/scroll. My blackberry is now sitting in a bag of rice, will this help at all?
@Cassandra I can not promise that it will work but there is a chance. Particularly since the damage is only water.
Let me know how it turns out.
Hi accidentally throw my BB curve into the washing machine and didnt realized it for about 5 minutes , I get it and dried it with my shirt and let it dry in the sun for a couple of minutes and then came back to my room and shaking off the water inside….and tried to check online for some advice and saw your site….and now my BB is sitting in the rice and planning to keep it there for 48 hours. Do you think there is a chance that I can revive my BB when it was soaked up in the wash for 5 minutes with detergent soap? crossing my finger…..that’s my very first blackberry and it really upset me…thanks in advance!
@Lila There is a chance but it is slim. The detergent can cause some major damage and leave residue behind after the water is absorbed by the rice.
Good Luck. Let me know how it turns out.
um you didnt answer my question :
Cooper i cant reload the operating system because the keyboard and scroll bar don’t work, its just on.. And just to let you know, this happened to me about 9 months ago, I took it to the insurance company and they fixed it for about 50 dollars, I didn’t think of taking it to get fixed again seeing as i can fix it myself with your help ;)
THANKS BTW i really appreciate it :D
@Razan I did answer your question. You don’t need the keyboard or scrollbar to reload the os – it is all done through your computer.
Read the post and try the steps listed – I bet you it works.
and just so you know, im in dubai now with my mums phone :p
Hi Cooper….by accident I put my blackberry in the wash yesterday i didn’t know that till I heard a weird sound form the machine so I stopped it and checked what it was and found my BB curved in there. I wiped it and let it dry under the sun for a couple of minutes and shook off the water inside. I didn’t put the battery cause I know it may damage the phone because it’s still wet inside. Then I found your site and read the comments and did the rice thing…and it’s still there. My question is are there any possible that I may revive my BB since it was soaked in the water with detergent for a couple of minutes?
@Rye Conde There is hope but it is slim. The detergent could very well have deposited chemicals and residue on the internal components that the rice will not clear up.
Keep your fingers crossed and let us know the outcome.
Good Luck.
My Blackberry Curve 8520 did a similar into-the-sink-death leap to Gina’s. After burning my finger on my oven, I ran to the bathroom – not thinking clearly – put the phone on the side of the sink, ran the water, and opened cabinets, hunting for aloe. A bottle fell out of the cabinet, knocked phone into running water. GAH!
I dried it off, and like a jerk, made a test phone call…?! It worked fine, but my boyfriend yelled “Turn it off, put it in rice!”
No rice in the house. Put it in lentils instead (I was tweaking!). Ran out, bought rice. Pulled phone out of lentils. Seems some lentils got IN it. Phone sounds like a maraca. Jerk Move #2: I turn it on again. It functions fully, but the power button seems to activate my the “N” section of my contacts instead of turning the phone off. I panic again. Phone off. Dismantled. Submerged in rice.
In two days, I’ll take it to the Verizon dudes who can hopefully get the damn lentils out of it. I can live with a quirky power button, if that’s the worst of it. Hopefully I didn’t wreck it further with my little post-lentil turn-on.
I’ll be back with an update…
@Maggie Good luck! That is the one downside of using rice and lentils etc – it is so easy to get a few stuck in the device.
After you have let it sit for a while, power it back on. If the buttons are still a bit wonky then do a battery pull (or two) and they usually set themselves straight.
Update!
My phone definitely has some rice in it, but it works 100% – no button issues, nada.
I mistyped before – I’ve got a Curve 8530.
The tech desk at Verizon took a gander at it, said none of the water damage stickers indicated it had gotten wet. So despite the brief sink encounter, I think I’m in the clear.
Hooray for rice!
@Maggie Excellent! Now keep it away from the water from here on out =)
does the cover need to be on when you place the phone in the rice? my bb drowning happened on the way into work, i immediately removed the battery and patted the phone dry with a papertowel. i could not get to the rice until after work…is it too late for the rice method?
@Kimberly As long as you have not tried to power the device on with water inside it you should be fine. I suggest leaving the cover off but be careful as rice can get inside the device.
thanks cooper! kepp your fingers crossed!
Hello-
I am on vacation with my family and after our car broke down in PA (adding insult to injury), a Fuze cranberry juice opened into my tote bag, submerging my camera, wallet, and… my blackberry. I immediately took the back off, the battery out, the memory card out. I did my best to dry it out in the car and am now halfway across the country in a hotel room, drying it (phone separate from the battery and the back….) and praying that i wake up tomorrow and it works again. It’s a blackberry curve- I’ve read that I need to let it be for 48 hours, possibly to put the whole thing in uncooked rice. Any advice (and optimism) would be GREATLY appreciated.
@CaseyG I will try to be as optimistic as possible here. There is a chance your BlackBerry will be fine once it dries out.
I would definitely get it into some rice as soon as possible. A day is probably all that is needed to wick out the remaining moisture but there is a strong chance that some sugars or other residue will be left on the components inside.
I put your recovery at 60/40 – let me know what happens.
Hii uhmm today my bb 8530 fell into the tiolet…it was in the tiolet for about half a second. I quickly took it out the tiolet and I grabbed my hair drier…it didn’t stay under for very long so I put the battery in the freezer for about 5mins. After that I tried to put the battery back in…nothing happened so I took out out the battery and let the phone and the battery sit in a towel for a while. Then I tried once again..I put the battery in the phone and the keybroad lit up, but the screen didn’t turn on..the light on the phone lit up red…then pink..then red. I got scared and took out the battery. I’ve been doing that all day…and once the light turned blue and purple. Right now my phone is sitting on a shelf in a cool room drying…a few question on my mind right now..1)when should I put my battery back in.? 2)would it work if I put the battery and 3)what if my phone doesn’t work, what should I do.? Thanks =))
@Tyra First things first. STOP turning it on LOL – sorry but that is the worst thing you can be doing at this time.
Put your phone in rice (remove battery and cover etc. let it sit there for 48 hours and don’t touch it.
Try the phone after 48 hours.
Good luck. Let me know what happens.
The reloading the OS thingy didnt work which is why i then took it to the a company thingy to fix it and they fixed it and i used it today but now suddenly whenever i press ‘d’ it comes as ‘dy’ so i cant put my password!
I tried the battery pull but it didnt work :( any suggestions?
Even though im definitely taking it back
because i payed about $60 !
PS. thanks for all your help
The reloading the OS because i have a password and it was prompted to enter it. At that time, my keyboard didn’t work at all.
ok my phone fell in the pool but i got it out very quick like less than 10 sec. i too out everything from the phone(battery, memory card, and sim card) i dried with towel and let it sit in un for less than 5 min. i then tried the vacum cleaner for alittle and some water came out. the the rice now u think it will survive???
PS: my phone is a complete touch screen with out the screen i wount be able to do anything
@Carlos Leave it in the rice for two days – there is always a chance for recovery.
Good luck.
- HEY , my bb curve 8330 fell in the toilet yesterday around 1 or 2 o clock pm i immediatly took it out couldnt of been in dere for more than 3 secs ,
took out the battery &&
shook it to death
then got out the blow dryer and put it on cool til it dryed
dried the battery w/ a towel
saw some fog on the screen and kept blowdrying
then i let it sit for a whole && got on here and saw the rice statement and let it sit in there for abt 4 to 5 hrs got real impatient and put a new battery in then the white screen popped on and shortly went off a red light came on and then it went off and then my phone started to flicker green then it vibrated a bit bt i can not see anything on my screen . . . now its just sitting w/ me helplessly can u please help me is it a done deal or can we fix it ?
@aalexis First things first – STOP turning it on. Water + electricity = fried BlackBerry.
Put it in rice for a day or two and try powering it on after that. If the keys are messed up do a battery pull.
Good luck.
Hi- I recently got my Blackberry Curve and had it in a diaper bag this morning, where a bottle of formula leaked all over it!! It had the red light on and will not turn on. I did the battery thing a couple of times before looking at this site. I currently have it laying flat in a dish of rice, as well as the batter and the small media card. I notice rice is getting stuck in the back – should I use tweezers and will this work??
@Monkeysmom Both methods are fine. Be careful with the tweezers though.
That is the drawback of the rice technique – one way to prevent it is to put your BlackBerry in an old pair of stockings so the rice can not get into tiny holes.
Also, do you recommend the compressed air for getting the rice bits out?
so my baby brother threw my phone into the sink today and i took the battery out and i tried the vacuum and the rice. it had been about 12 hours and i tried using it the track ball will scroll but the buttons wont register they are even being used. is there any chance that leaving it in any longer may work or is it a goner. i can use a loner phone for a bit but i would really love to keep using my blackberry. :(
@Chelsey – give it another 12 -24 hours. If the keys are still messed up do a battery pull to see if they come back.
Its been a week since my blackberry got soaked in a puddle of rain water (at camp). The same day i removed the battery and placed both the battery and the phone in the sun to dry. Its is dried now but its still not comin on wha to do?
Cooper/Joe. I just got my bb Curve with the sensor media pad. I love it. No insurance however. Anyway, today, I was doing laundry, but I put my basketball shorts in a bucket of water and my bb was in it. I had music playing, then wen I heared it stop (after abt 6 secs) I knew right away that my bb was in it. I rushed to dry it off, put it n the oven 4 abt 5 mis, cooled it off, and now it is in a bag of rice. I tried to cut it back on, but wen I put the battery back in it cut on itself. I put the charger in ther e for abt a minute because it was dead and now the red and yellow lights keep flashing and the pad works, but no buttons are functional, and the backlight keeps flickering dem.. I put it back in the bag of rice. What do I do now and what is the probabilty of my bb curve being saved?
And also how long should I keep it in the ziplock bag?
@Lamar Leave it in the rice for 48 hours. Plugging in the charger etc did not help things any but it may not have hurt them either.
After 48 hours put your battery back in and reboot. If the keys are not working right away then do a battery pull right away.
Let me know if it is back up and running.
Hi guys im now a victim like all of you…my phone(BB STORM) got damaged like three days ago. my son sprayed it with a liquid cleaner(which is a bit soapy)i took it from him and immediately there was an incoming call, the phone was still on and i could see everything the only problem was that i couldnt answer the call coz the screen was frozen. i left it like that until it swiched off on its own…i knew nothing about the rice trick…. i took the battery and sim out for about an hour or so i put em back again and switched on the phone..it started showing white screen all i could read read was something like “error”…i switched it off until evenening and then tried to blow dry it..but it remained off until present. i found a place on internet where they fix berry phones(BerryFix in Sandton,SOUTH AFRICA)..i took it in immidiately yesterday but then the indicator was already red when i took it and they inspected the phone and told me they gonna have to replace LCD screen(only half of my original screen functoins )and some part thats inside and all come to a cost of R2240 which is roughly about $200 …now is fixing it a good idea or shoud i just consider buying a new phone?i need to know i love my storm but its really an expensive phone and buying a new one will be a bit painful!!!!ive had my baby BB Storm for a year now!!!! Kan jy asseblief help my?(this is Afrikaans) meaning can you please help me!!!
thanx: BBMamas
@BBMamas I personally would look at getting a new phone. Most other BlackBerry devices would have stood up against a little spray from the cleaning solution.
Can you tell me what the error was you saw on the screen when trying to turn the phone on? There may be a way to fix it for free.
I left my BB Tour on the roof of my car today and it took a tumble into a busy intersection. It was raining and got wet. I pulled battery, etc… and when I put the battery back in it reboots w/ LED light. The only thing that is working now is the track ball, but nothing else. What are my chances of recovery????? I’m trying your rice suggestions tonight. Thank you.
@sillyblonde After a couple days in the rice try it again – if things are still wonky do a battery pull.
If they are still messed up then you may have to reload the OS files.
WERE TO START..I DROPPED MY BLACKBERRY DOWN A DRAIN (NOT FULL OF WATER JUS JUNK) IT STARTED 2 RAIN LIGHTLY…I MANAGED 2 GET IT OUT…I TOOK THE BATTERY OUT N SIM CARD N HAIR DRYED IT…EVERYTHINK WORKZ IN GOOD ORDER EXCEPT 4 MY SIGNAL..IT SAYS SOS DEN SEARCHING 4 NETWORK BT THEN GOES BACK TO SOS…JUS IN CASE ALL WATER IS NOT OUT I HAV NOW PUT IT IN RICE…IS THERE ANY HOPE 4 MY BB????
@Chloe There is a chance you can recover – after you get it out of the rice try the phone again. Immediately hook it up to desktop manager and backup all your data.
At that point if the radio is still not connecting (sos) then reload your operating system files and you should be back to normal. You can restore all your data after reloading the OS.
cooper it still says sos is there any other way i can fix the signal without puttin it in a shop
@Chloe If the OS reload didn’t work I am afraid you will need a tech to check it out to see if it is a hardware issue.
I wanted to report that I dropped my 6 month old curve in the bathtub, immediatley pulled it out, it slid out of my hand, and I pulled it out again. I panicked and yelled for my husband. He took it apart and dried with a bath towel. He used a blow dryer on a cool setting to try to dry it out, then we tried to turn it on, but no dice. I called my best friend, and she told me to put it in rice. I took it apart and left it in a covered bowl of rice for about 20 hours, tried it, and it worked with no problems! I can still see some moisture under the screen, and I put it back in the rice for about 6 hours, tried it again, everything still works. I can’t believe it. I am going to put it back in the rice for at least 12 or so more hours to see if the moisture under the screen will dry up. if it does, that’s great, but I’m just thrilled at this point that it works at all!! Don’t lose hope, mine was doused not once, but twice, and it came back to me!
My phone got beer spilled on it last night. I took the battery out and dried it as best I could. It was turning on but when I would hit the keys they would type the wrong stuff (like the back button typing a # sign on the screen) I left the battery out all night and most of today. I tried turning it on several times, and it powers on, receives new messages, shows my background, etc, but none of the buttons work and the screen goes black after a minute or less. The roller/trackball works but can’t select anything with it when pressing down. I took a Q-tip and some rubbing alcohol to the keys to try and get any residue out, now I have it in rice. Any other advice? Or am I SOL?
@Sam Just be patient – turning it on and off can have some negative consequences so fingers crossed it is not permanently damaged.
I was researching how to fix my phone because some coffee soaked it and i read that in order to get the sugar out is to dip it in distilled water? then put it in a bowl of rice, THEN blow dry and eventually the phone will be working perfectly. Is this true?
@layal If you keep it in rice for 48 hours you should not need the blow dryer step. Aside from that, yes this is the process.
It is important to note that there may be sugar residue left on the components even after soaking in distilled water. Whenever the liquid damage is caused by something other than plain old water there is the potential for damage beyond repair.
I just feel it’s kind of odd to put my phone in distilled water im scared it will cause more damage. How long do I soak it for? Or do I just dip it? By the way thank you for your help
My situation is exactly like sams except mine is with coffee. Would the sugar cause more damage or is it likely for my phone to work again ? :(
@layal The distilled water technique is basically just to dilute the residue that may be on components. If your device is already corrupted due to liquid damage it can not really hurt it any further.
Anything that is not water will leave some amount of residue and most likely cause damage when the phone is powered on.
I accidently dropped my BB in the Ocean ): Then right away took out the batterry and have let it dry by itself, I have inserted the battery a couple of times, it turns on but the keys and the trackball dont seem to work, now i have just left it in a bowl of rice. Do you think the salt from the water has damaged my phone, will the rice work for my BB??
@Karla it is very possible that the salt has left some residue on yoru device. This can usually be cleared up with some distilled water but it is quite a process.
After the rice has done its thing, boot up the device. if the keys are still wonly then pull the battery for a couple minutes then replace.
Let me know if it works. Good luck!
Last night i spilt a slight bit of tea on my bb 8520 (mostly on the keybord), it was fine, just slightly slow so i didnt think anything of it and left it as normal over night. Now when i use it the keybord isnt working properly, when i type a letter it will maybe type a different one etc, the select button will only occasionly work , and lots of other things are rong. HELP :( will the rice thing work even if it was only a small ammount of tea and also because its been over 12 hours already since i spilt it on the phone.
@sarah I suggest trying a battery pull first – 3 minutes then replace. Try the keys now.
You may need to pull apart the device and swab the keypad with some distilled water then do the rice trick.
hey cooper, so Ive done what you have told me, and still the keys don’t seem to work, one thing i have noticed though is that once i insert the battery on my phone all the keys and the screen light up like its suppose to, but on one side of my keys aren’t as bright, I really do believe the sand has messed with the keys. The phone works, just the keys and the trackball don’t want to cooperate at all ):
@karla Looks like you will have to either take it apart or bring it to someone who can. There is a chance it can be fixed but I can not be as specific as a tech would be.
Hi, I slipped in the rain a couple of hours back and my blackberry bold was in my trouser pocket. The minute i removed it, the screen had gone totally white so i switched it off. The next thing i do is a battery pull and still does not work.
I can hear the calls and messages but the screen is totally blank. What do i do? I am so upset, just bought this one couple of months back.
Please help.
@UR try sticking it in rice for a day – it does not sound like it got very wet.
If you still have the white screen you may have damaged the hardware. If you are careful you may be able to take the housing apart and check the connections to see if any are loose etc.
i dropped my bb in the toilet ive been letting it dry out what else can i do
@Stephanie Rice baby Rice!
@Cooper – I have tried the rice thing today. Will keep you posted on the results tom.
Thanks!
@Cooper – Did the rice trick for almost 48 hrs and no respite. The phone does switch on and like earlier i can hear the calls and messages come in but the screen in blank white with just two black lines on the top right. Do u think i need to take it to an expert?
Should i try reloading the OS?
Hello,
I believe I got water damage from….my sweat. I worked out yesterday and while in the car, I was talking on the phone, windows up, no air…sweating alot. But I didn’t notice or pay attention to my phone. Once out of the car and off the phone, I got another call…tried to answer and nada. It would allow me to answer the phone, it would not recognize any of the buttons I was pressing. That is the only problem. I plug it up and it lights up and looks normal, call comes in I can not answer…I can’t do anything.
I tried taking the battery out and wiping the phone down. I just learned of the rice and blow dryer today and I just read where I shouldn’t have kept taking the battery out and turning it on. I did that quite a few times.
I’ve left the battery out and plan to let it sit in rice.
Should I try taking the phone apart and wiping the keys down?
@Shanda Just take the battery out and put it in the rice. You could stick it in a stocking if you have one as that will keep any rice from getting inside your phone.
hey copper i got coffee (with NO sugar)on my blackberry. It was working except the keyboard when i turned it off and take out the battery. And when i put the battery back it didn’t open. what should do help me pls!!
@Michael You can try the rice trick, but as stated many times if it was not just water then there is a solid chance you have residue left on the connections inside the device.
Good luck.
Hi Cooper,
I’ve posted earlyer bur due of a vacation I couldn’t continue with the fix. My phone crashed at the beginning of the startup-screen .. I took it apart and realized that when I unplug the optical ‘main’- button the phone works normally .. (sometimes it works while plugged in but the optical tracker doesn’t). I figured that the optical thingy must be broke, so I bought a new one. But now the same is happening .. Am I fucked??
Thanx
@Roger yes it sounds like your device is damaged. You can try having a tech fix the connection in question but I am not sure if it would be worth it. Might be a better idea to grab a new device.
Hi,
Fell in a Lake with my blackberry curve…Removed battery immediately as screen was flickering, and removed back as well to air out ect. I waited a day before putting the battery in after drying it out on car windshield. The red light comes on but went off. Then put it in rice, as well as battery for about 48 hrs. Red light stays on longer but the screen doesn’t yet. What is the deal? Help!
@Charlie If the red light comes on there is a chance for recovery.
Plug it in to usb and load desktop manager – if you can see the device then back up everything and restore the OS. If it is a software related issue then you should be back up after the os install. If it is hardware you will need to take the device in to see if it can be repaired.
Hi Cooper,
as far as I can tell my situation is slightly different from the ones submitted above. I’ve accidentally left my BB outside for a week. Yes, it was raining couple of times.. No, I didn’t expect it to ever work again. However, after I took the battery and sim card out and allowed my BB and battery sit for about 24 hours to dry and assembled it back, it worked better than before!! I thought I was lucky! Now though I have a problem with it. It charged the first time I assembled it back with no problems but now when it’s due to another charge, it just wouldn’t charge. I tried different chargers – it just doesn’t recognize them. Any idea of what’s happened and how to deal with it?.. Thanks!
@Mouse A week outside? How did you manage that? =)
Try hooking up to your usb with Desktop Manager running. Is your device and pin recognized at that point?
If yes then you may have some hope of recovery – if no then the usb port is probably damaged and will have to be replaced.
Ok so today I dropped my bb curve into a glass of water, only half of it fell in. When I got it screen started tweaking, so I immediately took it apart. I took put it back together before putting it in rice. The keyboard lit up & the LED light came on for a second or two. Its in rice now, do I have any hope? Also the water damage sticker is still white, what does that mean?
@BB Curve There is still a chance – you should be fine after a couple days in rice.
hi i just dropped my bb in the bath i quickly took it out of the water and took the battery out but i hoovered all the water out of my bb and dryed it with my hairdryer what should i do know i just bought it last week and hope that i can repair it quickly. please help me
@Danielle Put it in rice for 24 hours
Ok so i dropped my phone into a lakeabout a month ago, it was only in the lake for a max of five seconds and as soon as i took it out i pulled the battery and dried it with a towel. i then left it for a couple of day to dry out, ive tried the blow dryer, and it didnt work so i just put it back together thinking it would never work again. then a week ago someone told me about the rice thing so i left it in a bowl of rice for about four days then charged it and it and tried to use it and it works but the screen is all white so i took the blow dryer to it again and then the vaccume to it but the screen is still white.Is there any hope that i can fix it after it has been sitting for so long , if there is what should i try?
So some how last night my blackberry ended up in a cup of water while plugged into charge
long story short dont know how long it was just the very bottom of phone I can see some residue on battery terminals thinking if i take apart and clean it will come back cause get the red light and has tried to load operating system then shut off will do rice thing too
need t5 and t6 to fix is their a direction on how to take apart im a computer tec and so this is just small computer lol just need directions truley dont want to mess up no insurance its a flashed phone and dont have cash to buy a new one thanks so much ,shell
@Shelly B You never stated what model of BlackBerry you have so I can not point you to a specific location or resource but I imagine you can get all you need by searching teardown + your BlackBerry model on Youtube.
Good luck.
Hi
I accidentally dropeed water on my curve. After cleaning the water, for a few hours there was only graphic problem but after that the screen got blank and i was unable to use the keyboard. I took out the battery and the ism card and left it like that for abt 24hrs and then put it in. The phone is working fine with regards to charging but still i am unable to operate the keyboard even a single key. What should I do now?
@Sam put it in rice for 24 hours
Okay so… I’m baffled, my phone may have gotten wet, in my bag two days ago. I have a hunch, why? My lens case was empty after a trip to the movies, they were both in my bag, it could have happened.
But there’s nothing pointing to that, I never saw it, felt it wet, it was working fine all night and the day after.
Then the battery drained and I didn’t charge it on my NO BB Sunday, Call me Monday…. Before I go to bed I plug it in, it loads, starts charging and is operational, and I see an SMS notification and to my surprise, touchscreen is non-responsive. The buttons work, but the touchscreen literally is not working as a touchscreen…
Could this be water or did my BB get hurt in my bag and ruined the TS?
Also I have pulled the battery out for some 5 minutes, I’m starting it now… to see… *cross your fingers*
and…
it…
Okay false alarm, thanks for being here though!
It was not water!
Hi,
I was thrown in the pool Saturday morning (roughly 4am) with my 3 day old Blackberry Curve in my back pocket. As soon as I stood up, I took the battery out. I placed the BB in front of a fan, hoping it would dry. It had no visible water in the screen and nothing drained out.
Around 12pm, I tried turning it on, but it would not. I placed the phone (and battery seperately) in a ziplock full of rice. I tried powering it on about 8pm on Saturday and the LED changed from red, purple and then blue. I think it may have turned off then after. Since Saturday evening, I have tried plugging it in with the charger (no battery) about 1x or 2x a day. A solid blue LED light comes on, but nothing else. It has been nearly 48 hours, but the only thing that works is the solid blue light. It is still in rice. I am kicking myself non-stop for not buying insurance on a $300 phone (paid that amount through my wireless carrier). I surely can’t afford a new one.
I was feeling optimistic after reading several posts, but I am thinking my phone is gone. Do you know what the solid blue light means? Do you think all hope is gone for my phone?
Thank you,
Bre
@Bre there is still a slight chance – you may need to try a process like the one described here in order to recover your BlackBerry:
http://www.blackberryos.com/forums/blackberry-how-guides/6175-how-recover-nuked-blackberry-pictures.html
Hi my little girl brought my BB into the garden whilst my husband and I were clearing and getting ready to empty the last of the yukky alge green water from it to put it away for the winter, as it’s on its way.
I didn’t realise until about 5-10mins later she had moved it onto the path were the water was then sat, until it drained away.
My problems – the BB was on, when I picked it up after finding it water logged, the white light for the camera was on constanstly, I took the phone inside grabbed a t-towel dried it off as best I could took out sim etc.. tapped it to remove any excess water as best as I could.
My hubby then put the battery back in and it made a funny noise?? However, the white camera light is the only thing happening.
The water damage red thingy? Is that beside the prongs for the battery, if so, yes its red.
Just now placed it in a bowl of rice within a duster, screen face down, with the battery alongside, covered over the top with the duster and put more rice over the top of this.
What are my chances????
@jess there is a chance but leave it for 48 hours and DO NOT turn it on until then.
Good luck.
Yiipppeeee it works! I now have my life back in order – thank you so much.
Hi Cooper,
I tried reloading the OS, didn’t work so I decided to drown my cell in distilled water for 10 minutes. I heard this could help “rinse” any deposits left behind from the pool (I had just poured shock, chlorine and algae killer in my pool prior to being thrown in). After drowning my phone for 10 minutes, I returned it to the rice for @50 hours before “testing it”.
The good news…if I turn my phone just right in the light, I can read the message I got when I first purchased the phone (last week). Previously the only thing that worked was the solid blue LED light (which still works).
I’m going to put it back in a pantyhouse in rice on top of my DVR….do you think the screen will ever become clearer or do you think I should just toss my week old Curve?
Thanks again for your help,
Bre
@Bre I would continue with your latest effort but if it is still not working after that then I would say the damage is done and consider it a tough lesson learned.
Hi, I just droped my 9700 in to nappy changing water…I tried drying it…and switching it on…a few times!! Any chance it will work again?? Its deep in rice right now…
What is the battery pull you talk about?? Thanks!
@Luis There is always a chance – good luck!
A battery pull is essentially leaving the phone powered on and pulling the battery from the back. This forces the device to cycle on and off and usually clears up small nagging problems with your phone.
i came to my rooom with slight water on my phone i removed the battery and dried it . It turned back on but now its saying the battery is dead what should i do ?
@linda Put your BB in some rice overnight – then plug it in to the wall for a night – do you see a LED flash? do you see the battery charging?
If not then it indicates your battery is dead and you will need to head to the store to try a new one and see if it works. If no batteries worth then your device is most likely dead.
yesterday a cup of thee fell on my blackberry (curve 8900), i immediately turned my phone of and pulled out the battery. But i was at work and didn’t know what to to. So an hour or 2 later I tried to turn my phone back on. Which was a big fail. I tried this twice. Then I stopped and just pulled the battery out again and put it to dry t’ill this morning. Tho it’s just now that i read this toppic so I’m wondering if I should still put it into rise and wait another 24h???? Will it help???
thx
@Lady V you may want to add another step to the process since it was coffee that spilled on your BlackBerry. Give your BlackBerry a bath in distilled water for a few minutes to try and rinse off any sediment from coffee or sugars etc.
Then do rice for 48 hours without turning the device on.
I have a BB Storm 1, i spilled protein on it. The phone still turns on and works. I can type a message on my screen (which seems fine) however, the bottom buttons such as Phone, Back Space, etc…. are weird. When I push the Green Phone button, it goes to camera or opens the BB options screen.
It happened and 4-5 minutes later i put it in rice, will this work for me? if so, how long should i keep it in rice? it does come on an work, excet the bottom buttons?
thanks,
michael
@michael try giving the battery a pull – quite often those small glitches with the keys can be dealt with by pulling the battery.
If it does not clear up the issue then you have most likely damaged the hardware. If this is the case then bring it into a tech to have them take a look.
Hi Cooper, dropped my BB 9700 into a sink full of water. It was in its case and I grabbed it immediately, took off the battery and began to vigoursly shake off any excess water. Next laid the phone out and used tissue to dry battery and but it on the air vents at work ?? These air vents blow out very cool air and are quite powerfull … Do you think that may help ?
@Ty it may help but I suggest getting your device into some rice asap.
I dropped my BB into my cup of tea which was fairly
warm, I dismantled my phone and quickly dried it all with the hair dryer so the tea dried, but as I panicked I repeatedly keep turning my phone on and off to see if it worked. It worked perfectly fine, however, when I went to press the buttons my BB would go weird and start writing other letters down which I didn’t press and then when I pressed the space bar it would go straight to my home screen. After reading online tutorial I have now placed my handset and battery into some uncooked rice in a container
and placed it in a dry warm room. What else do I need to do to make my BB work again?
Yesterday i dropped my bold bb in the toilet I got it out fast and dryed it with a towel, then I tried turning it on but nothing happened, then I put in rice until the next day,when I tried turning it on it worked for about 30 min…then it turned off…I then put it in a baggie with silicone bags used to perserve…when I try to turn it on it starts but when I hit buttons it doesnt mark en after a while it turns off….What should I do…
A tiny bit of coffee spilled onto my Blackberry Curve yesterday morning. I did place the phone with the battery out, into a bowl of rice. The phone has a normal screen, rings, charges, lights up, has a red light, and I can hear the “ding” sound when I get instant messages, etc. However, I can not answer the phone, use the icons or anything on the keypad. Is my phone salvagable?
What also WILL work is immersing your phone (or, for that matter, any other electronic device) in 99% (not standard strength) Isopropyl (rubbing) Alcohol. CAUTION- ALCOHOL IS HIGHLY COMBUSTIBLE. REMOVE YOUR BATTERY BEFORE IMMERSING. If you can’t find 98/99 percent Isopropyl Alcohol, do not try using a lower dilution. It’ll mess up your phone even worse.
Why it works-
Alcohol displaces water. It also doesn’t interact with the circuitry of electronics.
@Timoteo Nice tip – thanks.
my bb curve feel onto a puddle of water – i picked it up and it seemed to be working fine and then i wasn’t able to reply to msgs or answer the phone when someone called. i tried to turn it off and it wouldn’t – i removed the battery and it turned off – then when i placed teh battery back in and i turned it on – it took a while to do so but once i had my wallpaper and all my icons on screem i lost the entire screen. i removed the battery again and have kept it dismantled, i used the blowdryer when i got home and now i am placing it in a bag of rice – how long do ineed to leave it in the rice before i can try again?
@elizabeth genova Give it two days in the rice and do not turn it on.
My sister waisted cranberry juice on my blackberry tour a week ago I took the battery out after a few days it was working but acking funny when I press the keys it would press something else. I read this forum and and did the destilled water its been in the rice for 32 hours but my sister being inpatient while I was at work put the battery in and turned it on she said it powered on but the screen was blinking. Did she mess up something by turnin it on already? or should I just leave it in the rice a few more days.
@Nanette You need to lock your sister in a closet for the next day or so. I would give the rice another day. If the keys are still typing random characters do a battery pull at that point.
Patience is crucial when dealing with a wet BlackBerry.
I dropped my phone in a paddle of water, and did the rice trick after 12 hours it works againn!! i was so happy but thennnnnn, my trackpad aint workingg… :( WHat do i do????? my bb is Onyxx… :( please help me, it was a birthday present D;
@DCT try doing a battery pull to bring back the trackpad. Let me know if that worked.
hello copper i have my bb 8900 curve and on tuesday it was raining soooooo hard i hade my phone in my bag and some how it got wet my phone was working for a littel bit then when i got on the bus 10 min after my phone got wet now my phone key pad dosnt work at all even the hold botten can my bb still work
@rushia Get that phone into some rice for 48 hours – do not turn it on – it should be fine when you take it out. If the keys are typing weird characters do a battery pull.
Good luck.
im gannah cryyy what can i do i spent money that i dont really have
My blackberry curve fell in the toilet last week. I immediately removed the battery and placed it in a bag of rice for 48 hours. When I tried turning it on again, I could see the screen for a few seconds before it flickered out. everything seems to be fine except I don’t have a backlight. I can only see my screen under a really bright light. suggestions???
@Steve That sounds like you have done some physical damage to at least one component in your device. You can try reloading your OS to absolutely make sure that the lack of backlight is not software related but it does sound like you are out of luck.
Your best bet would be to have a tech look at it and perhaps change the screen.
i dropped my blackberry down the toilet, ive tried all the stuff on here, the red light on as if its charging but nothin else is happening, any suggestions on what i can do next? x
So, while getting out of the car yesterday I dropped my blackberry curve in a puddle face first. It wasn’t a big puddle but just enough to get in the keyboard and trackball. It was in the there for less then 5 seconds. When I got it out I simply dried it of and took the battery out and stuck into my pocket for the rest of the day. It’s the day after and my phone works fine except the trackball it randomly clicks things and goes insane. For example, sending thousands of blank messages. What should I do? But it in rice or what? It’s been sitting on my window sill with battery out for a couple of hours.
@Daniella – definitely get it in some rice to make sure all the moisture is gone. After taking it out of the rice do a battery pull if the trackball is still acting funny.
That should sort it out.
While out last night, someone bumped our table and part of my friend’s gin martini spilled on my 2 month old BB Bold. The phone will turn on, but only the scroll ball works and I cannot use any of the buttons on the keyboard to click on anything. I let the phone sit in rice for about 6 hours and now the phone is in the freezer. Do I need to seek a replacement? Should I re-submerge the phone in the rice and wait longer? Does alcohol have a more detrimental effect than other substances? Please let me know. Thanks.
@tate I suggest rice for 24 hours minimum – then try the device. If you have keypad issues at that point do a battery pull.
in the event that it is still not working properly you can try giving the device a quick bath in distilled water – then rice again – then a battery pull.
let me know if that helps.
Depending on what was mixed with the alcohol it can leave residue inside your BlackBerry. Straight gin is not much more harmful than water. Sugars are a problem.
I have a blackberry curve. My keypad and trackball clicker has stopped working. I can move my trackball around but no clicking. I think a little spit or drool from my kid might have got into the phone. When i grabbed the phone from my kid i realized the buttons were going crazy! when i tried to dial or click.. it was giving me the wrong numbers and letters. Then it started pushing numbers into the screen on its own. Finally it just stopped and my keypad does not work at all. I can get calls, texts, charge it, move the scroll ball.. but i cannot do anything with the keypad not working…is this fixable or no?? help would be nice. thanks
I’ve tried to pull battery but no luck. this happen last night it has been a full day and still no luck with the keypad.
@vic I would plug it into your pc and see if it is recognized by Desktop Manager – if yes then backup all your data and contacts etc.
I suggest bathing the device in distilled water for a few minutes then giving it the rice treatment for two full days.
Try your device after a couple days in rice. If the keys are still glitchy do a battery pull at that point.
Good luck.
My BB curve was dropped in a glass of sweet tea…only for a few seconds. I took the battery out and wiped it down and let it dry out. Didn’t work very well. My husband has taken it apart and cleaned it. But most of the buttons don’t seem to work. Should I put it in the rice or is it too late? And what is a bath??
@amanda I would put it in rice for a night or two. Do not turn it on again until it is done in the rice. If the keys still act up at that point do a battery pull and they should fix themselves.
A bath refers to soaking the device in distilled water to dilute any residue that may be stuck inside.
I dropped my blackberry curve in the toilet at school about 2 hours ago, got it out as soon as I saw it there, and took the battery and sim out about 3 minutes later, i left it to dry, but still tried to turn it on when putting battery in 30 mins later. I have come home and put it in some rice, but havn’t tried turning it on, any other ideas? I only got it 6 days ago! :(
@hs2010 Just be patient and let the phone sit in the rice for at least 24 hours – do not turn it on out of curiosity.
I spilled a good amount of ginger ale on my Blackberry Curve 8530 this a.m. The good part is only the front of it got wet so no indication it has water damage. The white stickers on the battery and elsewhere under the battery door are still crisp white. Before looking at this thread, I turned it on again to see if it worked, no screen, but when i call myself it rings but I cannot answer or ignore. The trackpad was not working either. The first thing I did was shake it and put it under a cool fan. I got it into rice about 4 hours later where it is now. Is there any hope? What should I do next?
@woeitsme There is a chance, but I am more worried about the residue that will be left once the ginger ale is dried up. Give it a shot but if you still have issues you may want to look at giving the device a bath in distilled water then back to the rice for a couple days.
This will void the warranty but is often successful when trying to fix liquid damage from substances other than water.
I applied a screen protector called IShieldz to my Bold 9650. They have a cleaner you spray on the screen before applying the protector. According to their website, there is no water and it should evaporate in 1 day if the spray gets inside the unit. My unit and screen are working fine, but I have what looks like wet spots on the screen. The solution appears to be mostly alcohol. Any ideas how I can remove the wet spots from the screen? I removed the screen protector as it didn’t attach properly, so I’m sure the wet spots are within the unit.
@Jeff Try sticking it in some rice for a day or two to see if that absorbs the moisture.
Very dewwy morning after lvg bb out on table. 8100. I have a spare for parts. Came on while handling it and before pulling batt. gave it hair dryer and then rice. 3 days. powered to a white screen only after red lite. 2 more days Rice, powered to red lite only, bright but nothing else. battery (charged) pull, re-insert, now nothing, not recognized on USB w/ or w/o batt. Nothing with shore power either w/ or w/o batt. Toast? Vinnegar and water 50/50 would be next? what do you think?
@DrRoss you can give the 50/50 mixture a shot but it sure does sound like your device has bit the bullet.
I just recently got a blackberry curve, and today I dropped it in a sink of water. I did the rice thing. But I didn’t know I had to wait 48 hours. I turned it on and it worked for a few minutes and then it shut off. So I put it back in the rice. Before I went online to learn about what to do, I was religiously trying to turn it on. And I have no success. Did I ruin my phone because I didn’t wait 48 hours before I turned it on?
@Tanya There is a very real possibility that you damaged the phone by turning it on and off repeatedly while it was wet.
Leave it in the rice for a couple days and be patient. There is still a chance that you can save the device.
My phone dropped into the toilet (slipped out of the case) and it has gone a bit nuts. It worked for a few minutes but then the screen flickered and died.
Have taken it apart and dried it. Tried it again (wish I hadn’t, but didn’t read this until after) and I can just about see the screen but there is no backlight and then phone is obsessed with the letter H! I think it then died.
Anyway, have left it disassembled and will get my partner to put it in rice – do you put it together and do it or put each component (including the phone with its back off) into rice ?
With the screen flickering, is that likely to be a component problem ?
Thanks in advance!
@mike It is best to place all the components in the rice separately. If you have a pair of stockings you can place the parts in there and prevent any rice from finding its way into the phone itself.
The wacky key combos and the flickering screen are most likely caused by liquid on the components during the time of use. If you find the keys are still acting up after drying do a battery pull right away.
Good luck!
The other day my water bottle leaked onto my blackberry bold. I turned it on and the trackpad is working and the end button was working but now none of the keys are working except for the trackpad. I also can only move around the track pad but I can’t select anything. The phone charges when I connect it, it seems like the only problem is the keypad. What can I do to fix it?
@lala stop turning it on! There is moisture in there that is shorting out your phone each time you run power through it. Best bet is to get it in rice and dry it out – then check to see if it works after a couple days.
I think it is done too! I’ll give you a report as Ive had luck w/ vinnegar mixture on corrosion many times but me thinks “shorts” are irreversible! Does anyone sell the guts ? I have a lot of parts that are still good and I’m getting very efficient at ripping this one down. I’m a microphone (for a few bucks) and of course the guts from a 2nd phone. regardless thanks for your attention and congrats on handling the folks that count on you. R
@DrRoss I think you would have some luck selling the device for parts on ebay or craigslist. In most cases people just sell dead phones but I have seen some part theirs out and sell the components individually. I am sitting on a broken Bold that I should do the same thing with.
So I tried sticking my blackberry bold in the rice for a few days but it still has the same problem. It turns on and I can move the trackpad but the buttons don’t work. Is there anything else I could try?
@lala do a battery pull while it is powered on – replace the battery after 2 minutes. If the keys still don’t work then you may have to reload the OS files.
Make sure and backup any data you can before reloading the OS files.
I dropped my blackberry into a hot tub and retrieved it within 3 seconds. it wont turn on but ive kept it in rice for about a day and a half now. if it doesnt turn on by tomorrow should i assume its broken? how much time should i give it?
@Emily after a solid 48 hours in rice you will either have a functional device or it is a lost cause. Keep in mind that when you are trying to power it on, what you are looking for is a red LED flash or LED activity in general. Your phone may be totally messed up but recoverable.
If you see that LED flash it is a good sign.
@Cooper… what do you mean by reloading the OS files? How do you do that? I’m having the same problem as LALA… a bit of water got on it and now some of my keys aren’t working
@Crystal Normally a battery pull fixes the quirky keys situation but if you have to reload your OS then the instructions are here:
http://www.bbgeeks.com/blackberry-guides/step-by-step-guide-to-upgrading-your-blackberry-os-88196/
well i put my blackberry in rice but i dnt hepl at all u sure that works cowboy
So I just dropped my curve in my coffee mug. Only the keyboard was submerged. I took the sim card and the battery out, vacumed the keyboard holding the phone about an inch from the hose, wiped the surface and the area that holds the battery with rubbing alcohol and it is now sitting in a bowl of rice.
Do you think it’s ok, at first I tried to use it and the keyboard and track ball are acting crazy, typing things that are not what it should be typing. How long should I leave it in rice. Should I just go straight to sprint since I have insurance?
@Nat Give the rice two days to work its magic. Do not turn it on between now and then.
There is a chance it will come back but also a very good chance that the coffee will have left some kind of residue.
If the phone is still typing gibberish once out of the rice do a standard battery pull and replace after two minutes.
Double check with Sprint before you report your phone damage as liquid damage voids most warranties. You may be better off reporting it stolen instead.
so i went to the toilet with my bb & it slipped out of my hands and felt in the toilet i picked it out as fast as i could & cleaned it while i was cleaning it i saw the screen turning on & off so & shut down my bb. When i took the batt away i saw the white stripe turn red & blowed dried my bb for a couple of min & now it’s in a bowl with rice
Do you think my bb will work ?
I dropped my blackberry curve 8900 in water but it didnot fully got under. It fell out my pocket on a rainy day and got wet from a small puddle. The back of the blackberry got wet, and when it hit the ground, the battery and back caseof the blackberry came off. I wiped everything off, shook the blackberry and reinserted the battery and it came right back n, but just to beont he safe side, i took the battery out to let it dry out somemore. Now I go to turn the phone on and it loaded up at first, but the screen was black.
When I turned on the phone, the red light comeson bright, then dims out. If I go to charge it, I can see the green light but it is very dim.
@help me Put the phone in rice and do not turn it on for a couple days.
so what if you wait then it works for a day then wont turn on…. does that mean its time to give up on it.? :-( (its only 7 days old)
@MJ If it came back to life that is a positive sign. If you plug the phone into your computer do you see the led light flash at all?
If that light does not flash then your device is most likely dead. If the light flashes then you may have just messed up the battery and should try a new one before ditching the phone entirely.
I left mine at the side of my friends hotub and it got wet when people were climbing in and out. Everything works it turns on and the trackball even works (doesn’t let me select anything just moves around) and then none of the buttons work. tried the rice for 48 hours and still no luck yet will turn on and everything! is there any hope for my BB :(
@Amber try a battery pull to fix the keys.
so my BB curve 8520 dropped in about an inch of water. took it out, let it dry.
it powers up perfectly fine, but none of the keys work. the scroll button works perfectly, but i cant get it to click on anything.
i know my BB’s still fine cuz im gettin BBM’s and FB updates and email….i just cant select anything with the scroll button or other keys. Help?
@Lex try a battery pull – does that help?
tried a battery pull lots of times with no luck, just doesn’t seem to want work at all i might give up :( the keyboard circuits must be damaged
So I went to bed one night and my phone must have fell off my bed into a glass of pop(only the top part was submerged). As soon as I seen it I took it out and took it apart. I left it apart for the day and put it on a heater. I later put it in rice. I tried turning it on the next day and the screen works but the keys wont work and i can only scroll the ball from the message icon to the volume icon but cannot open anything.. please help!! I put it back in rice but is there anything else i can do?!Please help!! Thanks!
My black berry was in coke for a couple hours i pulled it out and took it apart as soon as i noticed. I tried drying it out on a vent and then later put it in rice. Only the top half was submerged and it will turn on but the keys won’t work and I cant select anything with the scroll ball. :( Should i try dunking it in water?! Hellpp me please!
@pixie I would try a battery pull to see if that clears up the keyboard glitch. If it is still not working (maybe do a few pulls in a row) then try the water bath and then back into the rice.
It could very well be a case of the coke leaving residue inside the device after drying up.
my phone fell on to wet marbel floor there no signs of damage of any kind. however when i turned my phone on it worked but the battery sign and the apps come a bit blury …do you think this method will work?
Yesterday I accidentally put my BB 9700 in the washing machine with my clothes. It was there for probably a good 10 minutes before i realized i couldn’t find it and found it in the washing machine. I immediately removed the battery and sim card and dried off all the parts. I shook any access water out and put it in a bowl of rice. After 24 hours i inserted the battery. The red indicator light comes on but the phones screen does not. Just a little while ago i took it apart and dipped it in 99% alcohol sat it over a light bulb to dry out and put it back in the rice in a stocking because its in pieces. Is my phone doomed or is there still a chance for it because the indicator light comes on?
@Kelly the red light is a positive indication that the device may still be functional. The screen not working indicates it may be physically damaged. Have a tech check it out.
I sat my bb in some cola only an inch on the top the screen was flickering. I put it in rice and then put the battery back in and the screen is black! Will it work again or do i need to replace it?
I dropped my Curve 8530 in the toilet, quickly took out the battery, and dried it in rice for 3 days. It started up but kept rebooting so I wiped it and reloaded and updated software. Everything works, all the keys and features, but it still reboots quite a few times a day. Once in awhile, it gets stuck and the hourglass just spins and spins…but when I pull the battery it reboots. Oh, and once I was using the browser and a call came through, when I answered the phone made a crazy loud buzzing sound that didn’t stop until I took the battery out. Any idea what is going on? Could hard water have a factor in it?
@jessica Yes it does sound like there is some kind of sediment left inside the device – possible from hard water. You could try soaking it in distilled water then back to rice for a couple days.
Where would I bring it to be checked out? an at&t store or find a local electrical repair shop?
@kelly Your local AT&T store would be the best bet to find a certified technician (or info on where to find them).
i put it on rice for 3 days and then tried to turn it on but nothing happens,no red light or anything, then i clean it with water and another days in the rice, it doesn’t work. does this means it is dead? is there anything else that i can do to save it? (the battery is fine)
@Paulh Unfortunately it does appear that your device is no longer functional. You can have that verified by a tech if you like but all indications point to a dead device.
So I was going to wait a few more days but I’m sure you all know what it’s like withour your blackberry by your side. Last night I put the bowl of rice in the oven at 150 for about 40 minutes and then covered the top with plastic wrap so it formed a dome with an opening. I blew the hair dryer in the hole on cool for a little over and hour then set my lap top over the bowl over night (it produces some heat). When I got home from work I couldnt wait any longer and put it all back together and prayed it worked. Put the battery in and voila! it works! A little screen damage but not too bad. Screen can be replaced for about 80 bucks! Thanks for the help on the resurrection of my bold 9700!
@kelly Congrats on the recovery!
I accidentally dropped my BB Curve in a glass of milk and it worked perfectly for a few minutes, after that the screen just went white and now every time I try inserting the battery the LED blinks red for a few seconds and then the screen turns on completely white and the device is non-responsive. Does anybody know if that means anything? I really hope it hasn’t short-circuited. And yes, I now know it wasn’t very smart to keep on reinserting the battery to test it.
@baumann There is a very good chance that physical damage was done. First connect to Desktop Manager and backup everything if you are able to.
Next reload the OS and see if the device comes back to life. You may need to use an advanced wipe/reload like this one if the device is not recognized by Desktop Manager:
http://www.blackberryos.com/forums/blackberry-how-guides/6175-how-recover-nuked-blackberry-pictures.html
After using my bold for the evening I’ve noticed the speaker phone doesnt work so my phone wont ring anymore and I cannot hear my alarm when it goes off. Is this a part that can be fixed? :( Please help!
@kelly Try folding a business card and placing it between the battery cover and the battery. Sometimes speaker issues are due to spacing within the device itself.
I dropped my BB curve in the bathtub last night, I pulled it out and pulled the battery out, and let it air, before reading all this stuff I then put the battery in, and the red light came on, but the screen was black. I then took the battery out and put it in rice, tried to put the battery in and it was non responsive I thought, however, I heard it notifying of FB updates, so something is working. Do I put it back in the rice and see what happens?
my blackberry had a little incident with some alcohol the other night,got rather drunk in a cup of it.It turns on fine,everything comes through BUT the keys do not work..what do i do?!Thanks.
@Tori – give the battery a pull and the keys should start to work again. If they don’t then you most likely have some residue on them from the alcohol. If that is the case I would say give it a bath in distilled water and then get it into some rice for a day or two. Try the keys after that process is complete.
Have you heard anything about using 100% acetone to clean the device components? I figure it may be a good idea to soak up the excess sugar residue and clear it away since acetone evaporates relatively quickly.
@TangieTown Yes you can use Acetone and you should be fine.
my blacberry went threw the wash its on and works but the screen is black and the indicator is a soild blue whats wrong can it be fixed?
Yesterday I happened to drop my blackberry outside while it was raining. I had no idea it was missing until someone called my house, so I don’t know how long it was outside in the rain for. The person who found it tried to dry it out for me and I also put it in rice overnight (unfortunately it was already turned on and off more than once). Right now everything works for the most part but not very well. On my home screen i can scroll and select with the trackpad, but on the menu screen its stuck on one icon. It won’t scroll when i have bbm or sms open. Also, the keys all seem to work but I have to press them very hard. Is there any hope that it will work again if I put it back in rice?
I spilled dishwater on my phone the other night, I quickly took the battery out but didn’t know until after reading this that I shouldn’t keep trying to turn it on. I put a hairdryer on it for 20ish minutes and then left it directly in front of a fan over night. I tried this AM and a few keys weren’t working and then when I got home from work I tried again, a few keys still aren’t working. its been 24 hours, any chance the keys will start working again?
@JandM Try pulling the battery while it is powered on and replacing it after a few minutes. keys work now?
also, the screen is fine, the roller ball works ok BBM works ok and Ive made and receive a phone call from it….
I dropped my blackberry curve 8530 in a glass of tea… when i pulled it out about 5 mins later (happened while i was driving, and didn’t notice it fell in) it was still on and working. I took it apart and dried it off with some napkins. About an hour later i tried putting it together to see if it worked (stupid, i know now) and it started loading like it normally would and then it went blank. When i got home i put it in a bowl of rice over night. The next day i tried putting it back together and it was blinking red then green then blue but still wouldn’t turn on. I took it to sprint, and the battery was in the whole time. When i got to sprint the phone it self was really hot and the red light was on. They told me they couldn’t do anything. When i got home i tried putting it in the rice again. Still doesn’t turn on, but when i put the battery in, the light burn blue, not red. What does that mean? Is there still hope for my blackberry. Should i wash it with distilled water and try drying it again? Or does the blue light indicate its done? I really need to get my info off the phone even if i get a new blackberry. I never backed up my contacts :( :( :(
@bbmbummed Definitely try the water bath as I am pretty sure that the tea has left residue in your device. Once done with the bath sit it in rice for 48 hours and DO NOT turn it on.
The LED lighting up at all is a positive sign but the recovery of your data is not looking hopeful to be honest.
Just happened to me…BB took a nice swim in the pool. After saving the saving my son from drowning, I also rescued the BB!
Open, remove battery and dry as much as you can with a dry cloth. Make sure to take out your SD and Sim too.
Then use a hairdryer for at least 10-15 minutes making sure to blow air into all nooks and crannies and turning the BB upside down multiple times.
Despite both tags being red it turned back on…I guess the trick was the immediate action and the hairdryer.
Good luck,
V
Thanks for all the advice Cooper, I followed it to the T. I took the battery out as soon as I noticed my phone submerged in water, took it apart and placed it in a container of rice for 72 hours. Initially after putting it back together and putting the battery back in it started up like normal, but then when I pressed a key only the H would work. I pulled the battery out since no other key would work. I started it up again and the screen turned white and faded to white. The screen and battery also got very hot and now it won’t turn on. I pretty sure I short circuited the BB….. What do you think? I’m out of luck aren’t I?
@Gaby It does sound like your device may not make it. Let’s try a couple things before throwing in the towel though.
1) If you plug the device into your computer via USB do you see any activity from the red LED light?
2) Bring your device into the nearest retail location and ask them to test a new battery they know works. Pop that battery into your device and see if it will boot. You may have damaged the battery for your device more than the device itself.
Let me know.
My brother had his phone for a week and a half when my dad pushed him in the pool on holiday, not realising that his blackberry bold 9700 was in his pocket.
he got the phone out quickly and towel dried it and then we put it in a bowl of rock salt over night although we did try to turn it on once or twice during that time with nothing hapening. this was 4 months ago and although he has taken it apart and put it back together and charged it, it is still not working.
It is the actual phone that is not working, the battery works fine as i have tried it in my blackberry bold. is there any hope? we do not have any blackberry insurance (stupid i know!)
also, my blackberry freezes sometimes but has not been damaged, is this a common problem or is it unusual?
@Jess The freezing on your device can be caused by low memory (fix by deleting things) or by apps like Facebook and Twitter constantly transferring data to your device. To fix that you simply slow down your updates so they come through every 15 minutes rather than every minute. (Note Facebook can cause the freezing all on its own just by being installed)
As for your brothers BlackBerry – the easiest way to tell if it still has some life is if the red LED flashes when it is plugged into a computer. If it flashes then it can be saved most of the time.
Never give up!!!Hard drive finally dried up and fired up. Once I replace the mic, it just may be living again. IN BROWN RICE since October 13th!The 2 or 3 day rice periods didn’t do the trick but so far about 6 hours at least its alive! I’m glad I had a spare Phone. Thanks for helping all these folks. Oh yeah, I ripped this one all apart, so no hassle getting rice grains out.
@DrRoss Excellent – congrats on the victory!
I never did use the vinnegar and water bath, if you remember I was going to try. That is a good trick for corrosion on wiring, but I was thinking of trying it. Hopefully we will never have to find out :)
Back again! Oh Joe, tell me it’s going to be alright!
My phone, which I’ve been a complete paranoid freak about getting near liquid since its first brush with water-death this summer, got a full glass of Merlot poured directly into its poor little face last night. Courtesy of a dinner party guest. AGH.
I powered down, battery-out, RICE. There were no immediate signs of damage when the pour happened, but I didn’t wait long to investigate.
It’s been 13 hours, and I’m a curious cat, so I pulled it out of the rice to see if there was any further cleaning I could do whilst leaving it off. I can’t figure out how to safely take the thing apart for cleaning and when I put my nose to the keyboard, it REEKS of red wine. Ugh. Ugh..
I’ve read about this distilled water/alcohol thing, but my question is: won’t I just run the risk of damaging it even further with extra liquid? If only I could get IN there, to wipe it down, I know all would be well…I’ll leave it off & ricey for long enough that short circuiting is totally avoided, but I’m worried about the residue corroding the innards…
@Maggie L If you soak the device in alcohol it will dissolve the residue from the wine that is no doubt stuck to the keypad. Distilled water can also help with that.
Getting the device wet is not usually a problem, it is more about having a current of electricity running through the device while it is wet that causes problems and damage.
I would give it a good soak before I took it apart to be honest. At this point the warrant is already void due to liquid exposure.
Sorry, Cooper appears to be the moderator here nowadays. And here I am crying out for someone else. Pardon. :)
Hi Cooper, I’ve plugged the BB via USB to my laptop and the red LED light turned red for about 5 seconds and is currently black, but an image of a battery with an X remains on the screen!! I ended up disposing of the battery because it smelt like chemicals (perhaps it leaked) and didn’t want to risk blowing up my house. I’ve ordered a new battery from ebay and will recieve it in a few weeks. I’ll keep you posted. Thanks for all the advice =)
Gaby
A bottle of water opened in my purse and wasted on my phone. I put it in a bag of rice and as far as i can see, the screen is dry. The only problem is, my keypad and trackball doesn’t work. How can i fix this?
@lex if you are confident the device is dry – power it on then immediately do a battery pull. This fixes the keys in most circumstances.
I dropped my blackberry in the toilet lol. And now when I try to do certain things on my phone it won’t let me. I can’t look through things in my media or edit the settings on my phone either. I can only make calls, receive calls, or take pictures basically. Also when I try to punch certain keys on my phone it’ll come out as another number or letter when I text so I can’t text either. This was about 4 days ago. Any idea how I would be able to fix this?
@Kanya Unfortunately sometimes water damage can make the phone do some crazy things. Sometimes these glitches are permanent.
I suggest a battery pull while the device is powered on and then replace the battery after 2 minutes. If your keys still do not work try a few more pulls in a row.
If they still do not work you have most likely damaged your device.
My problem appears to be a bit more extreme than what I’ve found when I googled for answers. Instead of tap/toilet/bath water for a few seconds, I dropped my Blackberry Bold 9650 in a lake. It was submerged between 15 & 30 minutes while we tried to find it.
I immediately took the battery out and the microSD card. Could not get the SIM card out.
The phone looks fine, but like I said, it was immersed in silt, old leaves, lake water for longer than I would have preferred.
I’m wondering if I can salvage both the phone and (perhaps even more importantly) the content on my microSD card?
Does alcohol really work? Because I’m not sure I can bring myself to use anymore water on the poor thing.
(Yes, I do have insurance, but the deductible for water damage on a Blackberry is a bit more than I can do right now, and I need my phone.)
Any help would be greatly appreciated.
@Phyllismc Yes I would absolutely try the alcohol bath then submerge it in rice for a couple days. Try powering it back on then. The memory card will be a 50/50.
Hi Cooper, I basically read this whole post and there are very few and far between success posts! Thanks for having this blog, it’s been super helpful. My blackberry has been sitting in rice for almost 2 weeks now and my new battery finally arrived from China. I don’t know whether it was the battery or the fully dried phone, but now it works! Everything works like it use to and I still have good reception despite manhandling the device while I had it stripped down to the motherboard. Anyways, thanks =D
hi cooper, my blackberry 8900 fell into the sink, the tap was on(at medium flow) much water didnt go in though as i pulled the phone out immediately. for a few sec after flippin d water out, the phone worked after which d key stopped workin and d fone went dead. i tried turning it on immediately, came on but screen is white, tried this 3 more times after cleaning d device n battery, screen still white. when the fone was on, i tried callin it from anoda line but d screen was white n d keys dont work. guess my battery is fine, is my device damaged
@Alexis Any time you have electronics that get wet you should immediately put them in rice. You do the most damage when you test them to see if they are working.
You very well may have damaged the device.
I do suggest putting your device in rice for a couple days to wick out all remaining moisture.
the phone rang with d same ring tone it normally does, do i do the rice thing and wait or do u think d fone has a short circuit
i dropped my bb in toilet 2 days ago. i tried everything, put in the rice, dry it with hair dryer. today, i try to turn it on. it works, everything’s fine, but suddenly the phone is restarting by itself. what should i do? :(
@Rasya There very well may have been some damage to the device or some kind of sediment left on the connections inside. The rice fixes things most of the time but it is not 100% sure to prevent damage.
so, i have to buy the new one or take it to service center?
@Rasya Have you tried reloading your Operating System firmware to see if that fixes the reboot issue? It is most likely a hardware issue but worth a shot checking out the software before sending it in.
Helloo. today my bag leaked in my bag at college, I took my phone out after about 5minutes and I pressed a button and it was working fine. I took the battery out and the sim and micro and dried all of that and the phone on the radiator in the classroom. I did try and turn it on and the red light came on. After being told its best to leave it, I left it there until I finished college. I got home at Lunch time and plugged it in and the button lights came on, and the screen came on white, but then the screen went dark, and I started hearing my text sounds so texts were coming through so the phone still works. i took it apart and put it in the airing cupboard to dry off even more. After reading this I have now put it in rice, but when I was doing it, I had a phone call, I pressed green to answer it and it wouldnt pick up. took it apart and obviously put it in the rice. Do you think that there is still a tiny bit of liquid in the phone thats why the buttons wont work? Or should I be worried?
@Lauren Stop turning the phone on – this is the number 1 mistake that everyone makes. If there is liquid or moisture inside the device it will damage the components that make the phone work.
Leave it for a couple days and that should wick out all the moisture. If you find yourself “just wanting to check” – find something else to do.
Good luck
I meant my drink :L you can see im obviously panicked
hi my phone is getting better now. sometimes the phone’s restarting itself. is it okay?
Ok so I fell into a water fountian with my blackberry :( I did everything people told me to take the battery out do not switch it on, hairdry it etc after a day I put the battery back in the red light came on and the phone worked for about 2 and a half week… I plugged in my phone to go to sleep one night and it was charging and when I woke up there was no signs of life on my phone I have tried everything and it wont come on can some please tell me if this has anything to do with me dropping my phone in the water 3 weeks back
thanks
@Clair While I can’t be 100% sure, it is likely that your device was damaged in the spill.
I spilled some coffee on my BB last week while driving. When I got to my destination (four hours later, unfortunately) I pulled the battery out, and left it in rice for the two days I was there. Seemed okay when I left to go home. Sadly, now, the volume is all screwy on the phone now. It is really hard to hear people talking, and it sounds all echo-ey. Any idea on how to fix this, or is it most likely dead? WOuld compressed air work?
Hi there. The other day my BB experienced liquid damage from a diluted drink. I found my son dipping it into my glass unfortunately i dont know how long he was doing it for. When i first took the phone from him i dont think i reacted at all as the phone was still functioning. But then my phoned either turned off or started to malfunction. This is when i acted. I took the phone apart and gave it a wipe but not a thorough wipe as I thought it would work again if i just wiped all the water i could see. Stupid i know but anyway i have repeatedly tried turning my phone on as i was none the wiser that this procedure could damge my phone. I then took it apart and left it to try on the radiator with a towel in between them. I tried turning it on a few hours later but had no luck. I then took all the pieces apart and left them for a while. i have still tried turning my phone on in fact i tried turning it on about 4 hours ago. But the battery was dead i put it on charge and the device started to work it had a red lcd light and all my msgs began coming through but unfortunately my screen does not appear to be working. ive now seperated the parts and the phone has been soaking in the rice for about two hours now. I know that i didnt reacted fast enough or responsible enough for that matter i guess i just didnt think about the outcome of the situation at the time. But now after reading all these comments and how quick everybody responded to their phones getting water damage i feel really stupid. what do u think the best thing for me to do is as the phones appears to be functioning somewhat but like i say there is no screen and no sound but i think that maybe due to the fact that my phone was on vibrate when the incident occured. im really scared now as i know that my phone cannot be fixed with my warranty or insurance the only way i can get it fixed is buy paying a £50 excexx charge which i really cannot afford! Please help it would be much appreciated! Thankyou very much for taking the time out to try and help me rexolve my problem
@LaiikaBee Unfortunately it does sound like you may have damaged the phone (most likely by turning it on and off when wet). Your best bet is to cross your fingers, leave the phone in rice for 2 full days and try turning it one once it is completely dry.
Good luck.
how to reloading the operating system?
@rasya Here is a guide to upgrading your OS
http://www.bbgeeks.com/blackberry-guides/step-by-step-guide-to-upgrading-your-blackberry-os-88196/
To reload your current OS disregard the first few steps and reload using desktop Manager.
Hello,
today at collage i dropped my BB Curve down the toiled (FML) it was immersed in 2-3 inches of water for about 5 seconds,
i pulled it out and dried it with Paper towels and left it behind the Computer where its warm
i tried turning it on in the taxi on the way home, and it worked it comes on fine and i have access to my memory card and BBM, but i have about 1mm of water stil inside the screen, and it moves about the screen depending on what direction its tilted, What should i do? im not sure if i should take it apart myself, Leave it… or take it to a phone repair shop and have them look at it,
any reply would be greatly appreciated
Thanks in advance! Jay.
@James – get the device into as many pieces as you can – ie battery out – then submerge in a bucket of rice for a couple days. That should dry up all the remaining moisture in the device.
Do not turn it back on until it is dry.
bit of a stupid question, would pasta do the same job as rice lol…
@Steven – Unfortunately no – pasta will not wick out moisture like rice.
Thanks For That…. I Couldnt Help But Try It Out && Thankfully The Screen Came On But It Is Not Back To Its Normal State… So I Turned It Straight Back Off && I Have Left It In The Rice Now!! I Am Going To Take It Out On Wednesday && Hope For The Best!! Fingers Crossed!!
Hi there! i need serious help!!! I’m all the way in the Philippines and i dropped my BB curve into a pond! i got it out quickly and wiped it but then after a few minutes the scroll bar wont work and the keypad as well. It only happened yesterday!!! Help me pleasee!!!!
@karen I suggest rice for 48 hours
hi ok so today my blackberry curve fell in the washing machine it was there for like 2 seconds and i dried it and put it in some rice for about 6 hours and then i turned it on and everything works fine except the buttons they don’t work at all so i just decided to leave it in a bag of rice would this make my buttons work normal again?
@keshia You should really leave it in the rice for a minimum of 24 hours but as long as 48 in my opinion.
If your keys are still not working try doing a battery pull once the device is dry.
I dropped my BB in about 2 cm’s of coffee, I took the battery out straight away, left it in rice for three days now and it still doesnt work, if i take it to get repaired will they be able to fix it?
No insurance … Silly mistake
@Lorna It is really 50/50 The coffee most likely left some residue on/in the device that is damaging the components.
A couple of days back I dropped my 9700 berry in the toilet. Obviously, my first reaction was panic, so the first POA was to use paper napkins to get rid of all the water around the battery and the fone followed by trying to switch the fone on, which did not work. Then i went to the internet and ran through all the useful info posted by cooper. The next thing I do is take the battery off the phone and place it inside a rice bowl. I completely submerged it, and took it out after a day and a half and passed. Cant tell you guys how overjoyed I was to see the red light come on! The fone looked to be ok but some of the keys had gone haywire. For instance, hitting space would take me to the main menu. Tried my luck by removing the battery, and then putting it back in within 10 mins and lo! the berry works and how! thanks cooper and everyone else. I cant say it works better than before, but its close
@akshay Congrats on the recovery – glad it is up and running again.
I have a BB curve. Mu babygirl of one year dropped it in some water. It stood there for 1 hour. The bacck didn’t get wet. When I picked it up I tried to turn it on . The backlight & sreen went on. But all white. I dryed it and tried to turn it on again . Still white screen. The red light goes on when I put the baterry back in but still white screen with nothing on it no clock nothing. I took the battery out and put it in rice for one day. Turned it on still white screen. I’m going to let it in rice for 3 days, maybe then it wil turn on. Is there any hope for me ?
Please folks help. My BB still won’t turn on. Still the white screen. When i put back the battery the red light goes on then goes out and the white screens appear for a while and then it goes of. Please help. What can I do?
Both the WDI on the battery and in the phone are still white. Is there any other WDI when they open up my phone ?
@Tuti Nope those are all the damage indicators. If reloading the OS doesn’t work you should bring it in and have it looked at by a tech.
Hi, so while i was cooking, i was also using my blackberry. so my hands were a bit wet so i guess a bit of liquid got into the trackball. at first, everything worked perfectly except for the backwards key.. so i started to panic and started pressing ALL the buttons, and then the phone just went dead. i decided to charge it and i took the battery out and put it in.. the keys worked for about a minute and then everything just stopped altogether except for my trackball which can still move up down and sideways but the middle one doesnt work since the ENTIRE phone didnt get into liquid, im not sure if the rice thing would work and i dont know what to do now :(
i need help please!
like some of you, my phone took a dive in the toilet this past saturday, i let it sit in rice (only for a day though) and let it continue to just air dry, it turns on now, the battery charges, the trackball scrolls, however absolutely none of my keys work. I’ve read on a few different websites that i can take it apart and wipe down the rubber part that the buttons hit, as there is likely some residue build up on it that is preventing the keys from working, i tried taking the phone apart but the tiny wrench thing (allen wrench i think is what it’s called) wouldn’t undo one of the screws. does anyone have any other suggestions or can i take it to a service center and have them take it apart for me?
@ashley Definitely take it in to be serviced – it will not be covered under warranty though so be sure to agree on a price before handing it over.
i dropped my BB into the sink about a hour ago,it was in there for about 4 secs. i dryed it with a jumper that was on the counter then took the it part and blow dryed the whole phone, when i took it out the water it was already turned off! does my phone have any hope at all?? x