We’re all about doling out the BlackBerry advice here at BBGeeks, and the best source of this has come from my own personal Berry issues. Last night another one popped up. I received an email later at night, surprisingly unrelated to the Presidential election. I tried to reply, but couldn’t. I got a dialog box telling me that “No message services configured. You will only be able to Save Draft.” Ugh, I thought. Another one of these problems. Thankfully, I had an idea of how to fix this, and with a little help from Google I got it done fairly quickly.
This one is solved with the good old service books method. I read some more intricate processes on the Internets, but none of those steps were really necessary. Immediately after receiving the error, I logged into my BIS, clicked on Service Books, and had them sent. And, uh, that’s it.
I can now reply to messages and compose them just as normal. I’m not sure why this happened in the first place; I was easily able to compose messages earlier yesterday. If anyone can identify a possible source, that would be great. For BIS users, though, this is the solution. For BES users, it appears you’ll have to generate a new encryption key. You can do this by going to the Service Books on your handheld (Options — Advanced Options — Service Book) and deleting the Desktop (CMIME) service book.
20 comments… read them below or add one
thank you thank you thank you!
Thank You so much!!!!
wow, it worked! thank you so much for the info.
Works like a charm. Thanks!
THNAK YOU SO VERY MUCH , THIS FIXED MY ISSUES This one is solved with the good old service books method. I read some more intricate processes on the Internets, but none of those steps were really necessary. Immediately after receiving the error, I logged into my BIS, clicked on Service Books, and had them sent. And, uh, that’s it.
I can now reply to messages and compose them just as normal. I’m not sure why this happened in the first place; I was easily able to compose messages earlier yesterday. If anyone can identify a possible source, that would be great. For BIS users, though, this is the solution. For BES users, it appears you’ll have to generate a new encryption key. You can do this by going to the Service Books on your handheld (Options — Advanced Options — Service Book) and deleting the Desktop (CMIME) service book.
awwww, you are awesome…i was getting so frustrated, after 3 calls to att to get this email working…they tried…they did. but your fix got me all squared away. thank you…thank you…thank you!!!
What if we don’t have a “Desktop(CMIME)” on my service books?
If you do not see the Desktop(CMIME) in your service books all you need to do is log into your BIS account and resend the service books.
Read here for detailed instructions
http://forums.pinstack.com/showthread.php?t=872
None of the above “solutions” worked for my Blackberry Curve 8330. (For what it’s worth.)
That’s strange, Stormbow, because I did all this from a Curve 8330.
None of the solutions worked for my BlackBerry 8330 either, Joe. I’ve sent my books twice, done a battery pull and nothing.
@Julie – have you resent the Host Routing Tables? That is almost surely your problem – other than that you have to contact your customer service and may need a new phone.
Thank you very much man!
May God Bless you………..it works…..
thank you.
I just switched my sim card over into a blackberry pearl but i cant text or anything on it, that stupid message pops up
nothings working on my 8330! although i dont have a bim account and when i tried to create it it just accepted my pin and imei but it didnt giv me a user or password so i cant do the service book thing.i’ve resent the registry twice. I NEED HELP!!
@NOTWORKIN You will need to have a BlackBerry data plan assigned to your device before you can use BBM or many of the features of your phone.
Many many thanks!!! I life Saver!! :-)
I do not have a desktop (cmime) i do have one that sayd my email with that in brackets beside it but thats it i was not on a bb plan before and it was saying no msg service configured then i switched my plan to a bb one and it isnt saying that msg anymore but the texts still arent working heeellllppp!
Tried this and it did NOT work. My password was correct even though BIS did not accept it. Tried to reset it and bb sent me an empty email that is suppose to have the new password.
SOLUTION: Delete email account on the phone, and reactivate it. SOOOO easy