Too soon for a paid upgrade to a BlackBerry app
After we featured the FontCollection BlackBerry app two weeks ago, we knew we had a winner. The Twitter responses came flowing in, and before the end of the day the app had made an appearance on just about every major BlackBerry blog. Another sign of success came when FontCollection updated — four times. On the 28th it upgraded to version 1.7, and then two days later it was on 1.8. A day after that we got version 1.9, and on the 4th we got version 2.0. While the upgrades were worthy, they came with a drawback. You had to pay for the upgrade, even if you already paid for the app.
That’s the message I got when I followed the upgrade steps through the Store. I just bought the app two weeks ago, and now I have to pay for an upgrade? That just doesn’t seem right. Don’t get me wrong: it’s not the price that gets me. Again, I find FontCollection to be a quality app that is worth paying for. That’s why I payed my buck to get it. If the developer had priced it at $1.50, I still probably would have bought it. But when I buy it, I presume that transaction complete. I have the app. If there are any upgrades in the near future I’d expect the courtesy of a free upgrade, since I just purchased it. Think about it this way: people who haven’t yet purchased FontCollection — that is, people who aren’t customers of this developer — still pay a buck for the application. But people who have downloaded it — that is, people who are
customers of this developer — have to pay $1.50 for the same app. The developer has every right to do this. But that doesn’t make it right to its existing customers. We all paid for the app and gave our business to Almoko, and this is how we’re thanked? I really dig FontCollection, and would recommend paying the buck for the app if it weren’t for issues such as this. It’s not about the price, because the app is still cheap. It’s about the principle. It’s about paying customers being forced to pay more, while new customers get the same software at a lower price. I wouldn’t recommend anyone pay for the upgrade.