One of the joys of BlackBerry ownership is the BlackBerry Messenger application. It’s a neat little program which is frequently used by BB addicts to communicate with one another. It’s quick, easy, and comes pre-loaded on all new BlackBerry models. What if you don’t have it, though? You might have deleted it to clear some memory; you might have thought it unnecessary at first; or you just might have screwed up at some point. In any case, it’s not difficult to recover. 
The easiest way is to use BlackBerry Desktop Software. After connecting your Berry, select Apploader, then Add-Remove. Check BlackBerry Messenger, or make sure it’s checked. Select finish. As with all Desktop Manager transactions, make sure you back up your device before executing. You never know what can go wrong during the installation process (like tripping over the USB cord when running out to answer the phone…grumble grumble grumble). If that’s not doing it for you, or if you don’t have Desktop Software, don’t fret. There’s still another way. You can go to this site, which will allow you to download Messenger. You need Internet Explorer (seriously?) with Active X. If you’ve got that, you can get Messenger. So, if you’ve made the mistake of deleting BlackBerry Messenger and want it back, you can reverse course with either of these methods. As a final note, you can also use the Desktop Manager solution to reinstall BlackBerry Maps.
231 comments… read them below or add one
I deleted bb messenger from my storm thinking I wasn’t going to need it.. to free up some space… now I’d like it back. The problem: #1 I have a Mac #2 the OTA is only for versions 4.0 and 4.1. What should I do? If I were to go to Verizon, would they be able to reinstall for me? Or is there anouther wat around it so I could do it myself? Thanks in advance for your insight!
cjones, I’d suggest trying to find a friend with a PC. Other than that, you can try Verizon. Not sure they’ll help, but worth a shot.
I dont have the bbm and I the problem is that the site above doesnt work, it sais: “Downloads via a USB connection are not enabled for this product. Please visit our mobile download site at using the browser on your BlackBerry® smartphone.” can someone help me out??
@LUIS You can try this link instead to download BBM via USB:
http://na.blackberry.com/eng/devices/features/im/blackberry_messenger.jsp
That link also doesn’t work. It seems BB have removed the ability to download it directly from them. My messenger disappeared after an OS upgrade.
It looks like the way to do this is to use Application Loader in Desktop Manager. So annoying that they took down that link.
I got the same problem!
Please Help!
Helpppppp!! My BBM just disappeared, nowhere to be seen except in the advanced options menu, which i deleted it from thinking I could re-install. Have downloaded BB desktop manager and when I click the application loader, all it shows is Facebook & MSN Messenger. BBM is nowhere to be seen!! When I click ‘browse’ it just enables me to search my computer, is there anywhere I can D/L bbm for my pc?? none of the links work :(
Got the same problem! My BBM is gone after upgrading. And none of the website enables us to download the software. Any solution? Help please!
@sabrina @Lauren
Read this link to find steps to recover your BBM
http://www.bbgeeks.com/quick-tips/how-to-re-install-blackberry-messenger-881849/
The above link doesn’t help to recover
via the OTA alternative. Has anyone found
a WORKING path?
I have deleted BBM by mistake and have tried all the above suggestions to get it back but none of them are working. Any other suggestions?
Someone please help, i’m having the same issue. I deleted it and i have tried the steps above to recover via desktop mgr and via OTA, nothing is working. Please someone find a backdoor to this, I do not want to reinstall the entire OS again and loose everything. I have an 8330, wish it was a Storm.
just in case your BB messenger crash like mine did (and for some reason, like me, you haven’t backed up your data yet and you couldn’t find blackberry messenger in the application list on your desktop manager), here’s what to do
go to this link from your desktop: http://na.blackberry.com/eng/support/downloads/download_sites.jsp
click on your service provider – select your handheld type (from the pull-down menu) – click next
select one of the software to download (based on the current version & platform running in yr handheld at the moment – the software platform and applications version numbers can be found under Options – About screen on the handheld) – click download
fill-in all the required information – proceed w/ download
once download is completed, run/install the program on your desktop
once installed, open your blackberry desktop manager and connect your handheld to your desktop
click on application loader and click add / remove application
make sure to check the box for blackberry messenger and all the boxes for other applications (except for some of the language options that you find unnecessary to have in your BB)
click next (bottom right) – wait til the list of applications to be updated/added/removed appear
click finish (bottom right)
unfortunately, if you haven’t backed up your data yet, your BBM contacts will be lost and you have to add everyone’s PIN again
i did that but the after i install the applcation and conect the phone in the application add and remove nothing show up except the windows messenger !!! please help
email me please malhurr@gmail.com
I am having this same problem, last night my BBM icon just disappeared. I have a Mac so I do not have the option of using Desktop Manager to reinstall. How do I do this?
There is an OTA link to the old BBM in this post
http://www.bbgeeks.com/blackberry-applications/having-troubles-with-the-new-blackberry-messenger-50-883130/
if this is work thankyou !! =)
Nori, this should help:
http://www.bbgeeks.com/quick-tips/what-to-do-if-you-dont-have-blackberry-internet-browser-881146/
wow you saved my day!!! thank you!
but now I have another problem… when my bbm was gone, my browser was also gone, then when I reinstalled bbm my browser reinstalled too… but then I restored my bbm contacts and the browser is gone again!!! can you please help me now??
ok nevermind I just found the “cure”..
@ Joe: thanks for you help anyway! that’s just what I have found :)
hey i tryed doing that and it said validation failed becasue a module marked for add is not available on local disk
what shouldd i doo???
Do You Need Internet For Blackberry Messenger ?
Yes you will need to sign up for a BlackBerry data plan with your provider in order to use BBM
When I try downloading via the site, this appears; No USB Driver Installed
The BlackBerry USB Driver is not installed. Please install the correct USB driver to download the application.
What should I do ?
Thanks
Hi I deleted my blackberry messenger and I have Desktop Manager, and in application loader does not appears blackberry messenger. And in the web site it says that is just for versions 4.0 and 4.1, I have 4.2.2. Hope you can help please!!
you can find instructions for grabbing BBM for 4.2 here
http://www.blackberryforums.com/general-blackberry-discussion/92324-no-blackberry-messenger-your-os-4-2-device.html
MA
That worked great for me, many thanks to bbgeeks.com also!!!!
Pls HELP!!!!!! My BBM icon just disappered….I didn’t backup my contacts on my lappy but backed them up on my media card in my phone….I hope when I try redownloading they wouldn’t all be gone????? Funny thing!!!! I never deleted my BBM….it just vanished!!!!!!!! HELP!!!!!!!!!!!!!!!!!
Reinstall it from BlackBerry app world or from http://blackberry.com/messenger The icon should come back – sometimes it is hidden in your applications folder and sometimes in your downloads folder.
i cant find my bbm icon ive looked everywhere for it. i’ve tried downloading it again and its still not there.
@maya
check your applications folder and your downloads folder – In each folder click the menu key and choose “show all”.
Often the icon is hidden.
what a joke how can apps just disappear,
tried to download BB app world and new messenger both download failed!!
what to do what to do??
AJ
@AJ
Check your downloads folder and applications folder – press menu – show all to see if the icon is actually there but hidden. This happens quite a bit.
i tried show all in applications….no bbm icon…there is no show all in downloads and that’s probably where i’d find it.
@jack
Have you checked to make sure that BBM is actually listed in your applications list. – menu – options – advanced options – applications.
If it is listed there and you are missing the icon and the icon will not reappear after a redownload then I suggest deleting the app all together – do a battery pull – redownload the app from http://blackberry.com/messenger – do a battery pull.
hi i upgraded my black berry tour and for some reason i lost all my bbm contact.. i try restoring my bbm contact list but i cant restore it. can u pleasee helpp me my email is scsadan316@yahoo.com
i need help in getting my bbmessenger up and running its dowloading to my phone but it is not running for some reasons i cant get it to do that
@mark guyana delete whatever version of BBM you have on your device currently and redownload using this link – it should work for you.
http://blackberry.com/messenger
Not too long ago I turned off the data plan for my blackberry curve. However,, now i would like to turn it back on, but was wondering if my original bbm contacts will be saved and ive gotten some more requests since i turned off data will those requests appear when i turn data services back on?
Thanks
@Randy – your contacts should remain intact but I am pretty sure any requests will not have come through. Let me know what happens =)
Ok, my problem is a bit trickier, I upgraded my messenger, lost all my contacts etc but was cool with that, then one day about 2mnts ago my messenger icon refused to click open. I have re installed over and over again, downloaded the older version, deleated etc its all the same, I can see the icon but it just doesn’t click open, its been 2 very loooong months! Anyone out there with a fix??? Pls help.
@aizoel – try a battery pull =)
Cooper you really are a Godsend, my bb is a curve 8900 (javline) I believe a hard pull is to take out the battery while the phone is done? Shucks I do that all the time when my phone freezes, just did it again :( still the icon is not clicking!
Sorry ment while the phone is on not done! My husband has a bb bold 9000 and I want to know how to clean the trackball (doesn’t go left anymore) its quite linty and sticky. Thanks for being here :)
@Aizoel Check out this post for how to take out that ball from the 9000 – it requires minor surgery.
http://www.bbgeeks.com/blackberry-guides/how-to-replace-bezel-buttons-and-keyboard-on-blackberry-bold-882461/
Other things you can try – press the trackball firmly in and roll in the opposite direction that it is sticking.
Or get a qtip and some rubbing alcohol and slowly roll the ball and clean with the alcohol.
Hi, I have a Tour 9630 verizon but I`m trying to intall the new version of BBM but I can`t just at the end of the download appears to be an error…
can someone help me!?
@Geisler Try getting it from http://blackberry.com/messenger
I’m trying to add my friend to Blackberry Messenger, I enter is PIN number in and send a contact request but he never receives any message of any sort. It just sits in pending. Even if I attempt to send him a message it doesn’t work. Whats wrong? and also the kayboard if i press letter A the give me another word like uo and also if i press the answer button the gave my letter MOO
Any help is appreciated
@Mohammad Try doing a battery pull while the phone is powered on – replace the battery after 1 minute. this should clear up those glitches.
my bbm icon does not work and i cant get on what should i do
@Marshell Try resending your service books
http://www.bbgeeks.com/quick-tips/what-is-a-service-book-what-is-a-host-routing-table-881448/
HELP!! I recently got a Blackberry and i put my new sim card in and my facebook icon and my files out of my download icon have gone and don’t have a clue how to get them back! Can anyone help?
@lisa They should all come back when the carrier does a “push” to your phone. You can try to speed it up by resending your service books and HRT
http://www.bbgeeks.com/quick-tips/what-is-a-service-book-what-is-a-host-routing-table-881448/
Hey can somebody help me I down loaded the new bb messenger and it works fine but my picture dosent show up on other people’s bb and and on mine I can’t see anybodys picture
Please i need help urgently. I have not backed up my contacts and my usb port does not work with my bb,so i have had to buy a separate battery charger to charge my battery.Now i have bought a new bb and want all my bbm contacts and address book moved.How to do this without the usb cable ????
@miriam I suggest downloading GoogleSync – create a new Google account and sync with that so it is a clean copy of your device contacts. You can then sync with the new device when ready.
Hello, I installed the new bbm 5, but lost ALL my contacts and groups and everything on bbm! How do I get them back! ):
@Chelsea Unfortunately, if you do not have a backup of your device data you will not be able to recover those bbm contacts =(
This is a glitch that many users have experienced when upgrading but no clear fix for the issue. Sorry.
Hi I just got a new blackberry and I forgot my username and password. I do remember the blackberry email address, I just want my old contacts back. where do I go what do I do
Just got a blackberry tour 9630,downloaded d new bb messenger 5.0.0.8 hwever can’t find d blackberry messenger anywia on my fone n can’t receive any bb messages.pls help hw do I get d bb messenger back on my phone,wuld b fine wit d old versio
Hello i have a blackberry pearl and want to get bbm. Im going to pay 5 pound extra a month so you can use it,but i need to download it onto my phone first. however i dont have a usb cable for my phone to connect to the laptop, so how can i downloade it to my blackberry without using the cable, thanks help asap
@Sarah Head over to http://blackberry.com/messenger to get the latest version of BlacBerry Messenger for your Pearl.
Heyy! I have a Blackberry Curve 8520 and recently for no reason, I got a notification that I have 3 new bbm chats that appear on my home screen even though when I open my blackberry messenger, nothing appears. I’ve tried everything, I’ve re-booted my phone and re-installed bb messenger, but the notifcation is still there. I can still talk to people using the messenger but I can’t get rid of the 3 non-existing bbm chats notifactions. Please Help !!
@Helen Try a battery pull. Also if you are using a custom theme, try swapping out to a default theme, pulling the battery. When it reboots see if those messages are still there. If they are gone then feel free to go back to your custom theme.
I have the same problem as William!
HELP:
Hey can somebody help me I down loaded the new bb messenger and it works fine but my picture dosent show up on other people’s bb and and on mine I can’t see anyone’s picture updates and they can’t see mine…
@Neena This is an issue with the BBM network and not related to your device. There is no real fix other than waiting. Some friends will update while others may take a very long time to do so.
I upgraded my phone and it took away my bbm. I’m devastated help !!!!
also my bbm completely disapeared but its in the applications lict please what do i do??do i delete it completely and reinstall it again;
sorry bbm icon but its in the applications list.
@leela Delete the current version of BBM from the applications list. Then redownload from here:
http://blackberry.com/messenger
Pull the battery and reinsert after 1 minute.
Let me know if your icon shows up now.
hi i basically just upgraded my bbm as i saw i can get the 5.0.1.8 or something like that..i upgraded and backed my list up before i did on the media card..now i went on the new bbm and i lost all my contacts..i tried to restore them but it just freesez on the screen after i press restore and i have to press the exit button to go back and the contacts dont come..how do i restore the list that i backed up?
@abs Try doing a battery pull then attempting the restore again.
Let me know if it works.
i cant find my bbm and cant download it using the phone browser ,or disktop manager cuz i cant find bbm only windowslive
wut should i do plzzz help !!!
@B if you look in your applications list is it showing up as installed?
hi i use a bb curve 8300 and i have been unable to upgrade my bbm. what can i do about that?
@isuru Try getting it from this link : http://blackberry.com/messenger
No its not there also !
Hello,just woke up n my bb icon n contacts all gone,checked my application list no where 2 b found.pls wot do I doooooo.is it possible its was deleted or disappeared itself.am confuesd.pls how do I get it back witout all my contacts gone.biola b
Retrieved my bbm back but all my contacts r gone.pls how do I get it all back.thank u
I can’t find my messenger icon and I’ve tried all dat u said.deleting from application,reinstalling,removing battery.what else can I do
@Gbemy Check all your folders and also show any hidden files.
Pls I use bb world edition 4.2version try to upgrade it to 4.5 or 5.0 but anytime I go to the websites it keeps pushing me round.and also tried to upgrade my bbm to the latest version but to no avail.
@Harpholarbee What is your specific device and carrier?
Hi, I need help in removing the language icon from my top right hand corner of my screen. It was not always there, it comes up when u change language in your messages, right where the ‘alt’ icon appears and the arrows to show whether there is outgoing or incoming info. It is now permanently showing. Pls assist. Thank you.
@K smith Unfortunately once you swap between languages that little identifier is there for good. I have not found a 100% effective fix for removing it from the screen.
i cant find the bbm application on my bb 9700 and am not being able to download the latest version can anyone plz help me out and tell me what to do ???
@Wolfieee check out your applications list – options > advanced > applications Do you see BlackBerry Messenger listed there?
If yes then menu > delete it.
pull your battery now – replace after 1 minute
Then go to http://blackberry.com/messenger to download the latest version.
after it is installed look for the icon – search all folders and use menu > show all so that you see hidden files as well.
Do you see it now?
Hey i have a problem that when i upgrade to the bbm 5.0.1 my bbm icon disappears, it is still installed in the applications list. I deleted it and installed it again, but no luck, is there any way to go and download or restore my old version of my bbm.
@John I find the most reliable link to download from is http://blackberry.com/messenger
Delete any current version you may have loaded and reinstall from that link. Did that work?
Pls I can’t find my bbm and have checked every folders also checked the hidden icon still can’t find my bbm icon.have reinstall also pull out my battery but still not working.
Pls what can I do am using curve 8520. Pls help meeeee
My friend had my phone and somehow she deleted my multi-media app..can you help me get it back on there?
@Tyshelle Sorry I do not know exactly what app you are referring to. If it was a third party app I can help you download it again if you can remember the name.
If it was your media icon that allows you to access your pics and videos etc then try this
Menu > OPTIONS > THEME > Highlight the affected Theme and make sure it is ACTIVE > Menu – RESET THEME DEFAULTS
I have the same problem as Neena
i need help! I down loaded the new bb messenger and it works fine but my picture dosent show up on other people’s bb and and on mine I can’t see anyone’s picture updates and they can’t see mine. I’ve had this problem for like a week now :c
i recently downloaded the 5.0.1.38 update or whatever & all my contacts were deleted. i know 110% that i backed my contact list up onto my media card, but when i went to restore it, there was no file there. anything i can do about that?
JOE
i think it is wonder full your helpin evry1 bye the way
I have a problem wich is my bbm icon is not coming up ,probaly because i updated version 5 or watever and i really need ur help because i deleted it from applications checked all folder n hidden folders but no sign:(
how do i get it bak with out damaging my bb(8520 on tmobile)
also i cant set up email,irecently got it and i need help with wat do i do to get email access on my bb
how do i contact provider thanks can u plz hep
When I try downloading via the site, this appears; No USB Driver Installed
The BlackBerry USB Driver is not installed. Please install the correct USB driver to download the application. i have the same problem! please help me
can u help me
@Joel I could probably help if you asked a BlackBerry question.
i hav 97
also my wi fi is wrkin but sumtimes it just goes off and stop wrkin helpp plz
is re any setting to change or wat
help
Everytime I go to add someones pin or vise versa it fails and just says pendimg and I never find myself getting anywhere. Any answers?
@LT7 Are you requesting via pin msg or via email? I suggest PIN always.
Cooper, Previously I have always attempted to add people via the pin but unfortunately it just says pending and the other contact fails to recieve the request.
@LT7 If request by email and request by PIN are both serving up errors you may have to resort to wiping your device and starting with a fresh install.
im havin trouble with my Blackberry, its a blackberry pearl 8100 and i cant download blackberry messenger or even update the old one i deleted. i need your help please!!!
@Farai Are you getting a specific error message when trying to download BBM?
I NEED HELPP ASAPPP !!!!!!!!
OMG
BASICALLY, I HAD THE BBM 5.0 AND I WANTED TO DOWNLOAD THE NEW VERSION 5.01 THEN I TRIED TO DOWNLOAD IT A COUPLE OF TIMES AND IT WOULDNT LET ME THEN I SWITCHED OFF MY PHONE AND WHEN I SWITCHED IT BACK ON MY OLD BBM 5.0 WASNT THERE, I LOOKED EVERYWHER BUT I COULDNT FIND IT AND I TRIED LOADS OF THINGS BUT I DONT KNOW WHAT TO DO
PLEASE HELPPPPPP
ahaaha dey de;te ma comment
dnt listen tu dis shithed
@Joel Your last comment was deleted because you are just trolling – you don’t have anything important to add to this conversation. Go through and read the comments on this post and see how many have come back saying Joes advice “Broke their device”.
By all means, if you have something further to add than “Call ur providr n dey willll fx dat4u” please do share.
If not then I will continue to delete, sorry.
I need help. I have a blackberry curve 8520 & i tried to download msn but everytime i go to download it i get ‘requested page cannot be desplayed’ i dont know what to do can someone please help !?!
@Bethany Are you trying to download it from this link?
http://www.blackberry.com/livemessenger
HELP ME PLEASE!!!
I can’t open my blackberry messenger and sms.
Please someone help me.
T.T
@sylvia Try a battery pull.
hi i deleted bbm coz i thort it wasnt much good n0w i want it bk but every time i try downloading it this error thing pops up and idea whats going on and how to fix it plz ?
@toria Try getting BBM from here http://blackberry.com/messenger
i downloaded the blackberry messenger version 5.0.1.41 and it sometimes when i click to enlarging my contacts display picture it shows up sometimes other times it don’t I’ve tried deleting and reinstalling and its still the same , can anyone help me with this problem
@Lockz Unfortunately the BlackBerry BBM network has not stood up well against all the traffic it has seen recently. Part of the problem is extended periods of time where updates like profile pics are not being displayed.
There is nothing to be done to fix this, just wait it out and they should start appearing again.
My bbm icon disappeared
@Angela try redownloading BBM from http://blackberry.com/messenger
Did your icon come back?
I downloaded the latest version of Blackberry App World. Then, downloaded the latest version of bbm. Worked for me. Everythings good now.
On my bbm it won’t let me change my icon
@Jalisa Be patient and it will update.
please help! so i plugged my curve in and did the updates on my mac but my BBM icon has disappeared from my phone.
what do I do?
@hannah Go into your application list and delete BBM from your list – then redownload from http://blackberry.com/messenger
LOOOOOOOOOOOOOOOL
U REREMBER ME THE GUY U DLTE COMMENTS IM SORRY
AND YH U R GUD AT WAT U DO THANKS 4 HLPIN PPL
@JOEL LMAO welcome back
Hi I used black berry curve 8520 and my bbm contact pic not appear what can ido tell me pls
Thx
@casanova There is a problem withthe BBM network in that it is having a hard time keeping up with all the updates people are making. Be patient and your pics will update eventually.
Cooper i got a friend request from somebody on bbm but an hour later it disappeared. What happend? Thanks.
@dre They most likely canceled the invite.
I just got a BB I updated it to V5.0 and updated BBM to the latest version. All of my friends icons on my contacts don’t pop up and they can’t see mine either. Help please
@jay This is common – be patient and they will come back eventually.
ma bbm juss simply slacken my buddys cant recive my messaqes i send like 19 messaqes tu my man and he hasnt recive it and hes next to me so he cant front
Hey I have a blackberry from boost mobile and haven’t been able to see half of my contacts especially ppl who just added me n da other half I can see but ever1 say dey can see my profile pic even da ppl I can’t see.. Been like dis for over a month goin 2 months now, plz I tried everything from taking battery out to deleting bbm app n reinstalling it, need help way can I do???
@Jay Unfortunately the BBM picture problem is a RIM network issue and there is nothing you can do about it but wait for it to fix itself.
did any one can help me with blackberry messenger for 9780 blackberry. where i can get other bb messenger than new one. is there is any other messenger? plaese help me
Hi,I use a blackberry 8310 and it just went blank.and came back on ,my BBM icon disappeard.I tried installing it back but it kept telling me my device was not found also my yahoo messenger.pls hw do I reinstall them back most especially my BBM.tanx
@uju I suggest reloading your OS suing desktop manager. You can also try an advanced restore and just add BBM back.
Hiiaa…Amm Stuckk..Ii Deletedd Myy Bbm Thiinkiin Ii Diidnt Need It Andd Noww i Cantt Reinstall Cuzz II doont Know How.
Hoow Do Youu Reinstall??
Hi guys, my blackberry is showing me i have a new bbm, but the app is missing so i can’t open it? I have tried reinstalling bbm but this makes no difference its still not visible? can you help asap… PLEASE
@ashley – try deleting BBM from your applications list and reinstalling it from http://blackberry.com/messenger
Just upgraded my 8900 to version 5.0 and my bbm icon dissapeared but is still in my application list. I deleted it from list and re dowloaded it but it shows me rim enabler.pls help me out cos its giving me headache.
@michael Try deleting it again and redownloading from http://blackberry.com/messenger or connect to Desktop Manager and do an advanced restore – selecting only BBM.
I have the Blackberry Curve 8300 and my bbm app refuse to open. I click on it and nothing happens. I tried deleting it and reinstalling, but that doesn’t work. Help me please….I miss being on messenger :(
@Jani Try downloading again from http://blackberry.com/messenger
my bbm just erased itself. a pin sign showing for no reason for ages so i took my batt out n started again switched on my phone and bbm was completely gone n now my bb app worlds not letting me dl bbm! heeellllpp!
@aliya Try doing another battery pull – does it come back?
To get BBM back connect to Desktop Manager and choose and advanced restore – look in the list of items you can install and choose BBM.
You should be good to go after that.
Do I HAVE to download bbm through the computer or can I do it through my phone??
I’m using a 8900 which was used for a month or 2 by my dad’s friend and I presme he deleted bbm since I cant see it anywhere.. Also my battery is very weak and it wears out like really soon.. I will have to get a new one..
Other than the charger, I received nothing else, and I’m really desperate for bbm and I have no time to look for the comp-phone wire yet..
So is it possible to download bbm directly on my phne??
And another thing.. I downloaded a lot of files through wi-fi, however I cant find a single trace of any of them on my phone! I saved in every folder I could like pictures, videos and even ‘SD something’ but I really cant find them!!
Please bear with me, I’m just a week old in the world of Blackberry!!
@Roxanne To get BBM back just head to http://blackberry.com/messenger using your BlackBerry browser. You will be prompted to install BBM once that page loads.
As for your files – I bet they are being stored on your Micro SD card.
I upgraded Bbm on 9700, two days later and I cannot view anything on my groups. I’ve been reinvited to a few of the groups, but have lost admin rites from my own groups. How can I rectify this cos now there’s no admin on the group..
@fizzmyb I have heard of this happening but I do not know how to prevent it. Normally if you lose your admin status and leave the group it will prompt you to assign another admin. Try leaving the adminless groups to see if you get a similar prompt.
I had the older version of BBM which was working fine however a picture for the new update came up for the BBM so i thought i would download it. Hoever, when i downloaded it the picture and link was removed completely from my phone. And i know your advice is for me to download it from the blackberry website via phone. However every time i try and do this the loading stops half way then coms up with an error sign saying it lost signal etc when i have full perfect signal. I desperatley need BBM so that i can keep in contact with family. What would your advice be?
@Jade Connect your BlackBerry to your computer and run Desktop Manager. Use Add/ Remove applications to see a full list of what is installed on your BlackBerry. If desktop manager is installed delete it from here (sometimes it is just the icon that goes missing) and reinstall it.
Hopefully that works.
hi i have recently bought a new bb torch and i am using a contract simcard without blackberry settings can i use my bbm?
@Peter No you will not be able to use BBM – BBM is part of the BlackBerry Data Package (BIS) offered by your carrier. You need BIS in order to use many apps and BBM on your BlackBerry.
well blackberry messenger was already on my phone when i got it and it didnt work at all so i keep downloading reanstalling and downloading it from differant places but it still is not working can u help me ????????
Recently restored bbm contacts. Some restored quickly and others haven’t restored yet. How long should I expect to wait for my whole list to get restored?
Hey!!
I fell asleep the other day and when I woke up my bb battery had died. After charging it, I switched it on, only to find that my blackberry messenger app was not opening. I clicked it a hundred times and nothing was happening. I have a BB curve 8520. I tried performing a “battery pull” but it didn’t work. I went to the BB website and donloaded it again but nothing happened. Its been 4days without BBM and I miss it too much. I wanted some guidance on how to “delete it” by using desktop manager. If I delete BBM will all my contacts go? Or will I lose some data I have on my BB? Please help.xx
i updated my blackberry curve 8520 because my phone gave me an error saying download software 552 and didnt work. Since my phone started working properly i tried to download blackberry messenger but it does not show on my phone and i have rebooted it many times i dont know what to do???
@helen Try deleting BBM from you application list and then downloading from http://blackberry.com/messenger
Sorry I upgraded ma curve 8900 to 5.0.0.190 and my bb icon disappered after upgrade..ve unistalled and installed but it still the same pls hlp me asap..
@sagaz Where did you download from? Try deleting again – battery pull – then download from http://blackberry.com/messenger
i have recently got a blackberry on pay as you go i have the blackberry data package from o2 and everything is working absoloutly fine apart from my blackberry messenger i have added many pins and all have been pending for 2 days now i know i definately have the blackberry package as i can get to blackberry app world from my phone and i have also downloaded things from there if you know how to help please do!!!!!!
@Jade I would check with your provider that all of that is included in your package. Sometimes carriers (particularly prepaid) offer only partial services.
Ok so i have the curve 8520 and for some strage reason its not allowing to to upgrade bbm or bb app world or facebook on to the device ive tried thru the daa service also through my desktop. Now i have noted that this device has made in mexico on it could that have something to do with the errors i am encouring whilst trying to update. I have now lost the old version of bbm that came pre installed on the device. Help plese any ideas and have you dealt with this before?
@Yinka I would suggest upgrading to the latest version of the BlackBerry OS for your device:
http://blackberryrocks.com/2010/12/16/official-os-5-0-0-1036-blackberry-curve-8520-vodafone-de/
Once you have upgraded you should be able to update everything as normal.
I am not sure exactly what is causing you to not be able to upgrade at the moment but this should fix it.
hi all, i neeed help here, suddenly my bb wasnt able to work due to battry was died, so i charge it back but whenever the reset loading scrn comes, it moves till 10% and it get stuck, reset automaticly, without doing anything, so i’ve connected to BB manager and got the latest software. everthing was fine with me. but i checked my bbm list and i found that all my list has been erased!! can any one help me how to get my contacts back?
ps: i didnt back up my file before.
Thanks
@hajjaj Unfortunately you will have to add the contacts back manually if you had not previously backed them up.
Okay so my blackberry has stopped working and i need to replace it using my insurance, how do i get my bbm contacts from this phone on to the replacement ?
@Kaleem Can you connect your BlackBerry to your computer and run Desktop Manager? Is the device recognized? If yes do a full backup that includes contacts (or use the device switch wizard).
Then you can restore the backed up data to the new device.
I have a BB 8320…It says on the desktop manager that i already have a bb messenger installed…i cant find it on my phone..The blackberry site said that i should look for an instant messaging folder which i dont seem to have…pls help me find it ??
@Sweetnectar Press your menu key then switch applications – do you see the BBM icon in your list of open apps? If yes can you click and launch it from there?
hiiii,plsss help…i want my old bbm version but cant find that,i have new verson and i hate new version…help plsss
hi my bb was working fine and then last night it froze and i just got a little square loading and it was like that for about 20 mins and now it has completely dissapeared i cant find it in applications i can only find blackberry world in downloads and ni tried to download it again there was a error and it wont let me help please
I have tried everything youhave said on the above so I was thinking about just downloading it from the blackberry app world would there be any way how I can get my contacts back off of it?
@Courtney Try doing a full backup of your device using Desktop Manager. Use the advanced option.
Even though you don’t see Messenger at the moment your contacts are still most likely in the device. Once you redownload you should be able to recover the contacts by doing an advanced restore using Desktop Manager.
My BB crashed last night. Can’t download from the link sent to my box. Keeps giving me HTTP Error 500: Internal Server Error. What can I do?
@rotmi what exactly are you trying to download?
i had an iphone 3gs and my mom had a blackberry bold, i wanted to try her blackerry so i switched the two at&t cards and i started using her phone as she started using mine. averything works on both, the iphone and the bb, exept for bbm. When i put my mom’s card in the phone, bbm works again, but not with my sim card in it. everything else works tho, so i hoped there was a way to fix it.
@Ludooo The BBM will only work on your moms SIM card because that is the account that has the BlackBerry data Plan (BIS) on it. BBM is run off the Blackberry network and requires a full BIS plan to function.
hiii,,yesterday i bought a pre-used bb curve 8520 and not a new one,,but whenever i enter bb messenger icon,i find the contact list of the person who bought the bb before me,i need to delete her account and sing in with my own account,,,how to do this???any help plzzz:(
I had installed updated versions of windows and yahoo messenger…and now when i click on them…it does not open and causes my phone bb9700 to freeze…can anyone help on how i overcome this problem
My blackberry messenger just dissapear from my phone,what should I do
Um i have a mac how do i o it through a mac!!!!!
i live in dubai, so i have a prepaid phone. I have to pay for bbm once a month, mine dosent renew untill the 19th
the other day my bbm just randomly stopped working. my mom said it was because of water damage. about a week before my phone fell into a pond, but i put it in dry rice and my phone worked perfectly fine after that, so i dont understand why my mom thinks that if it was working before…i have turned my phone on and off a bunch of times. which after that my bbm usually works, but not this time.
i am just confused why its not working. what should i do?
&&&&& my internet is working but not my bbm. here the entire data services are linked
( blackberry messenge and browser)
im being harrased on bbm and different people keep adding me, and i need to change my pi despretly, is there anyway i can change it?
Hi im emma and i want to install the old bbm i have a upgraded one so i have the new bbm but i hate it i want the old one back how would i be able to do this will i have to delete the bbm and dowload it from the net?
Hello,my phone is Bold 9700.I downloaded the new BBM version after I switch off my phone and on it again,BBM was no more on my phone I ve been trying to re install but not working.what do I do now to reinstall BBM.Tahnks
Although Blackberry messenger is just an application which can be downloaded from the app world, it is not available for my playbook which is 16gb! Please help.. I need it on my playbook as I don’t use a BB phone now..
I Phone had fozen and i turn it of and tuke the battery out then when i turn it back on my bb messenger had gone what do i to ?
What version of messenger is this?..and do you any good website’s to download version 4.6 of blackberry messenger off?
I have recently restored my blackberry messenger contacts to an older backup, but I would like to know if it’s possible to retrieve one or two of the contacts that I have in my last ever back (these are all on my memory card by the way). Thank you
is messaging between to bb needs internet ??
and does it work if two bb where in differet countries ??
i just wanna know how to download a bbm from my laptop unto a memory card into my blackberry
I have the BB Tour and I want to upgrade my bbm to the newest verison but for somewhere it wont let me
“”We cannot connect you to Blackberry App World” i get that message when i try to download it through my app world on my phone
PLEASE HELP
I want to upgrade my bbm bt I dnt knw how.
Hi. Please help. I loaded the newest version of Blackberry Messenger and then rebooted without backing up my contacts or messenges. When it came on again, I lost all my contacts and messenges. Some of these messenges is very important as I need it urgently. Can you help please?
hi there i have 1 question for you …
on a blackberyy curve 9300 do u have to have internet to have BBM ?
Hey i’m using Tour, when i deleted it and i installed it again it won’t show. And it was dissapear i couldn’t find in any folder, and when i went to Application of options there was “BBM” at Third Core, but still.. can’t find it:(
Just got a new BB Torch and when setting up my BBM I accidentally selected the wrong contact to associate with.
Is there a way to fix this without uninstalling & reinstalling BBM???
I install 9550 hybrid v1015.8.7 and everything went well and i can’t found my BBM under instant messenger and it was on the phone when i check application and i have try to delete and install still invisible
hi i am try to get bbm and some games on my blackberry so i download it and after it says i got it when its not on my phone how do u download things i have been on blackberry app world but still saying i have it and also peopel cant send me anything over bluetooth but i can send them things why can you help me please!!!
please help me p,leaseeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee
I want reintall my bbm
hi, ive had my bb for 2 months now and i went to check my bbm’s but it seemed to have dissapeared. i checked other websites for help and they said to go to OPTIONS>APPLICATIONS. i did this and i selected the ADD-ON catergory and the icon is not the usual blackberry icon it is now the calender icon?
SOMEONE PLEASE HELP!
hi, ive had my bb for 2 months now and i went to check my bbm’s but it seemed to have dissapeared. i checked other websites for help and they said to go to OPTIONS>APPLICATIONS. i did this and i selected the ADD-ON catergory and the icon is not the usual blackberry icon it is now the calender icon?
SOMEONE PLEASE HELP!!!
i have the old blackberry pearl and somehow my phone deleted the blackbery app world and i keep on trying to download it back on but when my phone reboots it says my phone is out of memory when i deleted mostly everything from my phone.. and if i want to get the newer bbm i have to download bberry app world but its not working wah!! me need help right meow!
HELP!
somehow on my new blackberry curve 8520 bbm has deleted Aand when i try to up-load it again it didn’t work for many tries then it started to download but its taking ages and it say nubers higher than posible out of 674 eg 3486/647
WHAT SHOULD I DO HELP!
Help me PlEASEEE!!!
on my blackberry 8520 i have recently downloaded thye new upgrade of app world and when i went to download bbm it only comes up with reccommmed snapshots reviews and it doesent say download and i have tried to download it from the internet but it wont let me and my bbm hasnt expired because im on contract PLEASE HELP ME !
i bought a black berry and i topped up ten pound for bbm and it aint working what shall i do :(
thres no option to ‘+’ pr ‘x’ bbm? helpppppppppp!
i accidentally deleted my bbm and i installed it back. But i can’t find it in my homescreen and it’s not hidden. I’ve checked in application list and it’s there. Also i checked in application switcher there’s no bbm listed. So what can I do to get my bbm back?
i am on o2 and i top up 15 pound a month and get 500 uk texts free bbm and 500mb of internet. i topped up again today and now my bbm wont work or my internet it wont show my recent updates or let me speak to anyone they wont deliver or wont change my name and my browser says that there is a problem with the server if the problem persists please contact your service provider ect i dont know how to get my bbm to work please help
Oh thank you so much for your quick tips on how to re-install Blackberry Messenger!! Without you I swear I would have lost my messenger and mind forever!!! I really am book marking your site for all my Blackberry needs! You are seriously my hero!!
Someone deleted my bbm plz help :-(
i have upgraded my Blackberry messenger after installation i have restarted my fone but now i could not see my BlackBerry messenger. i bold 9700 fone doest support upgraded version. can any one help me with how to unistall and reinstall blackberry messenger.
If i sell my old blackberry, what will happen to my old bbm pin? will my friends have to invite the new owner of the phone or will my old contact list automatically appear? How do i prevent the new owner of the phone not having my old contacts
Nicole, that should take care of itself if you wipe your device.
i got a new blackberry and want my old bbm pin is it possible???
No, each BlackBerry has its own PIN, so you cannot get your old one. If you are a BIS user and are using the same BIS account as your old device, you can re-add your old contacts, though.
hello i signed up for bbm and its not letting me add people or anything how do you reset it
i think when i tryed to upgrade my blackberry messenger it gave my phone a virus, how do i get my old blackberry messgener back without virus
i bought a blackberry curve off my friend and i want to use the bbm thats already installed on the phone but it has his pin and all that stuff.. ive never had a blackberry so i dont have my own pin, how do i get one?? i tried uninstalling the bbm and then reinstalling but its still his pin on it.. please help!
Natalia, a PIN is specific to a device. You can’t change it, and you can’t get your own unless you buy a new BlackBerry. Every time you get a new BlackBerry you get a different PIN, too.
when you download a new version of blackberry Messenger do you have to re-create an account
My blackberry fall I take out battery and now my bbm disappear of my phone help
I want to reinstall my bbm I deleted it accidentally. Please help